Waiting room a disaster. Needs vacuming and dusting. Patient yapping on phone, could even hear…read moreother party on phone. No one asked her to quiet down. Patient could be heard throughout office. Reception is not much better. One person to handle a high volume lab doesn't seem to be working. Phone answering machine blasting in background. Not professional. Although receptionist/phlebotomist was very nice. Blood draw was ruff abd hurt. Avoid this location if possible.

Hire people who actually want to work more than chit chat. It's a medical lab not a dating service…read more Wasted a lot of time should have gone to the other lab company located at this site. Never again.

I was informed by my new employer that I needed a TB test done within 90 days prior to start date…read moreto be in compliance with new hire guidelines. The physician ordered the test through Quest and sent me a copy of the lab order. In the physician's email, he stated that I can go to any quest lab to have the blood drawn and I can also just walk into a Quest lab without an appointment. However, the lab order stated "Making an appointment before you arrive is strongly encouraged. Appointments will receive priority and walk-ins may be accommodated during the next available appointment opening, but cannot be guaranteed same-day service." I felt more reassured to have an appointment and went to their website: www.QuestDiagnostics.com/appointment to make one. I saw the closest Quest location was 1524 Atwood Ave, 1St Fl Suite 133 Johnston, RI 02919-3228 with availabilities and chose which time worked best for me. I received email and text reminders about the appointment. The Quest location was easy to locate and there are plenty of parking spots. I went into the building and found Suite 133. I used the check-in kiosk and then I was called into one of the rooms. The technician was friendly and wished me luck on my new job. Four days later, I received an email that my lab results were complete and they've been added to my account. I logged in my MyQuest® account to see my results.

Todd, the phlebotomist, is phenomenal. He's quick, efficient, thorough, and very good with the…read moreneedle. Quest itself, however, is ridiculous. Bloodwork takes FOREVER to come back. For 40+ years, I've had bloodwork results in 26 hours MAX- usually much less. This is my first visit to Quest and it will be the last.

Needed bloodwork done for my new job. This location was only a few minutes away so I went here…read more I've never been here before but I'm so glad I went. There was one person in front of me and there was 2 techs I literally didn't wait longer than a couple minutes, Denise did my bloodwork she was very gentle she also checked me in and was very kind. The place is clean and plenty of parking. I would go here if I were in the area again. Very nice workers here and I was in and out I love that. Oh and I dislike needles very much- I made Denise aware of that and she spoke to me the whole time without even scaring me or hurting me.

New office, professional staff little to know wait as a walk in. Convenient location with ample…read moreparking.

Went to East Greenwich location on 3/13/24. There were 2 customers there complaining they…read morecouldn't get waited on. I approached counter and staff member said, take a number, wouldn't even look up. Ok, so I became seated, and before I knew it, there was like 20 customers there, several walked out. Not sure what happened, but no one was being called. After waiting 15 minutes, an elderly couple approached the counter and when the lady complained about the wait, the employee started yelling and called for security. This employee was way out of line, she started the yelling. As it was finally my turn to be waited on, I waited half an hour, someone was called before me, I told the receptionist who had made a mistake in who was to go next. This location is at 1454 South County Trail, definitely will not be returning.

Entered this place at 1515 Smith St for the first time because my doctor insisted I use a lifespan…read morelaboratory. When I arrived I found the place deserted. I knocked and after a few minutes a window opened. I felt as though I was interrupting them. After the initial greeting, I was instruct to sit in the adjacent room. There were many chairs, but having had blood drawn many time I knew what chair I should sit in without instruction. The technician soon cam in while still chatting with the other technician who was still in the greeting area. My blood was drawn while they continue to converse with each other and certainly not paying much attention to their patient. They were even criticizing their employer referring to Lifespan as "cheap". When the drawn was down the technician removed the needle not looking at the injection site, but rather looking towards the person he was talking to. Withdrawing the needle was extremely painful. Seem as if it was withdrawn at a bad angle. The picture shows the end result

This is.. was, my PCP, and when I called with a need to secure an apt they told me to go to Urgent…read moreCare instead. This place is terrible as of late. If you want to get brushed off, not listened to, or pushed off to Urgent Care this is your place, otherwise, DONT BOTHER.

The medical/office space located at 180 Corliss Street in Providence, RI has multiple businesses…read more It is conveniently by Route I-95 and in downtown Providence. The parking lot has plenty of spaces. On the 1st floor, there is a directory that lists the suite numbers of the businesses such as, Anchor Medical Associates, Lifespan Laboratories, Men's Health Center, and Infectious Diseases Outpatient Clinics in Rhode Island. The Lifespan Laboratories hours are Monday-Friday: 8:00am - 5:30pm and is located on the 2nd floor, Suite D. Anchor Medical Associates is my PCP so I usually go there first and then have bloodwork done at the Lifespan Laboratories right around the corner. When you walk in, you first pull a ticket number and then your number will be called by the receptionist. The receptionist will check you in and I gave her my lab requisition form. Within 5 minutes, I was called in and blood was drawn. Phlebotomist was very pleasant and process was quick and seamless. There was no bruise at the blood drawn site.

This morning I had to get some blood work done and take a 2 hour glucose test. Luckily, my…read morenutritionists building has a Quest Diagnostics in it...... Super convenient. The office is very small overall but cozy. There is one woman who works here and she is splendid. Extremely nice and professional. I mentioned to her that I have an issue with needles and that I will never out grow my fear unfortunately, and she was completely sympathetic. She used a needle one size down from the one she normally would use in order for me to not feel it. You know, I didn't! I was very thankful! She also took the time to explain the glucose test process. The office is very clean and well kept. There is some reading material, but nothing that interested me so my suggestion is to bring something to read if you think you will be awhile. My ONLY reason for the 4 stars is because they are not open weekends. I had come here Saturday morning as to try and avoid interrupting my work week and the hours, which are posted right on the door, only show Monday-Friday 7:30am - 5:00pm. So the only time I could do this was a weekday morning.

Small office with a small staff and short hours. But they are experienced and the one woman who's…read morebeen working there for a while is very friendly. Also, if there's an issue with locating a vein they don't poke around. A simple butterfly (think that's the name) will be inserted. Rarely that's the case with me lbut it's happened at hospitals and other facilities - the constant poking with no blood. Here they remember and she finds the correct spot first try everytime. The intake is a bit lengthy but they do it right and unlike East Side they do it in front of you and explain any questions before you initial or sign. Again other places treat you like a deli order and you sit in the waiting room until they do the paperwork and surprise surprise, I've gotten bills for things my insurance didn't cover at East Side where Quest will look and make sure all is well. Even with the short hours - I'm giving this 5 stars because of the quality of service. Besides, I usually have to fast anyway so it's not an issue. It's a walk in & appointment so those that get angry, make an appointment.

This is the closest urgent care to me. I've been here several times and the doctors have been…read morecompetent, knowledgeable and empathetic. The front desk woman however was not pleasant during my 2023 visits. The check in woman acts like she hates her job and openly doesn't want to be there the last time I visited. She openly sighed rudely, shook her head when asking about my symptoms as a "why are you here" as I had covid prior and visited due to symptoms still prolonging after testing negative. What inspired this review today is the hours online say closes at 6pm on Monday. I was turned away by the front desk woman this evening at 5:22pm along with another gentleman that came in a little before me. There was only 1 other woman sitting in the waiting area.

I went to Ocean State Urgent Care this evening and my experience was a very positive one. I didn't…read morehave to wait long at all in the waiting room. The person who gave me a cardiogram was very kind and personable. The next person, who took the chest X-ray, was very nice, also. The nurse practitioner, also very nice and knowledgeable, then called Miriam Hospital to say I was coming to get blood tests I needed that are not done at Ocean State. She sent me with my printed cardiogram and a CD with my X-ray results. This was my second experience here and thankfully both visits were handled extremely well.

Absolutely horrible experience on the only two occasions I unfortunately went there. Staff and…read moretheir customer service skills/hospitality are an absolute nightmare that I would NEVER EVER wish upon any other decent human being. God help us all if this is what we are left with now in our healthcare services, where patient/client hospitality should be the complete opposite of what is being displayed at this location! Please, HUMAN RESOURCES, do better going forward in your hiring choices, as us patients need safe/kind workers, opposed to one's who act as if you are bothering them for just going in to draw blood, which is the one of the main purposes of the labs existence itself. I am still in shock, just WOW!

It might be hard to be a "FAN" of a laboratory, but I am of this particular location…read more I don't like needles and I hate to get my blood drawn. I've found that the staff working this location are nice and the process is not painful nor traumatic. It has a nice private parking lot and the ESCL is located downstairs. Every time I've been, there is almost no wait and I am in/out very quickly. They will send you copies of your results by email or Post office, just need to request it.

I believe this lab that is 'in-network' with my new health insurance. Located in the Warwick Mall…read morecomplex of buildings, this Medical Building is on the corner of Bald Hill Rd and W. Natick Rd. Same building as Concentra Urgent Care. No appointment necessary. The entrance is under the drive through portico facing Macy's (sort of). Nice to have the overhead protection to drop off someone on a rainy day. There is plenty of parking in front of the building. As soon as you enter, straight ahead a few steps lead down. If you need to use the elevator, it's to the right of the steps. The waiting area for the lab is at the bottom of the steps and to the left. Take a number by the check-in window and have a seat. The waiting area is clean and comfortable. When your number is called, hand your lab slip, ID and insurance card to the receptionist. Reception will log you in, be sure they have all your insurance info in the system and add the ordered tests which will print labels for phlebotomy staff. A phlebotomist will come to the door and call your first name when it's your turn. During my first visit a student phlebotomist did my blood draw under the supervision of the staff phlebotomist. She did a great job and I was in and out quickly. The room where they do the draws is brightly lit and very clean. Staff were all very friendly and the receptionist really helped me out with insurance. If this is a convenient location for you, it seems like a good choice. Now, let's see if my insurance carrier agrees.

Unorganized lazy people. Every month I had to do bloodwork with them and every time I had to call…read moremy doctor to fax them again the blood order. They should have them when I started the first month. They are rude and unprofessional. No empathy for sick patients. I'm done, never going back again.