1. Coastal Medical

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Smithfield, RI

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Coastal Medical

3.1 (8 reviews)

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Lincoln Primary Care

Lincoln Primary Care

2.4(41 reviews)
5.6 mi

I'm a patient of Dan Mulligan who is one of the PA's here. Dan is awesome, smart, caring and very…read moreknowledgeable. I would definitely reccomend him. My only complaint is that the initial visit is kind of an "establish" visit and you have to so the physical at a separate visit. Wait time can also be a bit on the longer side

4/1/23 Update Requested prescription refill via portal on…read moreThursday. They sent over the wrong prescription. Sent message via portal asking for correct one to be sent. No response. On Friday I sent a follow up message in the am. No response. I called around 3 and was told by doctors Assistant that the covering physician would send over later that night. It is now Saturday, no prescription as been sent. Guess I'll call again on Monday. 8/14/22 Update They do not answer messages on the portal. They do have a new answering system that forwards call to their doctors assistant to leave a message but still no call backs. I do not understand why communication is so difficult for this company. I would love to change my primary provider; however, initial visit wait times are close to a year for other faculties. Guess I am stuck for now. While my doctor is amazing, the office staff is outrageously rude and abhorrent. When calling for any reason expect to be on hold for 20-50 minutes. When they finally get around to answering your call they will then immediately hang up on you. When you call back, should you be so lucky to get someone on the phone, if you complain about the hold/hang up, they will rudely explain it is their automated system, not the office. They have had this "automated system" for about 4 years now. I have been complaining about it for four years. No wonder they have such low rantings. They must not care about their outdated, useless technology, or are hiring shit staff. It should not take less time to drive to my doctor's office, visit the staff, drive home, then it does call waiting

North Providence Primary Care Associates - Six failed attempts to get ahold of someone (anyone!) at Doc F's primary care practice. Reception staff is AWFUL (especially Patty).

North Providence Primary Care Associates

1.4(66 reviews)
3.7 mi

Dr. Farina is great. Thorough and professional. Answered all my questions and never once made me…read morefeel rushed or dumb. The office staff however is a totally different story. Unorganized and incompetent. They are rude and unapologetic, at best. When I tried calling to let them know I'd be a few minutes for my appointment, the receptionist (Patty) answered the phone "North Providence Primary care, HOLD ON" then click, and hold music. She gave me no chance to speak, she didn't say please or thank you. I tried calling again, only to be hung up on *repeatedly*. I can certainly understand being busy, but there's never any excuse to be blatantly rude to patients (customers?) or other humans in general. When I finally arrived at the office, I brought my concerns to the receptionist face-to-face. She dismissed it, interrupting me to complain that they were understaffed and overworked. She never once owned her mistake or apologized for being blatantly and unacceptably rude to me. In fact, she did the same answer/hang up to other callers while I was standing in front of her checking in for my appointment. Additionally, her voice and tone is raspy and monotone, with no emotion except for ATTITUDE. Again, Doc Farina and the medical staff are EXCELLENT! (especially Vanessa!) It's a shame that the first impression of the office is the terrible receptionist.

Today marks the final time I shuffle through their doors. Expect a long, long wait to be seen. I…read morestood in line waiting just to check in. The waiting room was full to boot. After 15 minutes in line, the first person in said line still had not even been so much as acknowledged. Meanwhile, I could hear the girls behind the camouflaged glass legit fighting and bickering. At that precise moment of professionalism, the fire alarm went off. I sighed a deep breath, walked out and vowed to find a new primary care physician. Adios NPPC...shop around, you'll thank yourself.

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North Providence Primary Care Associates
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Dorris Heidi MD

Dorris Heidi MD

4.0(3 reviews)
7.1 mi•DownCity

I don't know if I have been spoiled up till now, but I have been disappointed each time I have…read morevisited this office. When I talk to other people they seem to think all of this is normal, but it's not what I've been used to. First of all, the office waiting area as well as the building is a little run down. It would be nice to have an office that makes you feel fresh, even if you're not feeling fresh yourself. The first time I met with Dr. Dorris, she was nice, but she came into the room with an agenda. After I left and went to pick up my medication, I found out that she has prescribed another vitamin that she did not tell me about. This is the same vitamin that she asked about as soon as she walked into the room, before she even got to know me, so I feel like she filed the prescription before she even met with me. I actually already take this vitamin, as I told her, so there was no need to get a prescription for it. Each time since then I have had to wait a considerable amount of time both in the waiting room and then again in the room. Once when I was 5 minutes late, they almost scolded me for it, but with the waiting experience I have had there before, I haven't seen the need to be on time only to wait there. For the last time, it took an hour just to have a med check - something that should've taken less than 15 minutes.

Dr. Dorris has only been my PCP for 2 years, but so far she has been fantastic! When I go for my…read moreyearly, she is interested in both my physical and mental health, and she asks real questions and shows genuine interest in her patients. Highly recommend!

Coastal Medical - physicians - Updated October 2026

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