Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of…read more$16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekend, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection.

Quick response and reasonable prices. I would recommend this company to friends and neighbors.read more

Waited over two months to have my hvac fixed only to be called a racial slur on the day it was…read more"fixed". If I could give zero stars I would.

Our AC was icing up and not cooling properly. We called one of the big companies in the area and…read moretheir technician only spent 5 minutes looking at everything and said we needed an entire new AC system. When we got the quote for the new system, it was for $6,800! We decided to check with some other companies and we talked to RAW heating and cooling and he said we likely didn't need to replace everything. He got our AC running well again for $650. We'll definitely use RAW again for future central air problems.

From the owner: GUARANTEED to have you back up and running the same day on minor repairs. My business specializes…read morein heating, cooling, and refrigeration. I guarantee labor for 30 days and provide top quality service. I respond as quickly and efficiently as possible and keep my prices fair and affordable. Give me a call for your heating and cooling needs. R.eliable A.ffordable W.ork

I spent over $15,000 dollars with Delta Heating and Cooling over a 2 year period, and in the end…read morewould not provide me with a complimentary service visit. I was not happy with my experience with Delta, but I had no intention of leaving a negative review. Not all business relationships end well, and I would not be publicly criticizing them if they provided a reasonable customer service experience. But they choose not to, so this is my story: I called Delta back in Feb 2024 in response to a massive spike in my electric bill. At that point the system was not heating consistently, and I wanted to move the compressor to be further away from my backdoor. They talked me into their $120/year subscription plan, and I paid ~$3,500 for the work. A couple months later they had to come back out in April at another $480 dollars. They came out again in October, another couple hundred bucks. Fine, HVAC is expensive. In my second year with Delta, February 2025, I had another massive power bill spike. Turns out this time the problem is the ductwork of my house not circulating heat. The system is running overtime, because the heat is not making it into the house. This should have raised more alarm bells at the time. At this point they had been servicing my HVAC system for a year, but they had not previously recognized the problems with the ducts? They were the ones providing an HVAC service via subscription. I did not think of that at the time, and the work needed to get done; so in February 2025 I spent over $10,000 dollars replacing the ductwork in my house. At some point in this saga, Delta replaced the defrost board on the HVAC machine under warranty. It was under warranty because the part had been replaced following one of these expensive service visits. The brand new defrost board failed in less than a couple months, and to their credit, Delta fixed it under warranty. In December of 2025, Delta came out for a standard service appointment, and told me the defrost board needed to be replaced again for another ~$600. This is when the alarm bells started ringing for me. I don't know the intricacies of HVAC; but I know computers and cars. And from my experience, if the same part is breaking repeatedly, something else is wrong. This is when I lost confidence in Delta's competence with older HVAC units. I was correct. I called Air Experts for a second opinion, and it turns out the defrost board had been installed incorrectly, and the problem wasn't the board at all. The problem was that a piece of solder was floating around in the compressor lines and clogging the system. Air Experts understood the problem, understood old Goodman machines, and were able to clean and and fix the machine for ~$600. I called Delta to express my dissatisfaction; but they did not own up to their failure. Instead they felt it appropriate to continue charging me for their subscription plan, because it is paid in arrears. To this day in April 2026, I am still paying them $20 a month for the visit back in December 2025 where they failed to properly diagnose the problem with the HVAC. So, I asked them: Since I am not satisfied, I am still paying them in 2026; can I please get a complimentary service visit to checkout the machine after Air Experts. I thought that was a reasonable solution to prevent this negative review. They denied me, so I am sharing my experience. I would not recommend you use this company if you have an older house and HVAC system. I don't believe they have the history and competency to service older machines, per my experience. I don't harbor any ill will, because everyone I spoke to at the organization was courteous and reasonable; but in the end, I don't recommend doing business with organizations that won't stand behind their work.

My heater igniter wouldn't stay 'caught' so the unit turned off. I called Delta, who had installed…read morethe unit several years ago, and Sean came out that day, diagnosed the issue and did the necessary work to get the unit up and running. My 5 stars are for Sean and Delta's quick response. I'm more than a little disappointed in the York AC unit I had put in as I've had a few issues with 'cleaning' and 'rusting' parts of the heating component--my previous unit didn't have these issues, and it supposedly wasn't such a 'good' unit.

I had the pleasure in getting this business who took care of my AC problem quickly, professionally…read moreand efficiently. If you ever have issues with your AC/Heating unit, please call them. You will be very satisfied with their service. They are so very helpful in making sure that you are satisfied and that your AC is repaired. I rate them above 100 percent. Shirley Barron

I called Performance out to my home on May 19th to check my system it had a hissing sound. When the…read moretech arrived he check the unit and said it was a pound low on Freon. He then said he did a visual leak check and didn't find any signs of oil anywhere. He also did states he did not hear any odd noises. Fast forward to Friday June 19th I called the office again this time my unit completely quit, tech comes out at 4:50 pm after checking the Freon level he says it is empty. Did the tech remove the panel to revel any issues no he did not. I had another Tech come out from a fairly small business and he found the problem in less than a minute of looking at my system. There was a small hole in the pipe that I could have put my pink nail into, the tech said now how hard was that to spot. I told him not hard at all I said a blind person could have seen that. I paid a fee in May of $163.33 and a fee on the June visit which was the service fee $80.06. The payment from the Friday visit I put a stop payment on I am not paying for incompetence. I this was done to me I am sure it was done to other people as well. If you have to get your AC checked or repaired don't go to Performance they do not do what they say they are there to do so unless you go the time to stand there and watch what they do and ask questions on did you check this did you check that you are not going to know unless you are standing right there.

M&R fixed our ancient HVAC unit last fall. We replaced our system with a new one last week, and…read morethey worked for us from start to finish, from sourcing a new unit that fit our house's needs and our budget to delivery and installation. We couldn't be more grateful for the wonderful service and our new unit's performance! They worked throughout a chilly day to get us up and running before a winter storm. Our new HVAC system is AWESOME. Our old unit was too small to heat the entire house, and we had to use space heaters to warm our bathrooms up enough to take showers! That's no longer necessary. We're snuggly warm right now and awaiting a snowstorm in comfort. These guys will treat you right. Miguel kept us updated throughout the search-and-order process through install. He sent us an invoice that outlined and explained every step, with an estimate that was right on target. No ugly surprises or ripoffs here! I can't say enough good things about this business. I highly recommend them. Thanks, gentlemen!!!

Miguel is wonderful to work with! We had him replace a unit last year and another one was acting up…read more(not his work) and he came and fixed it quickly and was honest and helpful.