Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Quick response and reasonable prices. I would recommend this company to friends and neighbors.read more

Waited over two months to have my hvac fixed only to be called a racial slur on the day it was…read more"fixed". If I could give zero stars I would.

Our AC was icing up and not cooling properly. We called one of the big companies in the area and…read moretheir technician only spent 5 minutes looking at everything and said we needed an entire new AC system. When we got the quote for the new system, it was for $6,800! We decided to check with some other companies and we talked to RAW heating and cooling and he said we likely didn't need to replace everything. He got our AC running well again for $650. We'll definitely use RAW again for future central air problems.

From the owner: GUARANTEED to have you back up and running the same day on minor repairs. My business specializes…read morein heating, cooling, and refrigeration. I guarantee labor for 30 days and provide top quality service. I respond as quickly and efficiently as possible and keep my prices fair and affordable. Give me a call for your heating and cooling needs. R.eliable A.ffordable W.ork

The best work and prices wouldnt give the competitors the time of day. Honest ppl to deal with.read more

I called Performance out to my home on May 19th to check my system it had a hissing sound. When the…read moretech arrived he check the unit and said it was a pound low on Freon. He then said he did a visual leak check and didn't find any signs of oil anywhere. He also did states he did not hear any odd noises. Fast forward to Friday June 19th I called the office again this time my unit completely quit, tech comes out at 4:50 pm after checking the Freon level he says it is empty. Did the tech remove the panel to revel any issues no he did not. I had another Tech come out from a fairly small business and he found the problem in less than a minute of looking at my system. There was a small hole in the pipe that I could have put my pink nail into, the tech said now how hard was that to spot. I told him not hard at all I said a blind person could have seen that. I paid a fee in May of $163.33 and a fee on the June visit which was the service fee $80.06. The payment from the Friday visit I put a stop payment on I am not paying for incompetence. I this was done to me I am sure it was done to other people as well. If you have to get your AC checked or repaired don't go to Performance they do not do what they say they are there to do so unless you go the time to stand there and watch what they do and ask questions on did you check this did you check that you are not going to know unless you are standing right there.