Terrible customer service. Stay far away. We called them after they were recommended by our…read moreneighbor to check on our HVAC in May. Service was provided satisfactorily at that time. As the weather turned cooler, we called them back as the same unit was reading "auxiliary heat" when started. Not only did the tech not show on the originally scheduled date, we were charged a service call charge with this message on the bill: "check unit and check aux heat; found unit working fine at this time; found aux heat when go over 2 degrees as it should." When I called to inquire about the service call charge for what I would think would be covered under a warranty, no only did I speak with rude office staff, the second person never returned my call after she was supposed to be "looking into it." This week, we received a bill with a "finance charge." Apparently, there was a "30 day warranty" on the service (I was not present for either visits). Stay far away from a company that only guarantees their work for 30 days and if this was such a common issue, we should have been notified of this over the phone (remember, I had to call twice to have the technician come out the second time). We will never, ever use this company again. The Pollards should be ashamed that this is the business they are running.

I have a service agreement with Sam Pollard and Sons (of Greenville, NC) for AC and heat…read moremaintenance for several years. When my AC died, I decide to replace AC and oil furnace with a heat pump. Pollard was the only contractor willing to include my entire request, address my questions and concerns and provide a written price quote. They removed old equipment and installed the new system along with installing ductwork in a recreation room that was added to the house. I can't say enough about my satisfaction on how they completed this project and how the company stands behind their work. They worked for three days to get the job done. The technicians were extremely polite, courteous, thorough, knowledgeable and cautious while working around my floors and furnishings. Although I had many questions they were very patient and professional in giving me thorough explanations. The technician team did a fantastic job. They demonstrated great teamwork throughout. They represented outstanding workers. Great company from the salesman to the tech team, all aspects of the purchase and installation were top notch. We are very satisfied with the overall job and excellent customer service.

Gene came out to take a look at my furnace. He was quick and straight forward. The service call…read morewas 15 minutes. The unit was dead and he felt it was unsafe to use. Got an estimate for a replacement and there was no pressure to schedule or purchase a unit. There was no call out charge. Other service providers in the area were $89 to $120 on the call out alone. I appreciated his honesty and I will be working with him in the near future.

We called Equal air with a air conditioning problem and they came out and fixed our problem with…read moreno stress at all and were very accommodating clean and easy to work with. Gene the owner of Equal Air, was able to diagnose the problem accurately and effectively and explain my options. He was also able to navigate the challenges with the home Warranty company. I was so pleased with Gene's expertise on our AC, that I had him change out the furnace while he was there too. Him and his team at Equal Air did an excellent job. They are fast, friendly and honest. Thank You Sheldon Bochner

Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

OLD SCHOOL CUSTOMER SERVICE…read more My unit did a few "short-cycle" events. Called the company whos name appeared on the thermostat. AWFUL. I was so stressed and unimpressed. Did not trust the opinion in any way! Got a recommendation for ComfortMaster from two different people. Coco and his apprentice came the next morning. Shout out to SARAH for her reassuring words and expediting the service call. WHAT A DIFFERENCE! I cant recommend this company high enough! I was at ease and was confident in the repairs and service i was getting. CALL WITH CONFIDENCE. Thank you to ComfortMaster, and their people

Great service. I cannot say enough about this company. They showed up this morning and got right…read moreto work. All the work they did was barely noticeable. I was able to do school work and not even be distracted. These two that came out were very professional. Even told me when they were leaving for their lunch break. They informed me that they had to wait for an additional part, and made sure that I was happy with the installation. ComfortMaster has always given me great service and I will always call on them for future work. I recommend them to everyone that I hear needs AC work. Everyone within the company is friendly and professional. From the administrative staff to the on site work staff. If you are in the Greenville area, call on them.

I spent over $15,000 dollars with Delta Heating and Cooling over a 2 year period, and in the end…read morewould not provide me with a complimentary service visit. I was not happy with my experience with Delta, but I had no intention of leaving a negative review. Not all business relationships end well, and I would not be publicly criticizing them if they provided a reasonable customer service experience. But they choose not to, so this is my story: I called Delta back in Feb 2024 in response to a massive spike in my electric bill. At that point the system was not heating consistently, and I wanted to move the compressor to be further away from my backdoor. They talked me into their $120/year subscription plan, and I paid ~$3,500 for the work. A couple months later they had to come back out in April at another $480 dollars. They came out again in October, another couple hundred bucks. Fine, HVAC is expensive. In my second year with Delta, February 2025, I had another massive power bill spike. Turns out this time the problem is the ductwork of my house not circulating heat. The system is running overtime, because the heat is not making it into the house. This should have raised more alarm bells at the time. At this point they had been servicing my HVAC system for a year, but they had not previously recognized the problems with the ducts? They were the ones providing an HVAC service via subscription. I did not think of that at the time, and the work needed to get done; so in February 2025 I spent over $10,000 dollars replacing the ductwork in my house. At some point in this saga, Delta replaced the defrost board on the HVAC machine under warranty. It was under warranty because the part had been replaced following one of these expensive service visits. The brand new defrost board failed in less than a couple months, and to their credit, Delta fixed it under warranty. In December of 2025, Delta came out for a standard service appointment, and told me the defrost board needed to be replaced again for another ~$600. This is when the alarm bells started ringing for me. I don't know the intricacies of HVAC; but I know computers and cars. And from my experience, if the same part is breaking repeatedly, something else is wrong. This is when I lost confidence in Delta's competence with older HVAC units. I was correct. I called Air Experts for a second opinion, and it turns out the defrost board had been installed incorrectly, and the problem wasn't the board at all. The problem was that a piece of solder was floating around in the compressor lines and clogging the system. Air Experts understood the problem, understood old Goodman machines, and were able to clean and and fix the machine for ~$600. I called Delta to express my dissatisfaction; but they did not own up to their failure. Instead they felt it appropriate to continue charging me for their subscription plan, because it is paid in arrears. To this day in April 2026, I am still paying them $20 a month for the visit back in December 2025 where they failed to properly diagnose the problem with the HVAC. So, I asked them: Since I am not satisfied, I am still paying them in 2026; can I please get a complimentary service visit to checkout the machine after Air Experts. I thought that was a reasonable solution to prevent this negative review. They denied me, so I am sharing my experience. I would not recommend you use this company if you have an older house and HVAC system. I don't believe they have the history and competency to service older machines, per my experience. I don't harbor any ill will, because everyone I spoke to at the organization was courteous and reasonable; but in the end, I don't recommend doing business with organizations that won't stand behind their work.

My heater igniter wouldn't stay 'caught' so the unit turned off. I called Delta, who had installed…read morethe unit several years ago, and Sean came out that day, diagnosed the issue and did the necessary work to get the unit up and running. My 5 stars are for Sean and Delta's quick response. I'm more than a little disappointed in the York AC unit I had put in as I've had a few issues with 'cleaning' and 'rusting' parts of the heating component--my previous unit didn't have these issues, and it supposedly wasn't such a 'good' unit.

Roscoe and Son's is second to none!!! Prompt service and top notch work on my unit, and didn't try…read moreto sell me anything I didn't want or need. If you need HVAC service in Eastern North Carolina call them #Customer For Life.

my husband called them yesterday when we discovered that our air conditioning unit was not cooling…read more first thing this morning he was here to look at it. it was determined the unit needed to be replaced and by 3:00 today the new unit was installed. my house is nice and cool now!! Very prompt, courteous, affordable and would highly recommend!!

Replacing an AC is not fun. But Pitt Heating & Air made it as painless as possible…read more My AC stopped working during this very hot week. They were able to come and check out the problem within a couple hours. They attempted to just add freon but unfortunately that was not the issue. So we had to replace the whole unit. Everyone representing Pitt Hearing & Air was great to work with. They were great in going through the different options and the whole process with me. They arrived to install right on time, they worked hard all day. They were very respectful and pleasant. And my home is now so comfortably cool! I would recommend them for your AC needs.

PITT HEATING & AIR saved the day! I have been living in a remodel without a/c on the first floor…read morethrough some unbearably hot weather, waiting for the general contractor to "get to it." My neighbor told me about Pitt, and shared that he has used the company for two major household installations with great satisfaction. He encouraged me to call Pitt, and I did. WOW. Within 48 hours I had a brand new gas pack, all new duct work under the house, inspection completed, and functioning air conditioning (AND heat for the winter). They are honest, efficient, reliable, professional, clean, and extremely thorough. They carted away the broken down old heat pump, the air handler, all the old duct work, and a large shrub. After the installation was complete, and I had been enjoying the cool air for 24 hours, one of the owners stopped by to make sure I was completely satisfied. A business should always strive to leave a place in better condition than they found it. Pitt raised the bar for the rest of the service providers on my remodel project. (PS Getting rid of the old air handler for the heat pump opened up the hall closet under the stairs! Yippee!)

Anderson's Heating & Air is the BEST H&A service company in this area. Smart, professional, prompt,…read moreefficient, friendly...the list of greatness goes on and on. Sam and Joe explained the entire service and repair process. No hidden costs. I appreciate this company's honest business policy. Anderson's is the GO-TO company. Watch out other HVAC companies...Anderson's success is going to make everyone else obsolete. Lindsey Smith

We unfortunately had our air-conditioning unit completely fail that heated and cooled our upper…read morefloor. With temperatures being spring-like we were able to afford to get several quotes and seek several references from various HVAC companies. Andersons was able to provide a high-quality HVAC unit and did an excellent installation. Their quotewas reasonable and the installers were on time, very professional and very customer service oriented. Following the insulation they stayed with me to inspect all spaces to in sure I was satisfied with the function as well as the cleanup of the space. Could not be more pleased with our HVAC unit and the wonderful service we received from Anderson's. We highly recommend this company