The best work and prices wouldnt give the competitors the time of day. Honest ppl to deal with.

I called Performance out to my home on May 19th to check my system it had a hissing sound. When the tech arrived he check the unit and said it was a pound low on Freon. He then said he did a visual leak check and didn't find any signs of oil anywhere. He also did states he did not hear any odd noises. Fast forward to Friday June 19th I called the office again this time my unit completely quit, tech comes out at 4:50 pm after checking the Freon level he says it is empty. Did the tech remove the panel to revel any issues no he did not. I had another Tech come out from a fairly small business and he found the problem in less than a minute of looking at my system. There was a small hole in the pipe that I could have put my pink nail into, the tech said now how hard was that to spot. I told him not hard at all I said a blind person could have seen that. I paid a fee in May of $163.33 and a fee on the June visit which was the service fee $80.06. The payment from the Friday visit I put a stop payment on I am not paying for incompetence. I this was done to me I am sure it was done to other people as well. If you have to get your AC checked or repaired don't go to Performance they do not do what they say they are there to do so unless you go the time to stand there and watch what they do and ask questions on did you check this did you check that you are not going to know unless you are standing right there. read more

I made a Yelp account to make this review because I am so irritated with the service I received. For context: I have 2 A/C units -One for each floor of my house. I called them after the upstairs unit stopped blowing hot/cool air. The tech came and was nice enough and got the upstairs unit working again and replaced the thermostat (I am not sure it was necessary, but I didn't mind paying a little extra for the peace of mind). Within 2 hours of him leaving, the downstairs unit starts only blowing hot air, even when set on cool. It was working totally fine when he got there earlier that day, but just happened to stop working after the tech fixed the other unit. I called them later that day and they told me that the tech didn't even touch the other unit and that if I wanted them to come back out, I would have to pay another $125 flat fee plus an undisclosed amount in "weekend service surcharges." Needless to say, I will not be rehiring this business. Perhaps it was a coincidence that the A/C unit stopped working within hours of the tech fixing the other unit. This seems to be what the folks at Performance Heating and Cooling want me to believe. You can make up your own mind, but I advise staying far away. read more

The technicians quickly came out and fixed my non working unit. The technician was very kind and knowledgeable.

In-laws were purchasing home in Wilson and I needed to find a local hvac company to do a system inspection after I had inspected the home. Looking to build our hvac contact base, they were scheduled to do this on 6/30/22 two days after I conducted a home inspection finding one of the duct lines going to the front left dining room disconnected in the crawlspace which included documented photo's of the deficiency. Their tech alleges to have gone into the crawlspace and claimed that all ductwork was intact per the invoice they provided. I called and spoke with the service mgr who put me on hold without a reason and spoke with the tech. First she told me they charge to go into a crawlspace then after speaking her 2 days later, she then claimed he crawled the entire area and found no issues. On 6/24/22 I drove 90 mins to the home to confirm my findings. I found the same duct was still down and took another picture which is timestamped to prove it. I then called back and spoke with the srvc mgr again. I advised her I had pictures to prove that either the tech didnt crawl the entire area or may have just "missed" it although the space has no obstructions and we only wanted the $133.44 back due to the error. To date, I have not heard back from her or the owner regarding this issue as there is moisture at the dining room outlets that the disconnected duct could likely be contributing too and if left in this condition could cause expensive repairs and possible fungal growth around that area. I will never recommend a company that will not take responsibility when a mistake is made as no one has acknowledged this error which could turn out to be costly for my in-laws and the company if we pursue if further. Will provide update "IF" the owner decides to contact us. read more

Our last Performance unit lasted 26 years so we knew exactly who to call when it finally died. Tyler and Tommy were prompt, professional, and very informative in helping us choose our new unit. It was installed quickly by a great team of guys who made sure we were happy before they left. read more

Now that we are officially moved and no longer have to worry about getting warranty work done on their work, I can post what I have wanted to for some time now. We were trying to sell our home in Wilson as we were in the process of moving to the Charleston, SC area. The A/C had gone out in the middle of summer while we were trying to schedule home tours of perspective home buyers and I was out of town. So my wife called them to look at our 2 ton split unit Carrier which obviously wasn't working as the upstairs was around 86 degrees and the T-stat was set to 76 degrees. The technicians (I stress the s as two technicians came out to check a unit - first concern, as of course you will be charged for two people and usually one of the people is merely a "helper", a trainee or worse yet, somebody that they can't figure out what to do with, so let him go out with another tech so we can charge for him) did come out. They looked at the unit and said it was the start capacitor for the condenser fan. They didn't have the exact factory replacement on their service van but did have after market components that they were able to use to get the unit running again. Okay, good deal, $250 dollars later for one hour for two technicians and two five dollar capacitors (the Carrier unit uses a single component to act as the start cap for both the condenser fan and the compressor), no big deal, got it done and my wife was able to get the house ready for the realtors to show. Well when I did get home that weekend, I am cutting the grass and working on the yard in the short time that I did have available and I hear the horrible buzzing sound coming from the unit as the fan isn't running and the unit is, not good when it is 95 degrees outside, so I run up and shut off the T-stat so the motor doesn't trip out. The tech comes out on Sunday, but didn't have the factory part again, but had an after market unit. I said I wanted the factory component as the after market required a bit of gerryrigging since the bolt pattern was different and the wiring harness was different and so on and the tech also said that he would have to charge double time anyway to do the work, so let's get the right part. Several days go by, the part is supposedly in, so they come out to replace it, two hours later, the tech has the new part in. The unit is working, the total cost to replace what was always a bad motor, which the original tech(s) should have checked the amp draw after replacing the start cap but didn't was 650 dollars. When I get home I find out why it took two hours as it was an after market motor, again about 125 dollars from one of the supply houses, so for three hours (should have been two if using the right parts) and at most 150 dollars worth of parts. The unit did work but the price was a bit pricey, the original diagnosis was poor and the fact that they didn't originally tell us that they had to use an after market motor did upset me a little. To conclude, as a Project Engineer/Manager for Johnson Controls for nearly a decade, if I was at the home, it would have been something I would have fixed by going over to the HVAC supply house as the owners of that Supply House live right behind us and fixing the unit for probably two hundred bucks with the right factory parts. So in the end, I believe the price would have been more reasonable in the 450 to 500 dollar range (using cheaper after market parts), don't know of any acceptable alternatives in the area, but can't suggest them for being too expensive, technicians not doing full and appropriate diagnostics of the problem, and not being upfront about using after market motor until after the fact. read more

Used to be a quality shop...now not so much.. messy technicians...just had yearly maintenance done...technician used the neatly coiled water hose on front of the house....after he was finished...he just threw it in the bushes....I had to recoil it...it's a minor thing but with what they charge...I expect things left the way they found it... read more

They replaced our church heat pump and we have had nothing but problems with it. We have to call them 2-3 times a year to come repair it and it costs us money each time. I seems to me that do not back their work or equipment. read more