Our 2 yo iPad Pro had a shattered screen from a drop…read more Although an expensive part, CPR ordered a new screen and completed in 5 days. The significance... the first screen they received did not work appropriately, and they quickly obtained a replacement.

Fast service. They knew what they were doing. Professional. Definitely go there for cell phone needsread more

Get the crème brûlée donut. Maple and bacon is kinda a letdown. The bacon is so fatty and crisp…read morethat there is no play between it and the donut

I really wanted a cronut and stopped by this place on a Sunday afternoon. They have quite a few…read morecronut options, but I got a plain glazed one. We also grabbed a cream-filled donut, and the cashier added a few glazed donut holes. The glazed donut holes were the best, freshest, most consistent donuts. The cronut was quite oily and heavy and didn't taste that fresh. The Creme of the Boston Cream was on par with a Dunkin' Boston Cream. If you want variety, this is a great little shop - but if you want an amazing donut - go elsewhere.

Came here to finish setting up a phone line after purchasing a phone 3 days prior. Kimmie helped me…read moreand was great but when I came back today no one was there to help me. They didn't even greet me as I walked in. I sat and waited for 20 minutes and no one bothered to ask me if I needed help. I would love to give this location 5 stars but the lack of attendance today really bothered me. Pt 2: I came back the day after and the service was somewhat better but I was not happy walking out the store. I had to pay my bill today because yesterday no one wanted to tend to me so I ended up paying my phone bill just for me to go onto another plan, which is the main reason why I went yesterday. They said I could not be reimbursed so therefore ruined my t mobile experience. What a shame.

wow! awesome customer service! I had the best team working…read moreon an odd issue with my phone. Aaron Martinez, the manager and Madison did not give up! they were so brilliant, patient and kind. They made sure I left the experience store with the BEST Experience possible. My phone and T-Life are communicating perfectly now! Yay! Great location at North Park- 2nd floor around the corner from Macy's and Lens Crafters. Bravo T-Mobile for this incredible team at this experience store To assist us with our technical needs and setting up news services with great deals!

I was in the area and needed to trade in my cell phone due to an upgrade I processed online. Upon…read moreentering the retail location, I was cheerfully and promptly greeted by Aagya, who offered her assistance. While processing the trade in, she was very engaging, and thoroughly handled my request. She has exceptional people skills, and was positive and conversational. I highly recommend this convenient location, if you have any wireless or internet needs.

Recently I purchased a new phone and received a different plan with a good value to go along with…read morethe new iPhone. It took a really long time due to changing from prepaid to postpaid with a multiline account. AT&T should develop an easier solution so that the customer doesn't have to wait for long periods of time. But through all the wait Ruth remained professional and friendly. I would definitely recommend her.

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

make sure you schedule an appointment if you're looking to go in and talk with an employee! I…read moreneeded help with my macbook and updating it, Tara immediately tended to me and helped me with the issues i was having, tara was very kind and patient even though they were juggling several different appointments at once, the service did take quite a while but it was strictly due to my computer.

First off, Apple's Technical Support associates online, on the phone or in person, are INCREDIBLE!…read moreThey are so caring and immediately take ownership of the technical issue I'd had each time I've contacted them. I was having a charging issue with my AirPods Pro 2. I work with Apple Technical Support for around an hour, and they were not able to get to the root of the issue. Their suggestion was to head over to the "Genius Bar" at one of our local Apple stores. Upon arriving I checked up since I'd made a prior appointment. I love the vibe the Apple stores have. I'm glad I'd made an appointment since the store was packed. There was a lot of students there since it's the start of school. After a 10-15-minute wait as the Genius Bar, Blake greeted me with a smile and asked me what's going on. He logged on to my service record and followed what had already occurred the prior day with the support I'd received. I asked his how long he's worked for Apple. He told me 10 years on the Genius Bar and 20 years providing Apple support. Yep, I was chatting with a genius at the Genius Bar. He clarified what was happening and which air Pod was acting up. He ran several intensive tests and at the Genuis Bar and back in the back of the store. For some reason there was a "disconnect" between one of the pods and the case causing the charging issue. He needed to send them in for repair and they'd be back in my hands in 4-5 days. Thank goodness for AppleCare. What an incredible experience with Blake and the Apple store personnel. Superior service and support are what one expects with Apple products and that's what I received.

Online Pickup Review I was buying a gift for a family…read moremember from a direct website other than Best Buy and the gift was 80 bucks but the shipping was 20 bucks with delivery in 1-4 days. Say What! But wait, there's an option to pickup at bestbuy at no cost, an available today. Boom done deal. No more than 20 minutes later I received my text to come pickup and upon arrival I was greeted and went to the pickup area. The 2 ladies at the counter finished their conversation an apparently someone failed to boot up the computer, No biggie a few minutes later I was on my way feeling like I saved a little money to start the day. A good experience I must say.

My wife and I have purchased appliances, laptops, and large screen tvs from Best buy. NOT ANYMORE!…read moreafter calling two different stores to listen to AI explain to me why they couldn't answer a simple question, I finally spoke to a clerk at the Hurst location who could not answer that same simple question. do you have the battery's needed to replace in my I phone 11? he said I would need to come in to the store to get that answer. I then called the Grapevine store the next day from work and got the same answer. needing a battery trumped the terrible service over the phone so I took my lunch time, drove to the Grapevine store only to learn that they didn't even offer that service, that she could make an appointment at the Lewisville store while I waited. We will be taking our money and business elsewhere, one star is too much! Best Regards, Stean and Dina Erler P.S. we are currently shopping for a complete set of Kitchen appliances, as well as washer and dryer.