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    Clickfixtech

    5.0 (1 review)
    Open 9:00 am - 2:00 pm

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    Services - Clickfixtech

    Data recovery

    Desktop computer body repair

    Desktop computer support

    9 More Services

    Device support or repair

    Cloud services

    Telecom or network services

    Remote access services

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Video game console support

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    5 years ago

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    Zaid F.

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    CPR Cell Phone Repair Little Elm

    CPR Cell Phone Repair Little Elm

    (79 reviews)

    $$

    Fast service. They knew what they were doing. Professional. Definitely go there for cell phone needsread more

    I went into this location thinking that they could use some sort of air pressure device to get lint…read moreout of my cell phone cord receptor. I had this procedure done around 5 years ago and they were so nice and gave outstanding customer service and they made the repair for free. I wrote a positive Google Review. I went in there during the Covid pandemic (remember 2024?) and they hooked me up and did a fantastic job. They charged me ten dollars for the service. Although I was sort of put out by them charging me, I had to think that it was during the pandemic and ALL of the businesses were suffering. Thus, I felt like that was a decent price for the service. Fast forward to yesterday and a very unmotivated lady came out from the back and asked me what I needed. I told her that there is probably lint in my phone cord and could they repair it. She started by saying that it would cost $39.00 just to see the phone and give a diagnosis. But, it would be $39.00 and that additional charges could accrue depending on what service needs to be done. I told her that it should be a simple fix. I also told her about my previous experiences at this location. She simply shrugged her shoulders and stated, "New owners". I will no longer do business with this store and I am using this platform for anyone thinking about using this place for any cell phone repairs that they could out a lot of money for even the easiest of repairs. BEWARE!

    Best Buy Park Lane

    Best Buy Park Lane

    (222 reviews)

    $$

    Lake Highlands

    This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

    This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

    Apple University Park Village - Busy, busy, busy this evening.

    Apple University Park Village

    (248 reviews)

    $$$

    TCU/West Cliff

    Always great customer service from the team! The new store is clean, intuitive colorful, and brightread more

    First off, Apple's Technical Support associates online, on the phone or in person, are INCREDIBLE!…read moreThey are so caring and immediately take ownership of the technical issue I'd had each time I've contacted them. I was having a charging issue with my AirPods Pro 2. I work with Apple Technical Support for around an hour, and they were not able to get to the root of the issue. Their suggestion was to head over to the "Genius Bar" at one of our local Apple stores. Upon arriving I checked up since I'd made a prior appointment. I love the vibe the Apple stores have. I'm glad I'd made an appointment since the store was packed. There was a lot of students there since it's the start of school. After a 10-15-minute wait as the Genius Bar, Blake greeted me with a smile and asked me what's going on. He logged on to my service record and followed what had already occurred the prior day with the support I'd received. I asked his how long he's worked for Apple. He told me 10 years on the Genius Bar and 20 years providing Apple support. Yep, I was chatting with a genius at the Genius Bar. He clarified what was happening and which air Pod was acting up. He ran several intensive tests and at the Genuis Bar and back in the back of the store. For some reason there was a "disconnect" between one of the pods and the case causing the charging issue. He needed to send them in for repair and they'd be back in my hands in 4-5 days. Thank goodness for AppleCare. What an incredible experience with Blake and the Apple store personnel. Superior service and support are what one expects with Apple products and that's what I received.

    Clickfixtech - itservices - Updated May 2026

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