I've used Vista Park Optometry since my vision started degrading very slowly, many years after…read moregetting LASIK. It's been at least 2 or 3 years, and I have no plans to go elsewhere for my eye exams and glasses. I've found it very easy to find an appointment time that fits my schedule, and Dr. Park seems very thorough in his exams and the questions he asks. He never pressures me to buy glasses from him, but I do, mostly because I believe in supporting independent businesses over chains.

Front desk never answers, my order took over a month and arrived bad, they send them back amd took…read moreover another month and same issue couldn't see and they just told me i have to wait to get adjusted and it was not the case, i went with new optometrist and it was a huge difference, they always lie and put excuses because I heard a rumor they order from china

I've been visiting this optometrist for a couple of years now, and I really appreciate their…read moreservice. It's a small clinic located inside a small shopping center, but the staff are always friendly and welcoming. Both the doctor and the team consistently provide very detailed and attentive care every time I visit. Just a quick note -- they operate by appointment only, so make sure to book ahead before you go. Highly recommended if you're looking for a reliable, friendly, and thorough optometrist in the area!

Let me start off with the fact that I love Dr Dear! He has always been kind and thorough, I…read moreappreciate that. As for the front staff, I am surprised by the lack of professionalism and bad attitude towards their patients / customers. I have been a long time patient of Dr Dear, I have purchased at least 2 frames from the office and have had them sent out, lenses put into frames at least 4 times. This current experience just has not been sitting right with me, from beginning, setting up the appointment to picking up my frames, the end. Also please note that this business is currently by appointment only, when you arrive the door is locked from the inside. While that is fine for safety or what not, dont treat your patients like idiots when they dont know and attempt to open the door. There is a sign on the door but you know..... professionalism. I did not find anything from their frame selection so I opted to purchase frames from elsewhere and bring them back for lenses. We'll, again since its appointment only, every time I've had to go back I had to make an "appointment" regardless of if it takes 10 minutes to pay for the lenses with front staff or a 30 second rushed handoff of frames that they just had lenses put in. It really makes me think twice about going back. Prior to this experience, eveything had been quick, easy and efficient, but not this time.

I've been a patient of Dr. Pham for several years. She is an exceptional optometrist in every…read morecategory -- knowledge, professionalism and perhaps most importantly, she takes the time to understand her patient's lifestyle, work habits, concerns, etc. and to ensure that her patient is completely comfortable and leaves the office with all of their questions answered. I am a person who asks a lot of questions when it comes to healthcare. I want to know the "why" and not just be told that something is the way it is. I also want to understand preventative care and the future roadmap -- what is causing something, what things can I do differently, what is the worst case / best case / likely scenario, how does my lifestyle affect things, etc. Dr. Pham patiently and comprehensively addresses these questions. Sure, good optometrists should be knowledgeable but that is the baseline requirement in my opinion and better optometrists demonstrate professionalism and good "bedside manner" so to speak. Exceptional optometrists add a level of client care, client education, patience and treats every patient interaction as one instance of a long-term relationship. Dr. Pham embodies all of those traits which is what makes her exceptional.

The staff is friendly and helpful. I, along with my partner and son had an appointment back to…read moreback. I felt taken care of and informed. we are all excited for our new glasses!

My family has been going to Almaden Family Optometric Center for many years now. I've seen all…read morethree doctors, and they are all good, you can't go wrong with any of them. Just saw Dr. Yang today and she was very thorough and efficient, explaining everything along the way. They see patients of all ages, and have worked really well for my kids too. The front office staff is very friendly and efficient. Appointments can be made by phone or by text, and they respond very quickly if you choose to contact them either way. Parking is right in front of the office, just make sure you enter the parking lot from Crown, not the back lot off of Trinidad (that's a different medical building).

Our family has been cared by Dr Hsieh for around 10years. Her skill and her attention to details…read moreare excellent. And she truly cares about her patients. We highly recommend.

Dr. Walker is GREAT. She's been mine and my mother's optometrist for over a decade now. The review…read moreis for their front office staff/management. I know the change has been within the recent years, but their customer service skills are terrible. It's not the friendly, warm office as it once was. The younger lady at the front desk was impersonal and had a bit of an attitude. They also used to be more prompt getting back to me via phone, appointment reminders, or just follow ups. The male front office staff was more helpful, but I'm unsure that I'll be back. It's pretty disappointing since Dr. Walker is such a knowledgeable, lively, and warm clinician.

Disappointed After 10+ Years as a Loyal Patient…read more I've been coming to this office for over 10 years, and my entire family loves Dr. Walker and Dr. Buerger. Unfortunately, today's experience with the new front desk staff, Twan, was extremely disappointing. I arrived 14 minutes late and was met with a complete lack of empathy--he refused to accommodate me and told me to come back four hours later, even though the office was empty and a pretest room was available. Patients often wait when doctors run behind, yet there was no flexibility or understanding in return. The dismissive and cold attitude I experienced is not how loyal or any patient should be treated. Sadly, after years of trusting this practice, I will be taking my business elsewhere.

I came to VisualEyes to get my prescription filled based on their stellar reviews and the amazing…read morepun in their name (turned out to be an eye-mazing combo though, I wonder which one it was...?). The service was very professional and I was able to get the frames of my choice ordered from the manufacturer. The glasses were ready well within the expected time frame. They kept me updated every step of the way. I got both prescription glasses and sunglasses. When picking them up, the staff made sure that the I could see well with the new glasses by asking if I could see clearly. They also encouraged me to go outside with my sunglasses. I've never had such care! Each pair were adjusted for me until I was satisfied. The staff has been very friendly and helpful every time I have come in and I typically never have to wait to be helped even if there are others in the store. Eye'll be back for sure!

Wow - Willow Glen deserves a more friendly downtown optometrist. Was greeted with this friendly…read moresign today when I went to shop for sunglasses for my wife as a gift. "DO KOT ENTER WITHOUT AN APPOINTMENT". On the front door! Not "appointments recommended, please call XXX to see if we can help you". Just "stop, don't enter". Even for no-prescription sunglasses? I poked my head in without an appointment and asked if I could look at the sunglasses without an appointment. The young lady said "OK but if someone comes in with an appointment we will have to help them first." Ok... I understand. Then asked if I buy sunglasses as a gift, no prescription, and my wife wants a different pair, can she get a refund or exchange? "No, sorry, no refunds or exchanges." I guess I understand a merchant choosing to only issue store credit for an exchange, but not even offering exchanges on a gift, well that pretty much ensures no one will shop for gifts here. Retailers have the right to set whatever policies they want. I just wish there were a more friendly retailer of sunglasses around with whom I could do business.

Title：Inconsistent service and refusal to release my exam data…read more I had an eye exam here about a month ago and paid for the full service. When I later needed my PD (pupillary distance)--a basic part of the exam--to order glasses, the front desk told me they would not provide it because I was not buying glasses from them. This was surprising and very disappointing, because PD is part of the exam results that I already paid for. Even more concerning: When my family member called the same clinic later, the staff suddenly said they could provide the PD. This inconsistency raises questions about professionalism and fairness. I hope the clinic can improve transparency and treat every patient with consistent standards.

The Optometrist Huyen (Winnie) Dang was so knowledgeable and had a great bedside manner. My Father…read morehas an eye disease called Retinal Pigmentosa which is causing him to go blind. It is a condition that has no treatment/cure. The Doctor knew all the things to watch for...signs that would show that I was getting the disease (it is hereditary). It was very comforting knowing that I have picked the right Optometrist My Husband has diabetes and that makes eye exams very important. Diabetics have the potential for blindness because of uncontrolled blood sugar. So you need to get retinal scans and not every optometrist office does them but this office does. Dr. Winnie made sure that my husband did the retinal test and checked over everything thoughly. Her front office staff was a delight, very friendly and welcoming. Since I work in the medical field I am always very critical of the office staff and these ladies were great. Looking forward to coming here for many more years. Be kind to one another

Excellent! We went in w/prescriptions for 2 pairs of glasses. What we wanted was easy to find in…read morethe large selection. MATHEW assisted us. He was very nice, professional, & made sure we got all the deals to make our total price as inexpensive as possible.

They required me to have an $80 exam. First pick up, the glasses were horrible. Apparently the…read moreoptometrist didn't account for my astigmatism. They happily took them back to fix them. Second pick up the lenses were better, but still not acceptable. They told me to take them home and try them out. Even though I have NEVER received glasses from an optometrist that I had to "get used to", I decided to give them a chance. Acclimation never happened. I returned the glasses, and now I am out $80 for a subpar examination. The ladies on the sales floor are amazing and willing to go the extra mile to help. I just can't make several trips to the optometrist in hopes that they get it right.