My mom had a great experience with Dr. Amy Chi. She is at retirement age and went in for a routine…read moreeye exam after not seeing an eye doctor for many years, assuming her vision was fine. Dr. Chi performed a very comprehensive exam and took the time to explain her prognosis in detail, which really put my mom at ease. She left feeling like she had an "upgrade" in her vision with her new lenses. I would definitely recommend Dr. Amy Chi to anyone considering an eye exam.

I have been going to this office for many years, but now I am considering changing the place…read more After my annual exam, when I came to pick up my glasses for the first time, I couldn't take them because my vision was blurry and I couldn't see clearly. I returned for a re-examination and waited another two weeks. When I came back today to pick up the new glasses, the frame was extremely wide. The staff tried to adjust it, but it didn't help. When I asked to try another pair (wanted to compare) I was told that it was only the display frame and that if I wanted a brand-new one, I needed to specify that. This was the first time in all the years I've been a patient that I heard something like this. I said that a brand-new frame would be great. I paid over $400 after insurance (which is very good), and now I'm expected to accept glasses that will only become wider after a few weeks of wear. I am very disappointed with how everything turned out and am seriously considering changing to a different place. I hope the manager will help to resolve the issue, as I was told today that the manager will contact me next week

Came in today and got a new pair of glasses! Natalie who helped me was amazing! She gave me good…read morepointers tips and help me pick that a frame that fit with my face structure. Great customer service and very helpful. I found a new place where I'll be getting my glasses forever. Thank you.

I had a great experience at Image. I called and made an appt to get glasses. I brought my own…read moreprescription. When i arrived i needed to be buzzed in. The experience was pleasant and they had a wide selection of frames. When my glass came in 2 weeks later, I made an appt to pick them up, made sure the fit was good. Loved them. Simple.

Briana and Grace were very helpful. I love coming to the store. They help me pick out the perfect…read moreframes. Definitely recommend the store.

Kathy and Grace at the front desk were wonderful. They were friendly, professional, and made the…read moreentire visit smooth and welcoming. Excellent customer service!

Who doesn't love a one stop shop? A place to get groceries and eye care? Nice!!…read more I made an appointment with Adriana and love the open availability! I called Wednesday and she provided me availability for the next day! When I got there. It's a bit chilly but maybe personal preference. Small place but it gets the job done. It was very quick! I did the eye scan at lobby and then went into the room shortly after. Mandeep was great! He was quick and efficient. Explained everything and made it a comfortable experience. Overall, high recommend if you have a Costco membership. 2 in 1 stop!

Great eye doctors, helpful office staff, easy to make appointments and the ability to actually talk…read moreto someone via text is super convenient.

First off, I'm a physician and I have very high standards for my healthcare providers!…read more I gave Dr. Jeannie Paik 5-stars in 2021 when she was associated with Eye Medical Clinic; now in 2024 she's with Spectrum Eye and once again she gets 5-stars, as does Spectrum's staff. Re the Staff, Gaby at the front desk is amazingly kind and helpful; so was Sonny the technician, whose professionalism and skills impressed me quite a lot. Dr. Paik once again blew me away with her expertise, her state-of-the-art equipment, and her wonderful bedside manner. I'm so fortunate to live under 10 minutes for her office, too!

Dr. Paik has been so great and provides such a high standard of care, she explains thoroughly and I…read moretrust her opinion. I'm very anxious and she was able to put me at ease

Friendly compassionate Drs and techs. Top of the line digital equipment. Very clean…read more Con: you pay up front if new patient, then file the claim. Which they never said on the phone. Overall, they are good.

I am so done with these folks. I too got hit with a $75 up charge to get my prescription. It…read morehasn't happened anywhere else and frankly I am tired of the crappy policies at this place. They purposely schedule you for multiple check ins rather than combining your visits. I work and it's pretty darned inconvenient to keep taking time off to come in. Other places dilate your eyes and do all the bits n bobs of the examination together. Instead, this place loves to stage out each bit so that they can charge you and deplete your insurance coverage. The front office staff is unfriendly and the technicians rotate through. I had to remind one of them to actually wipe off the equipment. Though my partner thinks that Dr Kaur is good, I see someone else and the bottom line is that I don't like being overcharged and inconvenienced by a business that's looking to wring me out for every penny they can get! Time to take my business to a more ethical and professional place.

From front desk to back office staff very nice and professional and an amazing doctor. Thank you…read morefor taking care of me and for the rest of all patients in your office, God bless

And the experience just keeps getting worse... they scheduled an appointment for my aunt all the…read moreway in Mountain View (a 40 minute commute for us) just for them to say they needed to cancel our appointment 10 minutes after we sat down. They then rescheduled us an "emergency" appointment for the SJ location 4 days later. My aunt shows up for her appointment and once again, they cancel on her and tell her to come back next week. My aunt has been experiencing a lot of irritation in her eyes and surrounding skin area and they could not provide any helpful tips to deal with the irritation for the time being. Truly cannot understand how this place is still in service.

How long does an ophthalmologist office visit normally take? Is it normal for an appointment to…read moretake more than an hour? I'm just here for a vision exam. If you have all day to wait and wait, then this would be the right office visit for you. I had an appointment on Thursday May 23rd, 2019 for eye irritation. I arrived at 2:42pm to check in and sign my forms for my appointment that was originally scheduled at 2:50pm. It took me about 8 minutes to fill out the forms and one of the medical assistant kindly took me back on time and she did Cheif Complaint and an Eye Exam on me which took about 10 minutes. As soon as the assistant was done she had informed me that the doctor would be in to check my vision. When the MA stepped out of the room she left the room door wide open and well I waited. Every employer would walk past my room and not tell me a single thing or at least to apologize for the waiting so LONG. It was 3:48pm and a Doctor told me that he would be in shortly. Overall, I was there for at least 2 hours and was only seen for least 10 minutes. I waited more than what it took for the doctor to see me. Today, I came back for a 1 week follow up thinking it wouldn't take as long as my previous office visit, so I decided to come back because I really need to know what is wrong with my eyes and the longer I wait the more Severe it can get. Well my original appointment was at 8:10am and I was taken back on time by the assistant again and she had me wait. It was 9:05am when a Nurse stepped into my room and informed me that Doctor Carey was running 20 minutes behind as of 9:05am. So you are telling me I've been waiting 45 minutes and until then someone finally offered to inform me that he was running behind? Again.. overall, I was not seen by the doctor until 9:30am. Never again will I be coming back to this place. It was very convenient for me because I live a block away from this place. But this place does not care about their patients and they just have you sitting here all day like if you don't have to go back to work or anything like that. Dr. Carey is a great Doctor very knowledgeable and nice, but this place is not for me. I don't have time to wait for over an hour or more. I have to get back to work and take care of my patients as well.

I had a 10am appointment and had to wait 40 minutes before they even started working on me with…read morevarious tests. Lots of waiting around after that, The doctor was not very pleasant and barely acknowledge the fact when I told her I waited for 40 minutes before being seen. She just responded that its Friday and everybody wants to come in. So you overbook and treat your patients this way? I'll be going somewhere else in the future, my time is valuable too. I was finally done 2 hours after I got there.

Enjoyed my experience at Kas Eye Center! The team was quick and efficient, and I thought the…read morespecial machine they have to take a picture of the back of your eye (to avoid dilation) was pretty cool. Dr. Miranda specifically provided fantastic service, was friendly, and incredibly knowledgeable. I'll be back!

The front desk is so nice and accommodating! They helped me with free contacts when my prescription…read moreran out.