Really happy with this company. When I bought a house with a pool last year I just continued the…read moresame service the previous owner had. When I asked them about getting a heat pump installed, they said they don't do that, gas heaters only. After calling around a bunch of companies, I finally found Superior who was willing to do the heat pump installation. They did a great job, as well as upgrading my lights to color LED, and installing a new variable speed pump, and a new control unit which connects to my wifi so I can manage everything from my phone. It all works great! All the other companies tried to talk me out of getting a heat pump and gave me all kinds of false info about why I shouldn't get one. But it works great and it can heat or cool my pool depending on the outside temperature, which a gas heater cannot do! I also signed up for their regular weekly cleaning and service, which ended up being slightly less expensive than the other company anyway.

Had another company do some minor repairs on our equipment, and check everything else out…read more Everything was working great except for our app on our phone to control the pool. The ScreenLogic app would not connect to outside. He checked everything on the motherboard and it was just fine. It was the inside adapter that was not functioning properly. He recommended we call Pentair for assistance. The company does not provide a human to speak but it did have some ai generated steps to follow, none of those helped. My husband called the company that was on our pool sticker, quite possibly the original company that installed this. We had never used Superior Pools since we've lived here over 10 years. Worst mistake ever!! Tech came out, spent about 30 minutes looking at equipment and said it seems to be just fine, must be the adapter inside. Again, same result as the prior company. Equipment outside is good, must be the inside adapter. Well, after the Superior tech spent trying to fix the inside connections using Google, he determined it was bad. Then he returned to pool equipment and now the mother board was not functioning. Kept shutting off after 2-3 seconds. Tech left and the pool didn't work!! Highly questionable that two people both say the motherboard was fine, only to then have same tech say an hour later oh no, motherboard IS bad. Very questionable! Would not recommend this company just based on this one visit. Always best to read reviews, ask around for recommendations as this day and age anyone can but in business and not be reputable!!

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

For 20 years, I owned a house with a pool in Plano. For the last eight or nine years, I used Aqua…read moreClean as my go-to pool service. Scott and compony maintained my pool while I was on vacation and did filter cleanings and repairs. I was highly satisfied with their work, customer service, and prices.

I got an estimate from Scott to perform work on my pool for over $3900. Thank goodness I got a…read moresecond estimate because a very highly rated pool company quoted me less than $1800 for the same exact work and equipment. Scott still charged me $100 just for going out there, even though that was not relayed to me beforehand. When I attempted to dispute it, his mom called me and said (lied) she had told me about the charge. She was too annoying to deal with so I let it go and chose to be thankful for getting a second opinion.

Would not recommend at all. Horrible service. They have one pool tech that is good and the rest…read morewere horrible and will make whatever situation your pool is in worse. If Complete waste of time and money. Don't waste your time with this company, use your hard earned money elsewhere, hell anywhere but pool referees. I had my doubts before I signed up to let Pool Referees service my pool and I should have listened to the reviews. Don't make the same mistake I did. Listen to the people.

They have overcharged me twice, they send a past due notice on the first bill that they send. Had…read morealgae problems when they took over, which they ignored until I complained. Very hard to get someone on the phone, either to pay a bill or discuss a problem. It shouldn't take any business a week to return a phone call. They had a technician that charged for an hour's service and was here for 30 min. Lots of problems, no reason to frustrate your customers with a service that is supposed to make their lives easier. "Owner" hung up on me when I refused to pay for her mistake, overcharging me. They were very desperate for an extra 12 dollars apparently Ridiculously managed, save yourself some troubles and get service elsewhere. Note: the office staff of 2 tried to charge my cc without my permission, WHILE I was trying to get them to send me an updated bill, because they sent me an incorrect one twice, over billing me both times. I have a new credit card number, which I happily would provide for them when they provide me with a correct bill. They would know this if they didnt try to charge without my permission. This is why I called them unprofessional, clearly warranted.

Effective professional service. Great attention to detail and very knowledgeable. Luxe Lagoon did…read morean immaculate job of opening our pool this summer! Top-notch company and well-qualified associates!

I have had a very poor experience with Steve and Luxe Lagoon so far (we're still in the middle of…read moreit!). We were promised our job would "take 2, at most 3 weeks", but we're going into week 10 with no end in sight. Our pool and backyard were completely trashed for 7+ weeks. Every week we'd hear "we'll be there tomorrow", and every week there was a new excuse why he couldn't be here. Stevie admitted that our project wasn't his priority. He asked for 75% of the money upfront and in good faith, we paid him (our mistake). I asked for my money back, but Stevie has refused. At this point, I'll dispute charges with my credit card company to try to recoup some of the lost money. We've tried to give Stevie the benefit of the doubt for weeks, but we have simply run out of patience. I'll update this post if there's any remediation/progress.

We've been using A Better Pool Service for a while now. This is the second house we've used them…read moreat, my mom was the first to recommend them to me after I was constantly complaining about my last pool company. Making the switch was the best decision. They come out very fast every time I have an issue or concern with any equipment. If they don't know the answer, they find someone who does. We especially love Lance, who comes out every week. Our pool is never cloudy or green and he never leaves even one leaf behind! They are all super friendly, even my 3 year old gets excited to go say hi to Lance when he is here. They go the extra mile. They sent out step by step instructions on what to do in case we lose power during the freeze. Lance took that step even further by sending out pictures for those of us who are more visual. I could go on and on about the fabulous customer service.

Do Not use. Services to repair pump $1500 failed to work 1 month after installation due to improper…read moreinstallation, refusal to come back 1 month later to fix and charged us $50 for their improper installation.

Tanner helped me put in the schedule for leak detection sooner than others, while everyone was busy…read moredue to the freeze. My pool was loosing over an inch of water everyday, which made the pump unable to run properly as water level was too low. Since freezing temperature continued, my pool became icy as well. Outdoor faucets got frozen so I was adding water by running a garden hose from the bathroom sink (while freezing cold outside air was coming in to my house), just to avoid getting the pump damaged from complete stop of its operation. I was desperate. So Tanner's advice over text messages even before scheduling the service really helped me relieved, as he was so responsive and answered to my questions!! He fixed the cracked return pipe in the ground for us and finally, I can sleep well without any worries. I highly recommend Leak-Tech.

Tech was very professional and courteous also very informative. Tanner diagnosed my issue in a…read moreshort amount of time. Honestly first service I felt comfortable with his diagnosis, 30 or pool owner . Rates were perfect, honest company. Highly recommend their service.

I had a great experience with Atlantic Pool Services. Its a family business based in Plano right…read morewhere i live. They came last month and did my Driveway leveling ( Its been sinking slowly due to lack of rain and nearby oak tree). Concrete leveling is another service that Atlantic Pool offers. They were quick and did a clean job . Daniel and Fernanda are the owners and they have been wonderful in taking care of my driveway repair and did a follow up visit and phone call to make sure i was satisfied.

Daniel and his team helped renovate our pool and it became a very tough project. The scope was…read morerelocating the pool equipment, resurfacing, new tile, coping, mastic and decking. At the beginning of the project we discovered our pool sat on top of a natural spring and had some movement. Daniel and his team stuck with us and guided us through the project. Although the cost went up and the timeline extended due to the conditions, Daniel was calm and knew exactly what to do in the face of some really unique and adverse conditions. Daniel is honest, trustworthy, professional and most importantly - does what he says he will do. I recommend Atlantic Pool Services 100% if you are considering a pool renovation.