Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the…read moreperfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting...). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience. The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report. The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review. They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal," the new company found the level to be 300 ppm! For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh. This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis. The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service? These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old. I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch...

I just bought a house with a pool, with zero knowledge on how to maintain one. Brandon, from…read moreRanger Pools, came by and in a very short time got my pool whipped back into shape. If you need pool service, these are your guys. Fast, extremely friendly and affordable.

Our pool is already contracted for work with another company and Miracle Pool Service is doing a…read moregreat job keeping the pool alive while we wait for this other company who is dragging their feet repairing our pool. Noel comes by every Wednesday like clockwork and is GREAT! He always has a smile and honest answers when we have questions. He's also great with our dog, Russell.

Ray M, I've been a weekly customer of Miracle Pools for many years now. Like many people in North…read moreTexas I received significant damage to my pool equipment as a result of the sub-freezing snow storm we experienced mid-February. I was very happy to know that we REGULAR CUSTOMERS were being prioritized in the long list of repair and service requests they were receiving. I'm sorry to hear you had equipment damage, but don't think you should have been allowed to jump in front of me in the queue just because you once had them do a repair for you when I support their business on a monthly basis. Miracle Pool's people and service are of the highest quality and they deserve credit for doing the right thing and taking care of their regular customers.

We've used Hydrotex since our pool was built (3 years) and are extremely pleased with their…read moreprofessionalism, customer service, integrity and high level of communication. We will continue to recommend to anyone and everyone in need of pool service. Thank you Shawn, Tyler, Beau, Jonathan, Mike, Sean, Misa and the entire Hydrotex team!!

Love these guys!! Professional, on time and they do great work. Highly recommend Hydrotex for…read morecleaning and pool repair!

Outstanding. We just decided to change our pool service and in between changing we got hit with…read morethe terrible mustard algae. Glenn was out the next morning and returned to treat the pool a second time that same afternoon. Amazing service for his first visit, The pool was crystal clear the following day. Amazing!!

I called and left a voice mail for Glen (the owner) and he called me back promptly (first good…read moresign). He then scheduled a morning service call and though running slightly behind (still called me to let me know he was running a few minutes late - another good sign). He diagnosed three issues with my pool equipment and told me he would provide me with an estimate in the evening. As promised, I had the estimate in my inbox by 8:30pm and it was thorough and fairly priced. He is scheduled to fix the three items on Thursday. Now if all my other contractors could provide as good a customer service as Davis Pool Service - that would be great. I'll follow up with another review later in the week once the job is complete. So far so good!

Belinda is responsive with fair price and immediate action. She send technician to my house on the…read moresame day I contact her. Although she end up declining the work due to her team don't have the right pump to do the work. But I have to give a five-star for her strong execution!

We use NTx Pools for our service. Great job for a great low price as compared to the local pool…read moreservice and the bigger pool services. They keep me informed as to the status of the pool and let me know when there's an issue. They also gave us a free filter cleaning when we signed up.

Johnny was fast and got-r-done. Very pleased with his service. He replaced our pool chlorinator.read more

Johnny is always very professional, helpful, and reasonable! He helped us repair some pool…read moreequipment issues after the freeze in 2021 and we just had him back to replace our pool equipment with all updated equipment. It is working fantastic and looks great! Highly recommend!

Everyone was friendly. We only needed a few tiles and they…read morewere happy to assist us with our tiny order.

After weeks of research and way too many estimates, I've learned that when it comes to pools, you…read morereally do get what you pay for. So let me save you the trouble -- just call Tile Concepts. Billy, the owner, is all in when it comes to making your pool look amazing. He's not just running a business; he's truly invested in the transformation. Honestly, I had no idea how bad our pool looked (discolored, broken tiles, totally outdated) until they drained it. See my pics for proof! Now, I wish we'd done this years ago because the results? Pure paradise. It's like we imported a slice of the Bahamas straight into our backyard. The process is smooth and perfectly timed. There are different crews for different parts of the work, seasoned workers not random contractors, Billy (the owner) and Suzanne (the manager) are available 24/7. Before you know it, the job is done, and you're wondering why you ever hesitated. I was so excited that I bought new pool furniture and officially canceled our vacation -- because why go anywhere else when you've got a five-star resort right outside your door? Thank you Tile Concepts!! We are so happy with the outcome. Check out my photos to see the full transformation!

My pool seemed to be losing a good amount of water and I woke up to find it had dropped 3/4"…read moreovernight and the pump starting to lose prime and suck air. We were about to be out of town for the 4th so I needed someone out that day. I reached out to Evolution and after a little back and forth they were able to fit me in that same day at a reduced (50%) of their typical emergency call fee Dakota arrived when he said he would, performed a pressure and a dye test and located leaks at the juncture between the pool body and the face of both skimmer boxes Dakota executed the needed repairs and the problem was solved. Once again he gave me a 50% discount on the repairs to "win my business" Dakota and his assistant went about their business in a very efficient and professional manner. I was impressed by his willingness to work in bad weather (it poured rain at my house that day) and by his willingness to go the extra mile to earn my future business. I cannot recommend Dakota and Evolution strongly enough. if you have structural pool issues of any sort, call Dakota first. You won't be disappointed and you can thank me later for the recommendation

I'm retired. I enjoy doing repairs myself so, I investigated my pool leak myself. I dug a hole…read moreabout 18" deep where the water was seeping up and discovered I was "over my head" - metaphorically. My son had someone replace a pump for him, so when I told my son about my pool problems, his answer was simple: "Call Dakota. He knows his stuff." I called. Dakota returns my call the same day, quoted me the price for the inspection, the estimated price for the fix, and scheduled an inspection. Doug texted me 30 minutes before he arrived and arrived on time. I showed him the beautiful hole full of water from the leak and PVC pipes. I expected it was a pool leak because it was near one of the pool inlet jets. Doug suspected it to be somewhere in the spa which was next to my hole because of suspicious dampness where it should not have been damp. By using a hypodermic needle with colored dye, and a diver's mask, he put his head underwater and did a few squirts of dye near the suspected leak area to see the dye get sucked into a crack. So, he quickly and accurately found the leak. Once the water leaked into the stone overflow from the spa, it took a circuitous route to find and fill my hole. After a phone call to Dakota, he returned with a most reasonable price to fix the problem. I agreed at once and the work began. He drained the spa, cut out the old grout, mixed up underwater cement, patched the cut-out section, cleaned up the mess from the cut-out, re-filled the spa, and verified the leak was fixed. I paid him and he left me with my 18" hole and a warranty for the work done. But that's not the best part. The best part was the waiting around. While we waited around for the draining and re-filling of the SPA, I kept asking questions: What's the best robotic sweeper? How should I fix the grout cracks in the topstones around the pool? How about the retaining wall in back that shows cracks? What do you think of my suction pool sweep? We also talked about life and raising our children. Doug taught me things and verified some of the things I already know. He had good techniques for doing his work. It was like a personalized technical school, psychology session, and comedy show all rolled into one. (Doug has a good sense of humor.) Evolution Leak Detection does quality work, at reasonable prices with the integrity of men who will take that extra 30 minutes that determines the difference between a good job and a great job. That's a rare work ethic that is refreshing to know is still alive and well.