-10 stars the…read morepharmacist Ethel at Greencastle CVS is the nasty women I've ever dealt with, I've been going to this location for about a year. I get my prescription filled every month right around the same day each month, I've dealt with her on multiple occasions and has been rude, disrespectful and nasty to me almost everytime I've went to fill my script ( especially if there were issues or questions about it) this month was the worse! May 22nd 2026 I had my dr send over my prescription and they asked for it to be filled today as I wa leaving out of town and needed to pick it update rather than tomorrow. This became a WHOLE ISSUE apparently, I called and asked why they were you refusing to fill my prescription and explained I needed it today ( to clarify my insurance covers my medication to be filled and picked up 2 days before the 30 day marks ) it was abnormal for me to pick my medication up on the 28th day of my months considering the type of medication it is and I have to leave my town to go there to pick up. Anyway, they returned my call over an hour later, Ethel was immediately rude to me, talking down on me when I was being polite and just trying to figure this out, she claimed my insurance needed to prove this request because it was before fill date ( in her mind ) so I called my i immediately after and spoke to the women who told me, my medication that I've been on for 6 years was approved to be picked up on day 28 every month and that Ethel didn't even try to run the medication on her end. My insurance offered to call them and speak to her. They got back to me and said " I spoke with Ethel, she said that this would be the ONLY time she would fill this medication and she would refuse todo it anymore after this" so here I am confused on why this women thinks she has ANY say about my medication. She thinks she own this pharmacy , she thinks she's a fucking doctor apparently because she is still in there thinking she can tell people when they can pick up there medication even though MY DOCTOR AND INSURANCE APPROVED IT. I will never ever use CVS for anything, myself, my family, my friends, my whole community is going to hear about this and I will make it my personal mission to have her taken out of this position because it is not okay to withhold people medication and treat them badly because you think your some sort of god. I will be speaking to corporate, and anybody else above her that can this women a reality check because she needs one! DONT NOT USE THIS CVS OR ANY CVS FOR ANY PRESCRIPTIONS OR SHOPPING!!!

My son has the flu. He received a positive flu test. He has had a very high fever for a day and a…read morehalf. My husband told them his test was positive. CVS refused to fill a Tamiflu prescription because the instructions were for preventive and not treatment. So we weren't able to get it. I normally use Modnur's which I love, but he was treated on Sunday and had no choice but to use them. Insane!

My friend and I walked into CVS just to look around and I was looking in the jewelry section when I…read morenoticed a worker was standing behind me just watching me. She asked me if I needed help and I said no .I walked away and didn't think anything of it and met up with my friend her and I both walked back over to the jewelry section, and I was looking at my nose piercing in the mirror and the employee came up to me, accused me of stealing the nose piercing that was in my nose. The piercing in my nose was obviously mine because I walked in with it in.All I was doing, was looking at the nose piercings that they had in the store. This is not the first time that I've walked into that CVS and have been followed around by the same employee. very uncomfortable experience I do not like being followed around when I'm just trying to shop.

I am visiting the Omni Hotel in Bedford. My Doctor called in a prescription for me. Unfortunately…read moreCVS didn't take my insurance. The tech at the pharmacy was extremely helpful. She sent my prescription to a competitor to be filled and covered by my insurance. Now that was CUSTOMER SERVICE!!

I tried to pick up a prescription on a Sunday. Pharmacy closed. OK so I called today because they…read morewere going to put it back on the shelf if I didn't pick it up today. I asked the woman if they could hold it - I'm working but will be there tomorrow to pick it up. Nope. It goes back and I have to call tomorrow to get it back out for pick up. OK so I'll pick it up by 7 today then before you close - hope it goes back on the shelf by 4 or 5. Done with this pharmacy. From now on all my prescriptions go to Giant or CVS.

The Pharmacy has the rudest, most disrespectful staff I have ever come across at any business. You…read morego up to the desk and they look at you ask if you're crazy. They don't ask you for your name or birthday they just stand there and look at you like you're equating their time. I will never go back to that Rite Aid ever again. Ryan with the Puka shell necklace is the worst.

A-OK for a CVS, which is part of the mall property and is not a stand alone. You'll find it on the…read morenorth side, close to the Taco Bell. Inside, the usual products arranged as expected and well stocked. I was able to quickly find what I needed and ring up my purchase.

The night time pharmacist is very rude, he puts down his coworkers in front of customers and when…read moreasked to call the help desktop get a override thru the insurance he just plain out refused, even when my insurance asked him to call the help desk for a override for the prescription he refused. The medication was for my 13 yr old granddaughter so now I have to take her back to the ER to get a different medication due to when I called the ER to see if they could prescribe her a different medication they said I have to bring her back in. So now this fella with the chip on his shoulder costed me another co-pay for the ER. I will never go to this CVS again.

If you want a prescription timely dont go here. Took me 2 days to get one script filled. Was told…read morethey had 200 to fill. Also if you call about a script there's always a wait. Most of the time it's a long wait. Drive thru is almost always loaded. Do yourself a favor, go somewhere else. Walgreens sucks

The store employees were condescending and wouldn't even show me where tge tape was to buy after…read morerefusing my closed package. 0 stars

Every time I come here there's some excuse as to why I cannot pick up my meds. However this time…read morethey did have a reason, I had my "office card" instead or my "pharmacy card". Not knowing that I gave them the others and when finally realize the flaw and got the card for them the elderly woman in the back just couldn't keep her smart-ass comments to herself. Thanks for the fanatic service, sarcasm all too much intended.

Very friendly and helpful. Nice gift area where you can shop while waiting for your proscriptions…read moreto be filled.

Recently, while downtown I needed some personal care items and thanks to Yelp - checked to find…read morewhere the nearest CVS was. Coming across this locations, you would never know that it would be where it is. Right on the downtown walking mall, in a historic building, it almost surprises you when youre walking up and all of sudden- there's the CVS. At any rate, I walked in and was very impressed with the amount of items that are squeezed into this space- not just the usual drugstore items, but also foodstuffs, candies, chips, party supplies, business supplies, and the pharmacy in the rear of the building. The two issues I had were (1) the low level of customer service and (2) the pricing. The first issue is when I asked if they had a particular item - AFTER LOOKING MYSELF - the girl simply stared at me like I was a moron. Hey- sorry to bother you. I'll let you get back to pushing back your cuticles at the counter and daydreaming out the window. The second issue pertains to the prices which, even though they are a corporation - seemed really high for me in terms of other places I have been to. I don't know if rent is really high in the area, or they have to pay a hefty amount for the items - but it just felt like I was paying out of my nose for everyday items.

5 Stars for the staff.Typical horrendously overpriced food and OTC medication but that is to be…read moreexpected from any CVS. Misleading price tags with deals that must be expired. Bought 2 packs of jerky that were 2 for 7$ (normal price was an atrocious 5.99) and ended up paying 12$ for them.

They are very prejudice. So if you haven't been going there for awhile or Caucasian . Do not get…read moreyour prescription sent there . They have great smelling candles tho

I have used this Pharmacy for a few years now ONLY, ONLY because it was a mile from my house…read more During that time I have been handed wrong medication on more than one occasion. They also have a $5 minimum for credit cards. This is not reasonable during a time where prescriptions can cost hundreds a piece but, because my insurance charges me only $1 they need to suck every last drop out of you. Their hours don't suit a busy lifestyle they suit THEIR lifestyles. Another way they are not looking out for their customers. The last straw was on a Saturday ten minutes before they closed at TWO!! They were unable to process my ID through the "new" system but the big name was able too. They are open late, all around easier to deal with. Most employees are either rude or just don't care. WORST PHARMACY EVER!!!!

I'd rather not get my prescriptions than do business with CVS. I've only used them because I was…read moreforced to by my insurance company but no more. Customer service is non existent there. You can't talk to a human...only a voicemail that they claim is secure...if that's the case provide the names of each and every person with access to it.

I would give less than one star if I could. By phone, the automated system demands a birthdate…read more If you don't have an account with them, it will not put you further and will hang up on you. You can get zero information about what you need unless you're able to waste your time to show up in person. Complete garbage.

Ridiculous phone system, impossible to speak with a live person until they call back, takes 3…read moreminutes to even get through the system and leave a message. Staff is rude and not helpful at all. Will be switching asap.

CVS pharmacy has been great filling my medicines. If you expect instant refilling of your…read moremedicines then try somewhere else. All pharmacies sometimes have to restock on medicines. The pharmacy personnel have been very friendly and caring. I will continue to use CVS. Thanks!