Love this cvs store in Greencastle. Would be 5 stars but the pharmacy knocked my review down two…read morestars. Everyone working at the front of the store is super nice, always welcoming, and always asks if you need help finding anything. The back of the store where the pharmacy is though, is not so friendly. There are at least three people working there that are nice and actually acknowledge your presence when you walk up to get your prescription, however for the most part you could stand there without a line in front or behind you, and wait while you watch them fill scrips and key in entries on the computer and even make eye contact with you without saying a word. A simple "I'll be right with you" would be suffice but you don't get that. The only reason I come here for my scripts is insurance purposes. However everything unrelated to the pharmacy is amazing like I said. It's by far my favorite place to do my run in and run out "forgot detergent" or "gotta grab make up I'm out of" store. I just wouldn't recommend using their pharmacy. And the fact they don't sell cigarettes is a plus as well. At least they are getting health conscious.

-10 stars the…read morepharmacist Ethel at Greencastle CVS is the nasty women I've ever dealt with, I've been going to this location for about a year. I get my prescription filled every month right around the same day each month, I've dealt with her on multiple occasions and has been rude, disrespectful and nasty to me almost everytime I've went to fill my script ( especially if there were issues or questions about it) this month was the worse! May 22nd 2026 I had my dr send over my prescription and they asked for it to be filled today as I wa leaving out of town and needed to pick it update rather than tomorrow. This became a WHOLE ISSUE apparently, I called and asked why they were you refusing to fill my prescription and explained I needed it today ( to clarify my insurance covers my medication to be filled and picked up 2 days before the 30 day marks ) it was abnormal for me to pick my medication up on the 28th day of my months considering the type of medication it is and I have to leave my town to go there to pick up. Anyway, they returned my call over an hour later, Ethel was immediately rude to me, talking down on me when I was being polite and just trying to figure this out, she claimed my insurance needed to prove this request because it was before fill date ( in her mind ) so I called my i immediately after and spoke to the women who told me, my medication that I've been on for 6 years was approved to be picked up on day 28 every month and that Ethel didn't even try to run the medication on her end. My insurance offered to call them and speak to her. They got back to me and said " I spoke with Ethel, she said that this would be the ONLY time she would fill this medication and she would refuse todo it anymore after this" so here I am confused on why this women thinks she has ANY say about my medication. She thinks she own this pharmacy , she thinks she's a fucking doctor apparently because she is still in there thinking she can tell people when they can pick up there medication even though MY DOCTOR AND INSURANCE APPROVED IT. I will never ever use CVS for anything, myself, my family, my friends, my whole community is going to hear about this and I will make it my personal mission to have her taken out of this position because it is not okay to withhold people medication and treat them badly because you think your some sort of god. I will be speaking to corporate, and anybody else above her that can this women a reality check because she needs one! DONT NOT USE THIS CVS OR ANY CVS FOR ANY PRESCRIPTIONS OR SHOPPING!!!

My wife needed a new pharmacy after changing doctors for convenience. She made certain to have all…read morethe information readily available prior to having the prescription electronically sent, as the medication is quite a delicate one. From the beginning, she felt they were very prejudicial about it, even saying "the insurance needed preauthorization" for a medication she had been taking for over a dozen years. When she called to ask what the issue was, they ran it again and it was just fine. Today, they called to say they couldn't fill the medication because the prescriber wasn't in the immediate area and they could only fill those from the immediate area. Mind you, they've filled it several times but they just "couldn't believe it hadn't been flagged before". It's from less than 3 hours away and insurance is perfectly fine-filled perfectly on time. Then it was a "Good luck finding another pharmacy!" This has been a terrible experience for my wife, who had been so happy to have the ease of a hometown pharmacy. I would suggest you avoid this pharmacy if you aren't a local or have a medication they may not agree with (Even if they don't know why you take it or your health history). It often concerns me that pharmacists have the power to make medical decisions that should be between a patient and their physician. I understand abuse of medications happens, but utilizing common sense happens, as well.

Very friendly staff and good service. I liked when you could just punch in the refill number…read moreinstead of leaving a voicemail, so please bring that back

Every time I come here there's some excuse as to why I cannot pick up my meds. However this time…read morethey did have a reason, I had my "office card" instead or my "pharmacy card". Not knowing that I gave them the others and when finally realize the flaw and got the card for them the elderly woman in the back just couldn't keep her smart-ass comments to herself. Thanks for the fanatic service, sarcasm all too much intended.

Very friendly and helpful. Nice gift area where you can shop while waiting for your proscriptions…read moreto be filled.

Easy and tidy, this CVS was laid out tidily and the store was exactly as it's supposed to be. I was…read morequickly able to find what I needed, get it to the register (no wait!) and be on my way. Parking lot is a bit of a hassle but that's not their fault.

Terrible customer service; can't even talk to a human being....on hold 30 minutes and can't get a…read moreresponse!!! WTF! Much needed refill held up by their non approved assumption then have to wait 24 hours!

I was pleasantly surprised by the high level of customer service I experienced at the CVS pharmacy…read morein Waynesboro. In the past, I received horrible service at other CVS locations. I only returned because CVS prices for my prescriptions are much less expensive than other pharmacies and they're open 7 days a week. To contact the pharmacy, I had to leave a voicemail, which was concerning. I assumed that the pharmacy must be understaffed and overrun with customers. But I received a call-back promptly, and the staff member was very pleasant and helpful. On occasions when I went inside to pick up my prescriptions, the lines moved quickly. I was really touched by how several pharmacy staff members interacted with patients who clearly had emotional and physical challenges. The staff were incredibly kind, respectful and sincere, going above and beyond to treat each person with respect and dignity. Based on my positive customer experience, I plan to transfer all my prescriptions to this CVS.

Worst customer service experience. After not being able to…read morefind my account or my home CVS (claimed there was no store there because he couldn't find it on his system), the manager told me he would call my usual CVS to get a prescription transferred. I waited for 45 minutes for a call back. Finally I called to see what the update was; the manager said he was put on hold for 20 minutes, before essentially giving up because "the store hours aren't posted", (the store hours are posted) When I called my home CVS, I was told "The pharmacy is closed" and the operator hung up, so that made me question if the manager ever called my home CVS in the first place. When I asked why I didn't get a call back, the manager blamed me saying "you never gave a number" which coming from someone who has worked in telemarketing; If you need a callback number you ask. Usually the phone number of the caller comes up onscreen when on call, and you can go into call history if you didn't write it down. In the long run, don't waste your time dealing with this pharmacy, go down the road to the Walmart Pharmacy for better luck

Friendly staff, great selection of items and had a great experience for my first time in a Weis…read more Definitely will stop again on my next trip through

Staff was very nice and they always had my prescriptions in stock. Unfortunately they don't have…read moreany programs that offer discounts and I noticed I was paying 300 for a medicine that I didn't know I could get for 45 at Walgreens. Walgreens was also open longer hours.

I can't say enough good things about this pharmacy. After having a difficult time finding a…read morepharmacy that would assist my wife, they were very accommodating and thoughtful, along with being respectful. They were prompt in responding to any questions and concerns and easy to communicate with. I highly recommend them for any of your pharmacy needs.

Today I needed to get cold medication. And when I asked if they had it. The young guy gave me a…read morelook and said we don't carry that here. They do carry the product. So I asked for something else and that same guy pulled the cashier back and whispered something. The cashier came back and asked what I needed. I told her. She gave a quick glance at the shelf behind her and said sorry we are out of everything. If you are going to talk about your customers, make sure they can't see you looking at them while you are whispering. Very unprofessional. They make it seem like a crime that you need a certain cold medication. I do not recommend coming here. Very rude.

I tried to pick up a prescription on a Sunday. Pharmacy closed. OK so I called today because they…read morewere going to put it back on the shelf if I didn't pick it up today. I asked the woman if they could hold it - I'm working but will be there tomorrow to pick it up. Nope. It goes back and I have to call tomorrow to get it back out for pick up. OK so I'll pick it up by 7 today then before you close - hope it goes back on the shelf by 4 or 5. Done with this pharmacy. From now on all my prescriptions go to Giant or CVS.

The Pharmacy has the rudest, most disrespectful staff I have ever come across at any business. You…read morego up to the desk and they look at you ask if you're crazy. They don't ask you for your name or birthday they just stand there and look at you like you're equating their time. I will never go back to that Rite Aid ever again. Ryan with the Puka shell necklace is the worst.

My friend and I walked into CVS just to look around and I was looking in the jewelry section when I…read morenoticed a worker was standing behind me just watching me. She asked me if I needed help and I said no .I walked away and didn't think anything of it and met up with my friend her and I both walked back over to the jewelry section, and I was looking at my nose piercing in the mirror and the employee came up to me, accused me of stealing the nose piercing that was in my nose. The piercing in my nose was obviously mine because I walked in with it in.All I was doing, was looking at the nose piercings that they had in the store. This is not the first time that I've walked into that CVS and have been followed around by the same employee. very uncomfortable experience I do not like being followed around when I'm just trying to shop.

I am visiting the Omni Hotel in Bedford. My Doctor called in a prescription for me. Unfortunately…read moreCVS didn't take my insurance. The tech at the pharmacy was extremely helpful. She sent my prescription to a competitor to be filled and covered by my insurance. Now that was CUSTOMER SERVICE!!

Except for one outstanding employee, this place is a mess. A chain known as a pharmacy has their…read morepharmacy dept. closed every weekend. Advertised OTC items are seldom available. I live in a rural part of WV and have no choice.

One star for the 2 people who work here and know what they are doing-- dark haired guy and Hailey…read more This is the worst pharmacy I've experienced in my 50 years on this earth. There are 20 people in line--literally 20--waiting. Likely because they are closed on the weekends (really) because pharmacists are unavailable...probably because they don't want to work here. I used to receive texts when they were closed and opened again, but like a Taylor Swift presale they crashed the system because it happened so frequently. Every time I come here I have a problem. And the same problem has a different answer depending on who the cashier is. I'm sick of the convoluted explanations about why the last tech messed it up (no one cares, we just want our prescriptions and don't want to obtain a doctorate to figure out why you can't make that happen). My meds are never in...they have to order them Every. Single. Time. My auto prescriptions never work. All around horrible. Go literally anywhere else. Drive to Hagerstown. Use instacart if you can't drive there. Or just die. I love Reed's but they don't work with my insurance now. I'm going to try an online delivery service. Fingers crossed that I'm not dead before I get that chance.