I was pleasantly surprised by the high level of customer service I experienced at the CVS pharmacy in Waynesboro. In the past, I received horrible service at other CVS locations. I only returned because CVS prices for my prescriptions are much less expensive than other pharmacies and they're open 7 days a week. To contact the pharmacy, I had to leave a voicemail, which was concerning. I assumed that the pharmacy must be understaffed and overrun with customers. But I received a call-back promptly, and the staff member was very pleasant and helpful. On occasions when I went inside to pick up my prescriptions, the lines moved quickly. I was really touched by how several pharmacy staff members interacted with patients who clearly had emotional and physical challenges. The staff were incredibly kind, respectful and sincere, going above and beyond to treat each person with respect and dignity. Based on my positive customer experience, I plan to transfer all my prescriptions to this CVS. read more

Worst customer service experience. After not being able to find my account or my home CVS (claimed there was no store there because he couldn't find it on his system), the manager told me he would call my usual CVS to get a prescription transferred. I waited for 45 minutes for a call back. Finally I called to see what the update was; the manager said he was put on hold for 20 minutes, before essentially giving up because "the store hours aren't posted", (the store hours are posted) When I called my home CVS, I was told "The pharmacy is closed" and the operator hung up, so that made me question if the manager ever called my home CVS in the first place. When I asked why I didn't get a call back, the manager blamed me saying "you never gave a number" which coming from someone who has worked in telemarketing; If you need a callback number you ask. Usually the phone number of the caller comes up onscreen when on call, and you can go into call history if you didn't write it down. In the long run, don't waste your time dealing with this pharmacy, go down the road to the Walmart Pharmacy for better luck read more

An Rx was sent to CVS on or about June 5th, 2022. 2 weeks later not filled. I was sent a message to call my MD, they needed clarification. I did call my MD. They attempted to call 9 times as marked on my file, each time. Never a call back. I finally went to the CVS, drive thru. I was told my Insurance did not cover the drug, Viscepa, generic and the Rx would be $1000.00, but they could go thru Good RX and it would be $190.00. I said yes, fill the RX. It would be an hour wait. I came home, called my Insurance CO. No attempt from CVS to get Rx filled thru Optum Rx. And they told me the RX would be 20.00 for a 90 day supply and 30.00 thru CVS for a 90 day supply. Meantime my son had gone back to CVS, got the RX, paid $190.99 and I reached him by phone and told him to take it back, which he did and left the RX. I have made numerous attempts to talk with the Pharmacy, being assured they would return my call. After 3 months, i still have not spoken to the Pharmacy nor have I received a call from the store. If I were not 90 years old I would stand outside the store and picket. Worse experience of my 90 years from a Supposedly Qualified Phcy. read more

UPDATE: This pharmacy was scheduled to provide COVID-19 vaccinations to Quincy Village residents, a senior living community. CVS pharmacy personnel didn't show on the day of the vaccination clinic nor did they call. When the QV director finally got in touch with someone from the pharmacy, she was told the personnel "got COVID." QV residents are locked into a contract so now they are not getting vaccinations in accordance with their priority scheduling. My father changed to this pharmacy when he recently moved to the area. Except for one of many visits, he encountered the following: the staff said meds would be ready and then he waited up to 45 minutes for them to tell him they were still not ready, the staff is too busy to answer the phone, the staff is flippant and patronizing, and the dosage was wrong on one of his prescriptions. Thankfully, he noticed the difference on the bottle and called the doctor. My father is elderly and cannot stand for long periods of time. Spending more time in a pharmacy environment during a pandemic is obviously problematic as well. If you have any other options, I strongly recommend going to another pharmacy or CVS branch. read more

Horrible customer service. Never have prescriptions filled in a timely manner. Will be looking for another pharmacy.

I have waited three weeks for a prescription to be filled. When I called to find out what the hold up was, I was told the MD's office hadn't written it correctly. Clarification of this showed the pharmacy wasn't reading the order correctly. When I called to inquire as to when my RX would be ready, I was hung up on by the pharmacy staff. read more

Overall, this pharmacy is awful, it is despicable, and most often you are going to wait ridiculous amounts of time for your prescriptions. What motivated me to write this review, however is completely different from the pharmacy in general. I would just like to give credit where credit is due: when going in today at 4:45pm to p/u a prescription that was supposed to be ready at 3:00 PM - I was immediately told that the pharmacy was extremely backed up and it wasn't ready. This individual told me they were going to expedite the prescription, and that it should be ready shortly. As there was quite a few number of cars behind me, I decided to simply get back in line, then once I got to the drive-through window again I was told the same thing. Again. So, back in line I go.... however this time when I get to the window.... I see a different employee working the window. Her name was Jordan, she smiled nicely, and said that there was a prescription, but it wasn't ready just yet... But that she could go and count them out real quick and have it ready in no time. Literally 30 seconds later she comes back to the window with the prescription. Jordan - I want you to know that what you did today was noticed, and I hope your colleagues strive to be like you... I called and spoke with Maggie - hopefully you'll get a raise. Who knows. read more

CVS Pharmacy - Drugstores Near Me - Waynesboro, Pennsylvania

Waiting in line at the drop off for 15 minutes. 5 of those minutes standing right at the counter as a tech stands behind it inches from my friend and I, not even an acknowledgement. I'm a fellow pharm tech and this place is just unacceptable. The customer service is more than lacking. read more

The CVS is now on main street. I have been going to CVS for years, but have actually switched pharmacies after my experience here. They never have my order ready, even when I call it in. The pharmacy techs always give different information and never know what's going on. They only care about money, and how you will pay for your prescriptions. They will not fill anything until you have proof of insurance. Once, they actually let me walk out of the store with the wrong medication on a holiday weekend. I am a diabetic, so insulin is my lifeline. When I came back in for it, they informed me they were out of my insulin and I would need to go somewhere else. Shouldn't they have called me or let me know? I've been to other CVS pharmacies that are great. Don't use this one, though, if you need medication to live. read more

I thought for longest time that Walmart was the cheapest place to get meds filled, however after one to many of them running out of my families meds I tried CVS. There prices where lower and I now get text alerts when meds are ready for pick up. This place has also set it up that all of are meds are ready on the same date every month.the drive up pick up and drop off service is very nice as well. read more

CVS is by far the worst drug store when trying to get a rx filled. A prescription that I get filled on a monthly basis took 1/2 to get filled. Even though I pick it up pretty much on the same day every month. They are ridiculous. I do NOT recommend going there ever read more

This pharmacy is horrible. I have had to wait over a week multiple times for medications I take every day, which means going without important medication for over a week. The employees are also very rude. Do not go to this pharmacy! It is a disgrace! read more

Quite possibly the worst CVS in the tri state area. Always have an issue with getting prescription on time. Even when it's supposed to have been ready. read more

Pharmacy is slow, inaccurate and irresponsible. I've had my doctor send an Rx twice and they still said they didn't have it. I work in a doctor's office and our patients are always calling and saying CVS doesn't have their RX. I call over there and tell them to check the fax. Most of the time it is there. Sometimes, I think they just delete them. You'd think as slow as they are, they wouldn't mess up a Rx, but believe me, they do. I've had instances where they didn't even check for drug interactions. I have switched my business to Savage!!!!! read more

Mother in law has been very ill and MANY medications. She has been hospitalized in Washington DC. Over a 2 hour drive. 3 occasions prescriptions have been called in and still not ready for over 2 hours after we arrived back in town. Then we were told they couldn't fill some of them, had them resent to the cvs in Hagerstown who promptly filled them and couldn't tell us any reason that Waynesboro couldn't do it. Just an extra hour round trip of driving. They ALWAYS have a line and I think lack of staff may be the issue read more