I went into the store to pick up my photo order. I told the associate that was helping me that I…read morewasn't sure if my order was under my "new last name or old last name" as I have recently changed my last name and was unsure if I had updated my account. I provided the cashier both last names and she was was able to locate my order. The cashier was nice and friendly. NOW TO THE ISSUE - there were two associates stocking the seasonal aisle and they overheard my conversation and loudly started making fun of me and the fact that I said "new last name and old last name". People change their names, it's not a big deal. It was very immature and unprofessional. I doubt I will be returning to this location any time soon because the whole situation really didn't sit well with me. Making fun of a paying customer is a bad look for the employees and ultimately reflects poorly on the business.

I went in to pick up my prescription. it was called in at 10 am. I made it to the store after 12. I…read morechecked in they said it's to soon to pick up that medication. I said I'm not here for that. Tthe pharmacy tech comes down and asks and she says the same thing. so I said the same thing. I said I was there to pick up a medication that was sent over 2 hours ago. she said oh you have another half an hour. I said what because I could barely stand up in there. she said oh you didn't like that time then I will bump you back and you can wait longer. I was so appalled. I said is this how you treat patients who are sick that need their medication.!The pharmacist said to the girl who would not tell me her name to not engage with me. I never did get my medication. The tech with red hair glasses not nice and Muhammad failed .

The young lady at the drop-off desk was courteous and professional when taking my information. I…read moreshared with her that several other pharmacies in town had difficulty getting the prescription charged correctly because of my situation where I have coverage both under Medicare D and also Blue Cross and Blue Shield. She assured me that would not be an issue for her, and it wasn't. The employee at the pick-up desk was also very professional and and I couldn't be happier with my experience filling my prescriptions at this location, which will now be my pharmacy of choice in the Hagerstown, MD area.

These are hard times for pharmacies, no doubt. So, we have been trying to help the pharmacists at…read moreCVS #3166 at 1731 Dual Highway, Hagerstown learn to write correctly a particular prescription. For three months in a row they have written it wrong, by miscalculating the earliest refill date at +75 days, rather than the correct 30 days! We explained to them twice how to do it right and they fixed it, so there is no doubt of their mistakes. They miscalculated the same way a third time. On or about 9/22/2020 we contacted the CVS "feedback" number, 800-746-7287 and B---- said that someone from the district "leadership team" would contact us. As of this morning, 10/8/2020, nobody had contacted us. Today, at CVS #3166, they haven't answered their phone, 301-791-2852 in ten minutes. We called the feedback # again, today, 10/8/2020 circa 2:10 PM. C----- said he would contact district leadership. "J------" called us at 3:45, when we were in a PT session. We called back at 4:40 and left a message. According to *69, "J------" called again at 5:12 PM. I returned her call, immediately. No response. This is a message to her. Telephone tag! Must I sent certified mail to the corporate chair?

Pros: there always seems to be something for me to purchase when I'm looking for a product. The…read morestore is new, well lit and easy on the eyes; pleasant shopping area with courteous enough employees. Cons: I don't recommend their photograph printing service. The paper that they use is thin and--thus far, their printer has malfunctioned every time I've requested service! The first time, I waited 40 minutes for them to sort out the problem and they were unable to print my cards without ink smears. The second time, I waited around 20 minutes and finally got the product I was waiting for. The third time, I left without my prints. I try to be understanding when there is a problem, however, my visits were weeks apart and still the employees had not accommodated for what is clearly a consistent problem. Prices are little high in the store, but if you need something that day it'll do.

My wife recently had back surgery. Natural she was prescribed pain medication. First they said it…read morewas the law that couldn't fill because outstate Valid drivers license. Went home and got valid Passport and return. Next excuses was had to verify with Doctors office No problem . however that would take one or two days. So I drove back to doctors office and explained to nurse at doctors office what was going on. They also told me this happens all the time at this location. Long story a little shorter they wouldn't fill it. really. If they had any issues they should have just said that from the beginning. No they run me and my wife around while she should be resting in bed. They had our history from NC when we lived there. We have used Walgreens for years. We will not be usingWalgreens again.

Worst pharmacy in the United States. I have an auto immune disease and a special needs child so I…read moreunfortunately deal with a lot of medications and pharmacists. For the past 3 years this is what I've had to deal with EVERY SINGLE TIME: -The 2 heavy set African American female cashiers don't care about any of the customers or their job- and have no problem telling you the customer or their boss which has been an elderly Indian gentleman or an elderly Asian woman that. -Dr will call in a prescription to be filled and they say they 'never received it' which turns into an all day affair of my doctors office having to call the pharmacy repeatedly and threaten them to fill it -They send an auto generated message saying your prescription is ready, but it's usually not because 'the truck hasn't delivered it yet and we don't know when it will arrive try again in 3 days' or 'we're busy sorry maybe tomorrow' -After being treated so rudely by staff my wife refused to deal with them anymore. Last visit she made her phone died having to complain to the doctor about their unprofessionalism. The pharmacy refused to let her use the phone to sort it out. A gentleman behind her let my wife use her phone and yelled at them on her behalf. -The pharmacist/ manager either doesn't care about all these problems or they are just completely incompetent. -The list could keep going but it's not worth my time. I've already been stripped of a month or more of my life dealing with this place. Following the advice of Walgreens corporate office/ my Dr/ my sons Dr/ my wife's Dr/ the Better Business bureau/ other Pharmacists in town/ and every other customer at Walgreens on Dual Highway I have met along this slow death march of something so simple as picking up a prescription- we will never set foot in this godforsaken train wreck that seems to be an experiment in how to ruin people's lives while denying them the medicine they pay for and need!

Had a time to pick up my prescription wasn't ready for 2 days call pharmacy and wait on hold for…read more30 mins plus for someone to pick up and hang up on you worst pharmacy ive ever delt with

Don't bother and if you are using them hurry and leave. I tried this pharmacy for a year. They…read morenever kept my meds in stock so I had to constantly call a week before I needed it. After a major surgery the pharmacist decided he knew better than my surgeon what was good for me. Then refused to transfer my meds to a new pharmacy. Eventually they will mess up badly . Find someplace else.