Mike Drumheller was awesome. Showed up right on time, worked fast, and clearly knew exactly what he…read morewas doing. He answered all my questions and had everything up and running in no time. Professional, knowledgeable, and just a great guy overall. 5 stars, well deserved!

Kyle was very professional and even waited a while for me to get home and get the work done. He…read moreunderstood that I was in the process of moving and the service was fast.

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Only two people working on a Saturday is insane. ive been here for an hour and I've moved up 3…read morespots in the line of 20+. go to literally any other spectrum store.

We were under the impression that AT&T would be better then our Spectrum and Verizon Hotspot. By…read morefar the absolute worst fiber Internet I have ever had. They just ran lines in our neighborhood and convinced me to leave Verizon which wasn't perfect but it got the job done. After having service installed for about a week, our AT&T drops out completely at about 3pm to midnight everyday to less the 96mbps. I have called, texted, emailed with zero response and the online support is a joke and reads from script. Service request is a joke and the value for my money I should have stayed where I was with Verizon. If I could I would give them o stars. Thanks for nothing AT&T!

We changed to AT&T as soon as they came into our neighborhood as we were just satisfied with…read moreSpectrum. Two minutes later, our lawn crew accidentally cut the wire which was not properly buried by the AT&T crew. Due to lack of repair techs, they put our reconnection out six days from the day That the accident and cut off. This is unacceptable as both my husband and I work out of our home and use the Internet on a daily basis. Unfortunately, I have returned to Spectrum, they were able to reconnect me the next day. I fussed at AT&T as we are long longtime customers of cellular, and they said they just do not have the repair staff currently. They have overbuilt too quickly and do not have the infrastructure to support their new customers. The coverage was spotty and at times that the Internet was very slow. We will consider changing back to them at a later date once they have the proper infrastructure in place. It is good to have options which we did not have before.

The workers here are fantastic, especially the manager and the female workers. I didnt really get…read moreto speak with the males that worked there besides on that was really nice. They all try to help you with choosing the best option money wise.

hi my name is amilcar, me and my wife both 2, 17 cell phones the sale rep , antonio and matheus…read morethey help us very well. fantastic job guys. thanks for you help.

UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this…read more Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing?

The gentleman who worked behind the counter was awesome! He helped me get my new phone and was…read morepersonable. However, there was an issue with their check in system and the front check in receptionist refused to honor my time slot. However, when the next appointment came in and had the same issue she ensured that person was seen on time as she "noticed a trend with the system not working." No apology or ownership taken for how she treated my situation. As the face of the store, she needs some help in problem solving & classes in customer service. :)

I just want to express how professional, knowledgeable and fast this IT team is…read more I have worked with so many different companies that have IT techs that have no idea what they're doing. This is NOT the case for Bayshore Interactive team. They care about their clients and quickly resolve ANY issue from email, software or infrastructure issues. Thanks so much for being my GO TO IT team!!!!!!

Tommy and the team at Bayshore interactive were very helpful in providing IT consulting services…read morefor our fast growing company. We had some challenges figuring out an IT roadmap that was going to give us the best ROI very quickly. They assisted us in figuring out how to integrate our current ERP system with a more secure and robust internet infrastructure. I highly recommend Tommy and Bayshore Interactive if you want a professional and highly efficient IT partner.

We are forced by our apartment to use and pay too much for Gigstreem's horrible service. You lose…read moreservice all the time. There is one problem after another. Their customer service is out of country and is not easy to understand. The repairs take forever. This week we have been without service more than we have had it. If you are apartment hunting make sure they do not force you to use this pathetic service. If they do require it, it's not worth it and look for another apartment.

The absolute worst ISP. I'm forced to use them through my complex unfortunately. I work from home…read moreand constantly get disconnected from meetings & now my WiFi hasn't been down for days and no one can figure out why. Annoying to say the least.

5 Stars plus! I have been a satisfied Spectrum customer for years. They just try to keep getting…read morebetter and better with service. It's worth the cost. My experience at the Spectrum Millenia store Orlando yesterday was beyond any customer service I have received at any type of business. Michelle, store manager was kind, patient, and listened to my concerns. Helped me through my problems. Went beyond her duties. Christopher is an employee that any business would love to have on their team. What an incredible man. He greeted me at the door and was quick to work me through my issues. When it was beyond his authority, he quickly found Michelle and they got it done. Spectrum, treat these two with great respect and know that they are the future to the success of Spectrum.

My family and I have been Spectrum customers for YEARS. After leaving AT&T many moons ago, we…read morethought Spectrum would be a GREATER fit for us - not only in terms of price but also, in terms of customer service, ACTUAL service and just all the little things you expect with a provider of this caliber. And for years, they were. They would work with us when our router went bad / out. They would send out technicians fairly quickly to address any modem or whatever issues would arise with our service. The customer service was usually quite good with the exception of some technicians being a bit standoff-ish from time to time. But alas, we give grace to service providers as their job can get difficult dealing with customers of all strokes day to day. Nonetheless, we were happy MOST of the time with our experiences with this provider. Sadly, all this shifted within the last 6 to 7 years or so. With the onset of 5G and now the rise of AI and data centers, it SEEMS, the quality of service has gone down explicitly. Now, I am no technician and can't say how the overall electrical grid is being affected by everything and the sheer loads of all things that require power. However, the coincidence between all mentioned (i.e. introduction of new 5G towers and now introduction of data centers scattered about central Florida) SEEMS UNCANNY. Maybe it's my tin foil hat buzzing but it's hard to disregard that within the last 6 or so years, our service with Spectrum as a whole went from good to pure TERRIBLE. And in the last year alone, our service is damn near not useable because our internet goes EVERY SINGLE DAY for HOURS at a time or even the entire day! It has gotten to the point, where a tech has come out to replace our equipment almost MONTHLY. It is very infuriating. Working remotely from home has become IMPOSSIBLE most days which is resulting in us not being able to work remotely unless we use our personal cellular hotspots. On top of that, when they do send a tech to replace our equipment, it gets replaced with refurbished equipment and NOT new equipment. There was one instance, a tech replaced our prior equipment with equipment that was FILTHY. We were flabbergasted that no issue was taken when the point was raised that the equipment replacement was DIRTY! I just don't even understand WHAT IS HAPPENING at Spectrum! This is simply NOT ACCEPTABLE and as I type this, our service is STILL OUT and has been out since LAST NIGHT! I hate to say this, but Spectrum will eventually force our hands. We will eventually need to look for a different provider because what is the purpose of paying for Internet service we cannot use!?! NOTE: I'll be posting this review for all the Spectrum offices as I don't know which office they send their techs from and where they route us to since we get called from a different number each time when our internet goes out and we have to reach out to their office(s). ADDITIONAL NOTE: This office is the closet office to our residence.

I happen to stop for dinner near by and had no plans on visiting this store. I am so glad I did…read more It's a stand alone location on the same plaza Target is located. I originally called the Verizon's customer service number with my questions but they were not too clear with their answers. I was greeted by David right away. Gave him my contact information and walked to a sitting area. David went above and beyond with a lot of patience answering all my silly questions. He explained all the scenarios and possibilities, helping me to make the best decision. Verizon needs more David's in their stores. He was joined by Adam who was also very helpful and polite. I didn't make a decision on a phone but I left with a different home product to try. I will be back for the phone now that I have the best information to compare. I hope to have another David customer service experience when I return.

The store manager working on 3/9/26 was unapologetically apathetic and seemed completely…read moreunconcerned about the customer experience. I arrived at the Millenia location a little more than an hour before closing. When I walked in, the store was nearly empty--about five customers and five Verizon employees. With an equal number of employees to customers, I expected a timely and efficient experience. That was not the case. After putting my name on the waiting list, I waited while three employees stood together having a long, casual conversation and completely ignoring customers who were waiting. After more than fifteen minutes, I politely asked the manager if someone could assist me. I was told that because the store was closing in less than an hour, everyone was "too busy." That explanation made no sense considering I had just watched multiple employees casually chatting instead of helping customers. Now everyone understands being a frustrated customer in a busy store with overwhelmed employees. What's much harder to understand is standing in a nearly empty store, waiting patiently, while employees talk among themselves and ignore customers. To make matters worse, the manager didn't appear the least bit concerned when telling me no one could help. She even suggested that I call customer service instead--even though I was already standing in the store waiting for assistance. In the end, I waited over an hour for help (which can easily be verified on the in-store cameras), despite there being available employees. There was no sense of urgency, no apology, and no effort to improve the situation. Is this how they treat all their customers? Extremely poor customer service and a very disappointing experience.