Just had the most insane experience with Xfinity. My fiancé and I have been loyal customers for 5…read moreyears. A couple of days ago, after having a balance of $0, because everything is paid off, every month, on time, no matter what, we woke up to a charge of $682. How. How in the world does that even happen? He spent 4+ hours on the phone with multiple managers, employees, and supervisors, and NO ONE had a clear answer or reasonable explanation why this balance appeared. We were hung up on several times, one call while speaking to a manager, which is very unprofessional. Now they're trying to claim that the issue was with the bank, that the payment was late or never went through which is also wrong because the payment was pulled SUCCESSFULLY, every time we paid and we have proof documenting this. The lack of responsibility, accountability, and failure to provide rational or reasonable explanations regarding this incredibly high charge is negligent and unacceptable. We have proof that we have paid, on time, every single month. Now Xfinity is giving us the run around because no one can figure out why this random $682 charge is on our account when on January 22 (today is February 4) the balance was fully paid off and showed a $0 balance due on the billing statement. DO NOT GET SERVICES FROM THIS COMPANY. No one knows what's going on and it's clear a lot of work is out sourced and those people don't know what's going on either. So incredibly frustrating and disappointing. We were paying $145 a month for 2GBPS with Xfinity and now we're moving to Google fiber and paying $100 a month for 3GBPS. -- this isn't a review based solely on this location but our experience as a whole with Xfinity.

wifi has been absolutely terrible the last few MONTHS. I've lost $100's of work so far because this…read morecompany is not giving me what I've paid for.

Great service answered all my questions but I was really impressed with the installation team at…read morehow quickly and effective my new Directv system was installed without any hiccups.

From the owner: Cable-N-More has been serving the Nashville area sInce 2006. We have two locations, one in…read moreHermitage and the other in Mt Juliet. As your local DIRECTV Authorized Dealer, we can offer you quick service and the best program packages for all of your TV, phone and internet needs. Buy local, stay local. This business is veteran-owned.

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a…read morepromotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me. They would not take the time to investigate why these unexpected charges appeared and instead talked down to me, trying to confuse me and wear me down until I gave up and left. The manager, Quay, was especially dismissive. Rather than fixing the problem, he tried to convince me that the incorrect charges were valid, even though they were clearly the result of their mistake. It is clear to me that they misrepresented promotions to earn my business and later did everything they could to avoid taking responsibility. Ironically, when I called Verizon's customer service line, the issue was resolved in five minutes, something the store could have easily done if they actually cared. If you value honesty and good customer service, avoid this location at all costs.

I had a great experience buying a new iPhone thanks to Gillian, she was able to get me an upgraded…read morephone while paying less than I currently do! Very kind and helpful

Dre and Emma are the ONLY REASONS ATT GETS AT LEAST 1 STAR…read more AT&T will never be the Bell South or the South Central Bell before bought by a billion dollar profit company of which Corporate doesn't give one___about its customers proven by the fact that there is NO WAY TO CONTACT ANYONE IN THEIR IVORY BAT MAN STUPID TOWERS! But, today, a Fiber brilliant technician, named Dre, saved this illusive company a 5 decade customer! Not his bosses , cause I never received the 1 phone call I urged Dre, to ask for in a text to him or her or them. Now, let me interject that my experience is NOTHING as my home didn't burn to the ground in a fire, or flood, or obliterated by heavy rain and wind. So being upset over ATT IS nothing. However, four the last 4yrs, I have been harassed with threats of suspension and actually suspending me with no warning because I didn't want to change to fiber. A 50+yr customer, and the last actual suspension was eve of our big snowstorm, no warning, leaving me with no internet or landline. Thank God I have never let them upsell me for TV and cell; otherwise, I'd be out bigger time. So Jan 9. I made an appointment, dreading it cause firstly most reviews are about techs NOT SHOWING UP with NO CALL FROM ATT TO let those poor people know. Also worried about possibly having to dig to bury cables and install junction boxes etc. And though the agents via phone or chat are extraordinary as they are sweet, pleasant,& sympathetic, they have been either misinformed or given disinformation cause no 2 ever give same answer. And we have enough of that from our new administration FGS! So, there was no way TO KNOW if need trenches or what. When Dre arrived, from moment stepped out of truck, my stomach began to settle. And he instantly could see no digging needed as there was already a thingy on one of our utility poles and he could give me a line to my house. Not the "Air" method, but i think "Aerial."Whew! Then he began the install, a little drilling, a little line threading, hole right next to where my copper was in kitchen, perfect. And about 3hrs later he goes to make the connection with the alleged terminal on my street, (but to make another 3 or 4 hrs later shorter storywise) and couldn't and went to another not far from my street, and then another, come to discover THERE IS NO FIBER AVAILABILITY IN MY AREA! ALL THIS TIME OF ATT TARGETING ME, AS THEIR GUINEA PIG "INVOLUNTARY CUSTOMER " (REAL THING) NO FIBER! But DRE was not going to leave me high and dry, with no internet or landlines and he went through their tedious process of trying to get answers so he could PUT BACK MY COPPER INSTALL. THANK GOD , DRE decided against cutting down copper outside wire before install. Then he was told to tell me that I had to call sales, CALL, and tell them to revert me back to copper. Swear, y'all know how it is. 25 minutes till got agent and SHE, EMMA, IS SECOND REASON I DIDN'T QUIT ATT. I was so angry, and she was so perfect, sweet, sympathetic, fast, and Dre was still working and the 3 of us were actually laughing. Emma and Dre are angels! Almost 8hrs Dre with me, AND NOT 1 SECOND OF IMPATIENCE, HUFFYNESS, NASTINESS to me or toward ATT as they let us both down. HE was even keeled, calm, comforting, pragmatic, resolute! I love him! So, ATT, IF y'all aren't too busy getting rid of your DEI programs as commanded by FELON 47, ACTUALLY, in person, call Dre and Emma and tell them. "THANK YOU and that you appreciate them." Perhaps, a very big raise, too.

They just lie to your face and tell you one price, and then jack it up on your bill. I was quoted…read more80 for internet - its 85 on my bill. will be going back to comcast - at least I know they are not lying to me.

Great business, we have used them for quite some time now and they also deliver on what they…read morepromise.

From the owner: Nashville Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout Tennessee.(Sorry No Residential.) Our telecommunications and wiring services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available Nashville Network Cabling and Fiber Optic is proud to offer voice & data network cabling and telecommunications services to Memphis, Knoxville, Chattanooga, Murfreesboro, Lebenon, Franklin, Hendersonville, Brentwood, Franklin, Clarksville, and surrounding cities throughout Tennessee(TN).

Antwon was awesome and so helpful!!! He was patient and…read morecalm and attentive to my change over!

Tmobile Tmobile…read more Tmobile yall have been pretty darn good but I am going to switch next month.

Terrible customer service. Xfinity does not remove items from your bill, but will "try" to…read morereimburse you afterwards. Garbage company. Garbage practices. Garbage employees. Garbage.

I am sick and tired of Comcast/xfinity. Went to the store on Franklin Rd to upgrade my primary…read morecable box. Was not able to pair the remote that they gave me. Spent many hours on the phone trying to fix the issue. They finally said that they would schedule a technician to come out. They then changed the appointment. I called to complain and they said that a technician would be here between 5and 7pm. Big surprise, they were a no show. Seriously considering cancelling service. Any recommendations ?

I wish they had a service call center in America, for two days I was on the phone with them. Gave…read morethem a part number and everything and he couldn't understand what I needed, sent the wrong part, called again and the same thing. You ask to speak to an American and the get dodgy.

if it's cloudy out and the service is out , when it's sunny again it will still be out for days or…read moreeven weeks they then try to talk you into a $99 service call. i refuse. then it magically cones back on eventually