Definitely irritated by the latest news that Clear will be ceasing operations as of November 6th. In some ways, I'm actually glad for it, because the service has been irritatingly slow (especially within the last month), and the technical help is less than stellar. However, what's even worse is the fact that with the exit of Clear as an Internet provider, Baltimore City residents now only have .... Verizon and Comcast to choose from. That's it. Two monopolies. Whoop-dee-do, I'm so excited. Not. I seriously wish that Google had picked Baltimore as a startup city for their fiber optic network, but eh. It is what it is. I, too, have been with Clear from the very beginning (since the "xohm.com" days) and up until now, I've been satisfied with it only because I didn't have to put up with Verizon or Comcast's crap. No more, I guess. Bummer. If we in Baltimore City want fiber optic capabilities (and we should, damn it - this is SUPPOSED to be a major metropolitan area), I would encourage everyone to visit the Baltimore Broadband Coalition - it's a grassroots effort to get fiber optic lines into this city, and it's well worth your while. Visit them here at http://crowdfiber.com/campaigns/baltimore-broadband-coalition. Buhbyes, Clear. You served me well, but I can't say I'm happy with the decision to cease service. read more

Clear- I'm sorry for the bad reviews from other subscribers Everyone- Clear wireless has been my saving grace (Clear... don't make me a liar). I went through the Sprint mobile broadband experience and was hosed by Sprint (Sprint... I'm saving my fire for your review... here's a spoiler... YOU SUCK). Clear has been professional, has lived up to my expectations, no contract, is very affordable, and is fast. Check the coverage areas before you sign up, so you know what to expect. The modem is ugly (but who cares), and I have to put it in the window to get a 3-light signal at night. When on 2 lights it is still fine for streaming Netflix or Hulu Plus. I think for the price, the no-contract, and by checking your coverage maps... you can make the right decision. Clear has been good to me so far, and I hope you have the same experience. read more

BEWARE: CLEAR reps are deceiving and not at all knowledgeable about the service...or they are liars. OK Clear DOES NOT offer affordable wireless service...for $55 (includes $45 4G + $10 leasing fees, taxes) They give you a modem but your computers have to be within 4 ft the modem it or INTERNET WILL NOT WORK....Call them, they will tell you this themselves...Basically, there are no wires, but you are still restrained,. Don't call yourself a wireless company when you're a hot spot (literally, your coverage is just in a spot) company. Duhh, I can buy a damn wire longer than 4 ft and have more mobility! Why would anyone pay for that when a with a couple dollars more you can get Verizon FIOS and not be forced to huddle in a corner with a damn modem?! Get the hell out of here CLEAR!!! read more

I actually rather liked Clear, up until Sprint, which owned it the whole time (sorry, David H), took on a more prominent role in its operation. I was one of their first customers, back when they still had the unwieldy name of Xohm. How early an adopter was I? My email address was Claude@Xohm.com. How often do you just get your own first name as your email address? This is when it was still pretty much a pilot program operating in Baltimore and Portland, Oregon. Unfortunately, however, Sprint stopped supporting the equipment, and as of today they've announced that the network itself is going to cease operation in early November 2015. RIP, Xohm/Clear. Yours was an idea too good to last. read more

I've had Clear for a year now and have experienced no major problems. I have the home internet and I have a laptop with a Wimax modem built in. The price is very fair for home + mobile...I think I pay about $60 per month. There was an outage on one day in the past year that lasted for about 5 hours but other than that the service has been reliable. My only complaint is that the speeds can vary greatly. I've seen anything from 75 kbps to 1.3 Mbps. It averages around 500 kbps on my mobile and 400 kbps at home which results in some slow loading for HD items on Netflix streaming if the weather outside is bad. Overall I'll take it, as signing up also got me $200 off of the price of my laptop. read more

I've had clear service in my home for probably a year or so now. I was looking for some cheaper internet than paying $60+ per month. So I signed up for their $35/mo plan. Overall, the $35 plan is quite slow, to the point that even the low resolution videos on YouTube need to buffer for quite some time. Download and Upload speeds are nowhere near what is advertised. During peak times, download speeds can sometimes approach dialup speeds. I should point out that at the first sign of storms, Clear is the first thing to go down. Even if the power doesn't go out, Clear does. Sometimes it can take them a few days to get it back online. Which is rather disappointing, actually. Billing has been pretty painless though, and I haven't yet had any issues with payments. Given that I mainly just use the internet for news and shopping, the download speeds haven't been too much of a hinderance. But forget about streaming or playing video games on this service. It's really too bad that there aren't any other cheap ISPs in the area, cause they would be worth checking out if there were. Most people will probably want broadband to stream NetFlix or something, but if you want some cheap internet and download speeds aren't too big of an issue for you, this might fit the bill. read more

Clearwire Still Sucks! Clearwire is not what they advertise. Just did a speed test. I live in the middle of towers and the speed is mediocre at best. read more

Their speeds are unreliable. Some times I'm able to reach decent download speeds but even watching Netflix movies with poor video quality without buffering is too much for Clear. I only chose Clear since my current apartment doesn't get Comcast and am on a month to month contract. Needless to say as soon as I either move or my building gets access to Comcast internet my Clear modem is going straight to the trash. read more

I have had CLEAR internet for about a week now and it sucks. I am not talking about streaming videos, I mean I can't even check email. I just wanted to share this on here because even though lots of people have the same issue, you will not find negative reviews online, only on their website support forums: which are of course hidden from the public. My address is supposed to be covered by their 4G blanket of coverage but its so bad that I use my 3G i-phone to check email rather than the CLEAR 4G WiMax modem. Beware. read more

SO FAR SO GOOD. There are enough negative reviews posted that show Clear has some work to do. I've had no problems, though. Here are a few thoughts - 1. Check your address on the coverage map on their website. I have a tower 2 blocks away and am doing fine. A friend who lives two blocks in the OPPOSITE direction of the tower gets no service. The map does clearly show that she lacks coverage, though. 2. I use the Chrome browser which is supposed to be a little faster for streaming videos, and have no issues. I use my Mac laptop and Nook in all rooms of the house, and can stream Netflix and Hulu fine. 3. I have not had to deal with customer service, which seems like a frustrating experience, to say the least. I got my hub at Best Buy, and they activated the contract. So far I've used the Clear website to monitor my usage/account, and have not had to deal with any hateful customer service. Overall - it sounds like this is not yet at a point where it works for a lot of people. I'd say your location and surroundings make it a bit of a crap shoot. My experience has been great with a good price compared to Comcast or Verizon. read more

CLEAR gives less than a flying moose crap about you, they lie to you and they will tell you they lie to you, what are you going to do about it? CANCEL their service after you paid $100 for their crappy modem that gets less than 2mbs? NO they won't take the modem back and refund your money. wish theres a 0 rating or a negative rating for this failing organization. @David H. don't get too excited dude, Sprint owns Clear, that "simply everything" plan sprints advertises? yea they use clear's wimax network, it's like comparing a potato to verizons 4G LTE network read more

I've had Clear for about 9 months and I must say - they suck!! Clear initially charged me $50 for up to 15 mbps, but when I called to inform them of the very low, unacceptable speeds not matching up they said that the avg should be between 3-7 mbps lol. What a rip-off!! On average, my speed was approximately 2.3 mbps for $50!! Also, very unreliable; signal goes out at any moment and the customer may not be able to teether for days. Now I have comcast, who've I had problems with previously, and I must say this 50 mbps is blazing fast. You wanna know the biggest plus? It's only $39.99 for 12 months......YAYYYYYY!! PS3 here I come. Good luck to all others with Clear. Drop 'em and move on - comcast, verizon, anything but clear. read more

AWEFUL customer service. I was on the phone for over 1 hour trying to access my account and the person could not pull it up. IT took over 30 minute for me to speak to the supervisor. Simply, the department is incompetent and has not been trained on how to handle an unsatisfied customer. I am changing thank god. Can not stand them. Wish I could give them 0 stars. read more

I don't really have any complaints about Clear's internet service. My beef with them is that they have been double billing me since november, when I call to complain they blame my credit card company and insist they only are billing me once every 30 days. It's gotten to the point where capital One has launched a fraud investigation and frozed all these unauthorized charges. needless to say my membership with Clear ended as soon as my card was cancelled. I will be calling them to officially cancel and from what I've read that will probably take an eternity on hold with them. Also I have found the customer service reps have changed their polite tune once this all started. They are crooks with below average service. I've never had a company swindle me like this before. BUYER BEWARE. read more

When we first got clear (Aug 2010) it was great. It was fast, it never went out, and we were all around satisfied. Well when we moved to Catonsville, we called to make sure our Clear would still work there, and we were assured that it would be fine. Well it was fine for like 2 months. THEN all of a sudden (without moving the router in our home) we went from full dots of service to 2 at best. When we called, customer service said we'd need to purchase something to boost the antenna. What? No, it was fine 3 days earlier, but now we have to purchase a booster? Now whenever it rains, we don't have service at all, and even at it's finest moments, the connection isn't strong enough to stream netflix without 30 interruptions. We're so dissatisfied that we've been forced to go to our only other option (our arch nemesis) Comcast. read more

Clear Wireless is the worst of the worst. Technically the concept is great but they are just awful people. They sell contracts and hardware. After that they couldn't care less. Seriously. Their customer service makes Verizon or Comcast seem like a nice day in the park. Speeds are slow but ok in the day time but drop to near nothing at night. At night it is half the speed of dial up. Technical support is not able to do anything. They follow scripts that usually have nothing to do with your issue. After an hour or two of useless nonsense they'll promise someone will call back. Nobody will call back. When you call back again they start the script over again. You will never talk to anyone in the US again once you sign on that dotted line. Nobody will ever be helpful again after you sign on that dotted line. You may or may not get the services you pay for. Probably not. read more

Clear Internet just plain SUCKS. I left Comcast because I couldn't tolerate the horrible customer service and the lies they get away with. Only now, I signup up for Clear Internet and can't get a stable connection to save my life. I bought it to use in my house and not only does it take a long time to find a connection but, when I do, I'm lucky if it stays connected for a minute or two. It does work outside but if you think I'm going to go outside this winter when I need to work at home - no way. Of course the sales guy didn't mention anything about this issue and, being about 2 miles north of Baltimore City, I should have the strongest connection available. The one time I tried to use it outside of the area, it was a no-go. read more

Expensive service. Just terrible customer service. Right there with Comcast. The company slows down your internet when you're using too much bandwidth, which I think is just wrong when you're paying this much. They also enrolled me in an area wtih a "congested tower" with no resolution date. The combination of throttling me and congested tower left me with a terrible internet connection. Just don't do business with these people. They are a disgrace. read more

Clear Internet service is very unreliable and they don't give any credit for the days when your service is not working. Every time you call, they make you reset the modem and reboot your computer and when that does not work, they tell you that there is congestion and that you should turn off your modem at night in order to get better service next day. Their customer service reps think you are stupid and they lie to you. You can never get the minimum download speeds that they promise. read more

Clear sounds good, and starts out OK. Seems like a decent deal. However, service is TERRIBLE. Incredibly slow internet. Customer service is the WORST. Reps are not very knowledgeable, useless in problem-solving, and quite condescending. I have called with the same issue three times, received three different answers, and NO solution. read more

EVEN THE PREMIUM SERVICE SLOWS DOWN ONCE YOU'VE HAD IT FOR AWHILE. I always make sure I try to post a fair and balanced review, but the other people are on to something here. Even though I am FAR below the average usage for this service, it has SLOWED DOWN quite a bit, even though the Tower is just TWO BLOCKS from my home. I personally believe that they cut the service back, or BAND SHARE once a customer has the service for awhile...SOMETHING ISN'T RIGHT! read more

Clear internet service is the worst service ever. I don't know who is worse comcast or clear. The customer service is awful. They know nothing about their service and it is hard to understand them. I could never ever stream anything without buffering issues. If we had more than one device working, forget it! It was the most frustrating thing that I have ever experienced and they had the nerve to contact me to tell me that my service fee would be increasing. I don't think so!!!!! Goodbye forever!!!!! read more

I've loved Clear the last 3 years I've had the service, very sad that as of November they will be gone. There is no decent alternative in Baltimore city. I don't need extras, just reliable wireless internet. Very sad :( read more

Horrible Service and Customer Service!! I had Clear Service for 2 years. I put up with the slow speeds and the in and out service because my Internet options in my area were very limited. Playing Netflix was next to impossible or downloading anything was a constant waiting game. The final straw was when I was trying to download a power point presentation for a class and it wouldn't download. I called technical support and asked if I was had the fastest speed which I was told I did. I finally broke down and ordered Cable Internet service which cost me double the price I paid for Clear! My new service allows me to watch Netflix, use the Internet and download simultaniously at lightning fast speed. You truly get what you pay for. Oh and I have been trying to cancel my Clear Service for a week now!! They are giving me the ultimate run around, the customer service at Clear is Horrid! Steer Clear of Clear read more

When I first purchased the service back in March 2013 it ran great. It was doing well up until about 2 1/2 months ago when it started slowing down gradually. In the last month and a half I have called repeated times because it had become extremely slow most of the time, sometimes going down to near dial up speed. Of recent its been consistently at or just above dial-up speed for most of the day and into the late evening. It turns out that they have been continuing to add customers on and their tower is now overloaded. After all these calls back and forth for the past month and a half, it's apparent that their people do not want to do anything to solve the problem. I do not know if it Sprint's buying out Clear has had anything to do with them not wanting to fix the issue or not. I haven't seen dial-up speeds in about 15 years. The Internet is very much data intense compared to back then which renders dial-up speeds virtually useless today. read more