PROS: Friendly staff and completes work when promised.
CONS:…read moreDoes not know how to trouble-shoot/repair vintage stereo receivers
NOTE: This review pertains to their ability to work on vintage stereo receivers only.
I brought in two vintage stereo receivers for minor repairs. One had a switch issue and the other had a FM-related issue.
Switch Issue: They could not repair the problem. They stated that a new switch was needed, but due to the age of the item, the switch was not available. I already knew that, which was why I wanted the switch repaired (i.e., disassembled and cleaned). Apparently, the technicians do not know how to do this. I've seen YOUTUBE videos that show you how to do this, but I don't have the tools to do it.
FM Issue: They could not repair the problem. After replacing a part (that I paid for) that they said made the condition worse, they put the original part back in. Obviously, they identified the wrong component. Then, I was told that the entire tuner board would need to be replaced, but due to the age of the item, the board was no longer available. I already knew that, which was why I wanted them to trouble-shoot the board and replace the faulty components. When a repair shop tells you that you need to "replace the entire board," it means "we don't know how to figure out what is wrong."
When I brought in both items, I was clearly told that the items may not be able to be repaired due to their age. I understand this. However, the problems were not that complicated to figure out with good trouble-shooting techniques, given the correct knowledge and equipment. Again, I've seen related YOUTUBE videos, but I don't have the equipment or technical expertise. Since neither problem was corrected, I have no other choice but to conclude that the technician's knowledge and abilities regarding vintage stereo receivers are extremely limited. Needless to say, I was disappointed.
They should not even accept vintage stereo receivers for repair.
I gave them 2 stars (instead of 1) ONLY because of the PROS listed at the beginning of this review.