I would like to say that we had the pleasure of using CME services, but unfortunately that was not the case. My boyfriend chose CME based on their great reviews, scheduled an appointment for yesterday Nov. 22, 2017 and was given a window from 10a-12p in which they would arrive. They stated they would call half an hour before their arrival. 11:30 came and they called stating they would be late due to the appointment they were already taking care of. Apparently, the house they were cleaning added more work. Fine. It's the holiday's I can understand that. They stated they would be at our house at 1pm. However, as 1pm approached, my boyfriend received another call asking if they could come tomorrow (Nov. 23...Thanksgiving day) instead. We are having a house full of people, so that was not going to work for us. My boyfriend reminded CME that he scheduled an appointment and was guaranteed a service. CME stated they would attempt to arrive no later than 3:30, however, were in a bind since the house they were cleaning was threatening on not paying if they left to come to their next appointment, us. As 3:30 approached, instead of calling, like CME had done the previous two times, CME now texted my boyfriend stating that they will not be coming. My boyfriend responded, but they did not respond back.
I am unsure what the business model is at CME, but as a sales rep, this is some of the worst customer service I have ever experienced. We were new clients, who scheduled an appointment, an appointment in which he scheduled ahead of time. From a business stand point, CME apparently lacks scheduling enough people to attend to the appointments that are scheduled. Furthermore, to allow a client to dictate the appointments CME has promised is sad and unprofessional. In no way, should the appointment prior to ours have utilized CME's services for the whole day and CME not have a back up. Establish a protocol, a time limit, a deposit ahead of time, so families like that one don't screw it up for the rest of us. I will never attempt to use CME's services again, nor will I suggest their use to fellow friends, family, neighbors, and colleagues. read more