We had amazing service as we walked in. We were in search of a Space Heater, the gentleman helping…read moreus to us right to the product. There were shot to choose from but we found a Lasko brand abs it was on she for 89 bucks so we got it. So glad we stopped into this Marmac Ace Hardware. They have good stuff here. Come here. Great customer service.

Very helpful and friendly staff to help you find what you need. Very welcoming and professional. I…read morealways find what I'm looking for. Usually need someone to help me Find me why it is I'm needing. Easy to find associates to assist you.

As much as it's more convenient to go to Home Depot or Lowe's, I do try to give business to Ace…read moreHardware since they're more of the small community type store that has a bunch of small locations in towns on Maui. While it's true that there's really no fully locally owned hardware stores that I know of anymore, I try to give some support to the ones that do their best to make things convenient for the local residents. I believe they were also around longer than either Home Depot and Lowe's. Their normal prices are a little higher than the big stores, their selection tends to be a little more limited, but the workers know the store and their products pretty well from my personal experience, and are usually able to help me find whatever I need in a very short time, or point me in the right direction (Home Depot or Lowe's) if they don't have what I'm looking for.

Customer service was very friendly and helpful. Directed me to where the item I was looking for.read more

Great professional service! Very current on their equipment. Friendly service! Highly recommended!!read more

From the owner: Access Hardware Inc has been a Security and Electronic Systems Contractor in Hawaii for over 20…read moreyears. We specialize in complete security packages for the physical security of commercial facilities. Our products and services include: Card Access Systems, Digital and Network Video Recorders, Automatic Doors, Parking Controls, Commercial Hardware and Fire Doors.

HARRY from lumber is THE BEST!! He should def be recognized for his customer service!…read moreWent here looking for specific items. Went on website and it did not provide in store location. Asked 3 workers and all pointed me in different aisles. Which at this point I had been walking around in circles. Larry, even though he was in lumber, took the time out and walked me to the right aisle to get a Husky lamp. He needed to get ladder and pull my item down which took him away from his duties. He then walked me to where the headlamps are and patiently helped me search for headlamps on the ladder as well. He never let me feel rushed or was a bother. Thank you Harry!

While the products are what's expected, the curbside service is unreliable at best. Over the past 5…read moreyears I've used the curbside service 3 times. Yes, I follow the directions on the app. Only once out of those 3 times did I'd receive my items outside. The two others, I had to go in to customer service and get them. Today was one of those times. Waited 10 minutes. No one. Another customer was waiting as well, so only two cars. I normally go in, but today I had my elderly mother, so curbside was more practical, but nevertheless I had to go in to get my one thing. What's the purpose of calling it curbside if I gotta go in to get it?

No one ever picks up the phone. I have called 15 times in regards to a delivery and after 5 mins…read moreholding the line gets dropped. They did not deliver my range yesterday and I have no eta of when or where it is.... Toe kick on my dishwasher was missing, I am sure it's in the box they hauled away... however no one will answer. I've never been so frustrated shopping at Lowe's. The new phone system sucks!

We always liked Lows before we manage a condo complex in Lahaina. Today we needed some…read morerefrigerators for some units being redone. They had 4 in stock, the older guy behind the counter got a phone call and said he could help us in a little while because he had to go get a carry out. We just needed it delivered.... But I guess the younger girl didn't know how to order or something ‍ he said we had to wait a little while, so we had to leave since we are working. Guess we have to go somewhere else ‍

Tina went WAY above and beyond normal customer service to help us with our screen door project…read more We cannot thank you enough for your patience and service. You have exceeded all expectations and you were much more than "helpful"! We hope this gets into your employee file!!

ACE IS THE PLACE that saved FRANK B's A$$ when the YETI top broke and needed replacement one to hit…read morethe beach... Found ACE after researching online and ACE was YETI distributer so I headed in. Found what exactly what I needed and then walked around. Man this place was amazing and the help was exceptional when asked for assistance several people working actually assisted me. Should I need something again I'll be back..

I would normally give this particular location a much higher rating but today I'm learning that an…read moreemployee felt that they could disrespect my fiancé by calling him "a little bitch" I don't know what type of training you provide your employees with but this by no means is a good example of customer service. All he was attempting to do was a simple exchange within 1 hour but hadn't located his receipt. The manager recalled him being there and completed the transaction. We do appreciate her support and later located our receipt. Sadly the manager witnessed this poor example of an employee and we are seeking to discuss this experience with higher management and/or owner of this branch. No Aloha given so no aloha returned. Do better!

We found what we wanted with help. The guy knew his stuff. Will be back if we ned anything else…read more Di close to home which is a great. Conner here ask for help if you need it. The staff is friendly and knowledgeable. The store is located in the back of the Haiku marketplace. Please wear your mask and if you have a large back pack you will need to leave it at the door. Also it was a windy day di the breeze just blew right thru the store which its great because its no A.C..

pono, handsome…read more helpful knowledge if you're reading this..... hollaaaaaa andnwonderful customer service by all staff

Been coming to this hardware store for many years. It's small, but they have expanded so there's…read moreeven more selection of useful items. If you live out in the country in Haiku, it's very convenient not to have to drive all the way into town. They have really good selection of garden supplies for organic gardening. The staff today were very friendly and helpful and loaded the stuff into my car for me. It's nothing glamorous, as the store is located in an old refurbished pineapple Cannery. So there's a lot of history here which makes it kind of interesting. People in Haiku really like to grow things, so tise store is very convenient and helpful for the community.