Had a washer disaster that brought us here for a replacement unit. Our existing washer, self…read moredestructed and there was water leaking all over the place. Their service technician, Jay, was fast, friendly and helped us make a great decision on a new washer instead of repairing the existing 10 year old machine. The staff at Hamai were super helpful and fast. We got a replacement machine and arranged for delivery and installation. All told it took about 15 minutes "in and out" and they worked with us on the price and gave us credit for the service call on the wrecked washing machine. Highly recommend.

We walked in to Hamai Appliance yesterday. In so glad that we got to meet Manny! He saw us and told…read moreus he'll be right with us in a few minutes. We were in search of an oven. Well comes to find out Manny told us we might not need a new oven ask we have to do is reset it and see if it will work. So that's our next step. I'm so glad we went to this place. They are not looking to make a done out of people. They're here to help people out. We support companies like this. Please ship local and Hamai is definitely the place to go. Go see Manny if you need help. We'll be back if we need a new oven after all.

One of the best customer service experiences I have had in a long time!…read more My husband and I were next door at the Benjamin Moore store when we noticed PBK. We needed plumbing fixtures for a kitchen and bath remodel, so we decided to walk in. Kalei greeted us and was happy to help us. She walked us through the store to look at the wide array of floor samples. She was very organized and listened to what we needed. Kalei emailed me a "wish list" based on the fixtures I liked. The wish list included the item information, prices, and full spec sheets. Kalei also researched and provided options for sinks, based on specs I gave her. Once I got home and further thought about it, I decided I wanted all brass faucets, so I emailed Kalei to ask if she could get specific brands. Kalei did not bat an eye. Her only concern was me being happy and getting exactly what I wanted. Thus began several weeks of Kalei giving me options and me making decisions. She was patient, helpful, and understood my preferred style every step of the way. When all was said and done, I had a wish list that had everything from a toilet to a beautiful kitchen faucet. Kalei was clear regarding what was in stock in their Maui warehouse and what had to be ordered. We ran into one challenge--the kitchen sink I selected was backordered by the manufacturer. There would be a 2.5 month wait before it could even ship. Kalei went above and beyond by checking with another warehouse, which had the sink! She was able to order the sink through them, rather than having me sit on a back order list. PBK has something for everyone. The customer service I received from Kalei was fantastic. If you want someone who will truly help you get exactly what you want and if you want a wide-variety of options, go see Kalei at PBK.

From the owner: Premier Bath and Kitchen (PBK), a Division of PACE Supply, has been an industry staple for over 19…read moreyears. Our team is dedicated to bringing you an unparalleled kitchen and bath showroom experience. PBK offers some of the world’s finest brands of plumbing, lighting, appliances, and even door hardware for any type of project and budget. Our live displays are equipped with the latest in luxury designs and brands, smart appliances, pristine lighting options, fixtures, and more! Our dedication to exceeding expectations is what provides builders, homeowners, contractors, designers, and plumbers with confidence in every project.

HARRY from lumber is THE BEST!! He should def be recognized for his customer service!…read moreWent here looking for specific items. Went on website and it did not provide in store location. Asked 3 workers and all pointed me in different aisles. Which at this point I had been walking around in circles. Larry, even though he was in lumber, took the time out and walked me to the right aisle to get a Husky lamp. He needed to get ladder and pull my item down which took him away from his duties. He then walked me to where the headlamps are and patiently helped me search for headlamps on the ladder as well. He never let me feel rushed or was a bother. Thank you Harry!

While the products are what's expected, the curbside service is unreliable at best. Over the past 5…read moreyears I've used the curbside service 3 times. Yes, I follow the directions on the app. Only once out of those 3 times did I'd receive my items outside. The two others, I had to go in to customer service and get them. Today was one of those times. Waited 10 minutes. No one. Another customer was waiting as well, so only two cars. I normally go in, but today I had my elderly mother, so curbside was more practical, but nevertheless I had to go in to get my one thing. What's the purpose of calling it curbside if I gotta go in to get it?

We moved to Maui 3 years ago, and I still can't believe that they have such a huge store for home…read moreimprovement with so much useful stuff. I know, they delay the orders sometimes, but come on. We live on an island! It's a miracle, that Lowe's made it here!

No one ever picks up the phone. I have called 15 times in regards to a delivery and after 5 mins…read moreholding the line gets dropped. They did not deliver my range yesterday and I have no eta of when or where it is.... Toe kick on my dishwasher was missing, I am sure it's in the box they hauled away... however no one will answer. I've never been so frustrated shopping at Lowe's. The new phone system sucks!

We were having some plumbing work done at our house which is how I got to know the Ferguson name…read more The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie.

I received a call from Roma with Ferguson upper management. He was very patient and listened to the…read moreissues we had with both the faucet and show room customer service. He ultimately gave us a credit and resolved the matter promptly which we greatly appreciate. If our showroom rep had called us back as promised (or when she returned from vacation) with an update, this could've been resolved sooner. Roma could teach a Masterclass on customer service.

Background: There was an existing 35-year-old 'SolaHart' brand solar hot water heater on my Oahu…read morehome roof and it worked perfectly although it was older. Then I noticed it was slowly leaking. My trusted plumber had a look and it was the solar unit leaking and not the plumbing. It needed to be replaced. A split solar hot water heater would be $12k to 14k. Sun King: So a google search told me that Maui based 'Sun King' was the 'SolaHart' company in Hawaii. I gave them a call. They even had the records on the old unit. A new replacement SolaHart unit would be about $9k installed. So I received a quote and all the information about payment, installation scheduling, coordination with my roofing company as the roof needed replacement first. Like any solar system there is a time delay in installation due to ordering and scheduling. It is not like replacing a standard home hot water heater. But it's leaking now: Well these guys deal with this all the time. So they sent over Paul to assess the situation first hand and install a temporary electric hot water heater and disconnect the leaking unit. That didn't work out, but everything else was planned out and installation scheduled for about a month later after the roof was completed. The catch was that there would be no hot water for about a week while the roof work was ongoing. The old unit would have to be removed while the roof was replaced...so no hot water. Anyway eventually Paul and his experienced crew of plumbers, electricians and installers found a way to hook up and wire the temporary heater. It saved us from a week of cold showers. Yes!!! Satisfaction: 5 Stars. While home repairs, remodeling, renovation, on older homes don't always go smoothly. Everything worked out in the end. Bumps in the road may happen but it is their ability to deal with imperfect situations that are the key. Personally, I favor the simple SolaHart type of passive system (vs. the split system) because of the price and reliability. Remember the first one lasted 35 years. Google SolaHart for information. Check their website to see all that they have to offer. They do photovoltaic systems and more: https://www.sunkinghawaii.com/ The installation on top of the new roof was done with care and precision. It was bolted securely to the wood rafters. Maui Headquarters and Tax credits: Despite being headquartered on Maui they do travel to other islands. They had their own crew and truck plus 2 other trucks showed up. Somehow they had the ability to provide full services on Oahu. The office also assisted in providing information on tax credits. Very helpful because this clearly lowers the actual cost. Lyn from the front office, Paul, and each and every technician that I encountered was professional and pleasant.

I called and spoke to Lyn and asked them if they would take over maintaining my PV. But they…read moredeclined and said its complicated! Thank you for your service!! No aloha spirit to help!

My wife and I own a condo in Ma 'alaea. Our large (4' X 9') bedroom 3-pane window was the original…read moredeveloper installed window. As you can imagine, the 1970's developer did not choose the most premium windows to include in their project and over 50 years of sea air and wind have done a number on them--time to replace. We went to Pacific Source for a modern replacement. They are a Fleetwood Windows dealer. Fleetwood makes one of the best Class 1 anodized aluminum windows on the market--just what we needed for a coastal application. We had the help of both Gabe on the mainland and Logan on Maui to make our project a success. Gabe helped with the pricing and designing (all Fleetwood Windows are custom made). Logan met with our contractor at the job site to take detail measurements so the windows were manufactured properly; fit in our opening; and, were compatible with our interior louvered window shades. We ordered the windows in November. We wanted to install the following April. We were under no illusions. The pandemic & its problems, shipping log jams and supply chain issues were all working against us. However, Pacific Source & Fleetwood were able "get 'er done" and deliver the goods to Maui by the end of March, about 3 weeks prior to our contracted installation date. Our contractor did a yeoman's job of installing the new windows; patching the stucco wall; and, reinstalling our interior louvered shutters. Thanks to Pacific Source, Gabe & Logan, and our contractor, we are now the envy of our condo project. We would use Pacific Source again without reservations. Give them a try!

Our contractor has previously worked with Pacific Source, and suggested we get doors from them for…read moreour house. We placed an order for over $10,000. This order was placed at the end of September, with them giving our contractor the understanding that, give or take, the lead time was about 12 weeks. Now, after an incident on their end, one of the doors is delayed until end of January and the other doors are said to arrive mid January. While I understand that incidents happen, I find their unapologetic lack of accommodation and subpar customer support truly disconcerting. Will we get our doors in by the end of January.. who knows, after spending so much money with this company, I sure hope their product is worth the wait. Their prices aren't competitive, their communication on lead time is wrong, their customer service and support are lacking in a huge way, naturally I am worried about the product now, too.

These folks are attentive but give you space to shop endlessly looking through unique and beautiful…read morebolts of fabric! The store is clean & the aisles are wide, just screaming that you take some time to slow down and look through their offerings. Previous reviews mention high prices but I don't find that to be the case at all. You get what you pay for. I am in love with this store and will only be shopping here when we come back ( which is often) to the islands. That settles that! Mahalo. .

Wonderful selection of batik and Hawaiian fabrics. A whole wall of Hawaiian quilt patterns, easy…read morekits for small projects. Excellent service, friendly welcoming. Will go again if I find myself in Maui. I also took a card so I can buy and support from the mainland when I'm home. Very good value for the quality and selection.

I was forced to give this company a star just to make this comment, other than that I wouldn't have…read moreeven given them a star! This is the worst absolute worst company. If you're in Maui Lani and you got stuck with these guys to do your GE repair, reschedule quickly! Do not ever allow these people near your home! No show then they lie and make like theyve never been to Maui Lani, and then they tell you thats your problem and "go call GE". Hard to believe the sassy guy was the owner! Shame on you Tom!

Over the holidays, I had a fridge break down. It was purchased at Lowes, so I was forced to use…read moreTom's. He never showed up for the first appointment. Had me waiting there for 4 hours. It took him 3 days to call me back. He told me he had car issues. He had no reason why he didn't call and let em know. He showed up later that day. Looked at it. The temp was 65. He said we have to keep the door closed. We said, we do. In fact nobody has opened it in days. He put some glue on the seal. Said it was fixed and left. It is not fixed. It is still 65. And he won't call me back. Such a joke...save yourself some headache and call someone who knows what they are doing. This guy is a joke and rude at that!!

FALSE LEADING PEOPLE TO THIS STORE IS ILLEGAL!…read more It's pretty stupid to advertise something on the ALAMAHA ACE HARDWARE website location when an item is not available to purchase (but shows plenty in stock). When you arrive to the store they tell you, "oh I don't know, the manager sells it, I don't know what time the manager arrives, he sells a little bit at a time." If that's the case, why does this store advertise on the website "available to purchase in store" if they're going to discriminate and decide who they want to sell to? False leading people into a store is ILLEGAL when the product isn't even available to purchase. False ADVERTISEMENT & WASTE OF TIME. Store policy has no respect for people's time & fuel prices.

This Ace Hardware store is much more than a hardware store! I don't really ever come here for home…read moreimprovement type of things like tools and paint -- which they always seem to be pretty well stocked on. I actually come here because within the store, you'll find a whole array of kitchen items and gadgets tucked away in a little corner. Growing up, I remember it used to be stocked with THE cutest Christmas items and decorations. I can't remember when the transition to kitchen goods happened, but adult me thinks it's great, lol. There are small appliances, high-quality knife selections, wooden utensils and plating, pots, pans, decorations and basically all the essentials that you would need for your home kitchen! You can also find some things here that you wouldn't normally find in other stores like an Ooni pizza oven, Japanese knives, and pretty tea sets. The ladies behind the counter are always so nice and helpful. On my last visit I was looking for items for an event and while I didn't find everything I needed, I found some cute bamboo tongs that were priced very reasonably. Other than the hardware, definitely stop in here sometime if you're looking for some kitchen goods too or maybe insulated Yeti bottles which line the wall at the entrance.