After a recent move, I reached out through Home Advisor as Project Scraps came up as a local…read moreservice that gets rid of junk in a responsible way as that is important to me. I spoke with Aaron who was friendly, personable and very helpful on the questions I had about the service. I needed a quote quickly so he told me to take several pictures of what needed to be picked up and he would respond with a proposal. Fifteen minutes later he gave me a price and we had a deal. Two days later two gentlemen showed up with a truck and hauled it all away. The folks that picked up called before they arrived, were friendly, got to work right away and within ten minutes my driveway was clear. The job was done promptly and professionally with no fuss. I'm super impressed with the staff as well as the service! Thanks to the great team at Project Scraps!

If I could give this company 0 stars I gladly would. We made an appointment with this company on…read moreSunday for Tuesday. When I called the gentleman I spoke to was very polite and helpful explaining the pricing and details around pickup. He explained they would come assess the amount of junk and give us an estimate and there was no obligation to use them. Following the phone call I received a follow up text asking me to confirm my appointment. At this point I was very happy with my interactions with this company. Then on Monday I received a voice message from Melissa asking me to call back about my appointment. When I called back she was unavailable and was told she would call me back. After she did not return my call I called back and was able to speak with her. She asked if I could possibly reschedule my appointment. I was hesitant to change the appointment as we were moving and needed all of our junk to be off sight by Thursday. She said I would hear from her boss, Aaron, the owner who was trying to figure out their scheduling issue. Aaron texted me and asked if I had pictures of what I needed picked up. I responded that I did not as we have already moved off property. I explained that when we made our appointment we were assured that they would look at everything and provide an estimate. I explained what we needed hauled away, but also explained that I am not in the profession of hauling junk and had a hard time guesstimating how much space in the truck we would need. He explained that they were having difficulty and needed to reschedule for Wednesday between 10-noon. I explained that this made me very uncomfortable because we were moving and needed to have the premises cleaned out by Thursday. Aaron assured me that they would be there no problem on Wednesday. Again I received a text confirmation of my appointment and confirmed with the company. Wednesday came and around 11 feeling a little uncertain they were coming I called Aaron's phone that went straight to voicemail. So I called the company line and spoke with Samantha who assured me the truck would be on the way. They had three stops before us, but we're on their way. At noon I decided to call again and was told they would reach back out after calling the truck. In response I received a text message from Patrick saying that his truck had broken down the night before and he would be unable to make it to my home. If this is not unprofessional I do not know what is. I would be very wary of this company and the false sense of security they provide when you confirm an appointment with them.