I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

We just moved to the area from out of state (literally the day before) when my Toyota Highlander…read morestarting gushing oil, we had no idea who to bring It to. So after a bit of research we chose CarFix. Glad we did! We had to get the car towed as we knew it did not have any oil in it..we thought, great, this is going to cost a fortune so they towed it in looked at the car and gave us a call with what was wrong and the cost to fix. Very reasonable based on the research I did..they told us that it would be ready on Monday (they towed it on Friday) we asked that since it was there could they please give the a/c a charge, no problem. They called Friday evening and told me I need new rear brakes which we knew about so we decided to get that done too. Everyone there was so nice and very friendly I felt as though they were honest but most of all my car runs great! We will use these guys for all our future car needs. Highly recommend Thank you for a pleasant experience!!

I brought my 2025 Chevrolet Silverado 2500HD in for service and was ultimately very disappointed…read morewith the overall experience. My wife dropped the truck off at 8:00 AM while I was at work, yet I still found myself waiting past closing time to pick it up. The final bill exceeded what I would have expected to pay at a Chevrolet dealership for the same maintenance. While I understand quality work comes at a price, the value simply was not there for the amount charged. What left the strongest impression was sitting in the waiting area listening to the manager/owner conduct business calls that did not reflect the level of professionalism I expect from a company handling expensive vehicles. Between the excessive cost, the lengthy turnaround time, and the overall customer experience, this is not a shop I would choose to use again. Read the comments!

I was specifically told that they would check my AC and do a diagnostic for free. Then they get…read moredone and tell me I need a new a/c compressor for $2k+ which I decline. Then they give me a bill for a "a/c check" fee which I was specifically told was free. Very dishonest practices

I needed an oil change for my 2018 Jeep GC, and wanted to use specific Amsoil products. They…read morehooked me up, and the rate was reasonable and the service was very fast. They have a small waiting room that feels like a garage my dad would have frequented. The mechanic and front desk were super helpful, quick and very professional. No upsell, just the facts! Will use them again!

Well, you're wrong. Because as soon as I put a new cap on, the problem went away…read more It was very disturbing while driving on a busy highway, and I had to stop to look for an auto part store to get a new cap and pump the air.

Service is top tier, they will pump your gas, replenish air in your tires and always available and…read morewilling to help!

I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

My wife's car broke down in Raleigh. I called multiple places and these guys were the only ones…read morewilling to help. Needless to say, they got my family back on the road in less than 24 hours. I will recommend these people every chance I get.

Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

I called on a Tuesday afternoon because I needed to drop my vehicle off Saturday morning to have my…read moretailpipe fixed that is separated from the muffler. The guy I spoke to over the phone said I could drop it off first thing Saturday morning. I have to be in at work starting at 1:30pm that day too so I asked if they will have it done before that. The guy said "oh yeah, we'll have it ready for you before then." I dropped it off that Saturday at 8:30am and received a phone call later around 10:30am saying that my vehicle was ready for pick up. I went in and the guy said if I was aware about the tire. Confused, I asked him "what about the tire?" and he said that there was a piece of fence stuck in it so they patched it. This is not what I brought the vehicle in for so I went outside to see if the tailpipe was patched and it was still separated! I went back in to inform them why I had brought my vehicle in originally and they had no idea what I brought my vehicle in for originally. They proceeded to inspect my vehicle to examine what needed to be done, got me a quote and said the muffler and tailpipe had to be fully replaced. I asked if they could do it that same day despite me having to go into work later. He said they couldn't get it done that day because they don't have enough staff and would have to order the parts. So not only was I charged for a service I never requested, my time was completely wasted, and the service I had requested over the phone was never accurately annotated/documented to ensure that my service was taken care of on my vehicle. Not to mention, if you don't have the parts available why would you tell me over the phone that my vehicle would be fixed that same day? Complete lack of attention to detail, communication, and consideration.

If I could give zero stars I would. Terry, the owner, asked me to drop my car off on Wednesday…read moremorning to get an alignment, state inspection, and help me figure out where the knocking in my front end was coming from. Wednesday 4:30 pm he says he didn't get to it but would get it in the morning. Thursday 5 pm he says he didn't get to it but he promised to Friday morning. Friday at 5 pm. He didn't get to it and says he might get it Saturday but they close at 1. At this point I'm highly irritated and say I'm picking my car up Saturday morning regardless of work being done or not. He says he's never had anyone ask for so much work (???) and never attempted even the alignment or state inspection. He had told me before I dropped it off to write down all the symptoms of the knocking, jerking when driving, and difficult steering problems and what has been done so far. I did. Apparently literacy is not one of his skill sets because he took my writing of what has already been done as things I wanted him to do....um NO! Too bad that his employees didn't understand the concept of a dash cam when they were in my car burping, farting, name calling other patrons, and going out for lunch! He said that all components were carefully checked but my car was on the lift for all of 4 minutes which would not have been enough time to remove and replace the belly plate,inspect all parts of the suspension and steering, and actually check anything. Again....dashcam proof. Stay far away!

Friendly folks. Took my inspection for my motorcycle right in without an appt. Kind of tucked away…read moreoff hwy 70. Went there off a recommendation from another business. Glad I found out about this place. Will definitely and gladly give them more business!

I visited this auto shop for the first time after my car refused to start based on positive Yelp…read morereviews. I was happy that they fit me in. It took a while, but the owner confirmed that I needed a new battery. I thought the price seemed right and was happy to find an honest mechanic. The employee at the front desk was very friendly also. I will definitely be back.