ALERT ‼ WOW . Needed a new car and was 'bummed' by my experience with the car dealers I was talking with. Mentioned that to a friend and he recommended a Car Broker he used. "A What?" A business who does it ALL for you! Called and spoke to Karen Clay about my wants and needs. Extremely helpful and courteous! Asked about Make, Model, Color, Accessories and Special Needs. I had all of that from my "shopping " experience. She said; "I'll get back to you ". She DID, in less than a day. Her numbers were 'astounding'. I decided to Lease ( because I had never owned this brand and wanted to be able to move on if I was disappointed. NO PROBLEM was her answer. I agreed and 2 days later, she called and said the car was in their lot. My wife and I drove up, signed the paperwork and drove away with a FULL tank of gas and all of our questions answered. Yeah, never buy another car any other way! Sold my old one at Sierra Auto and got more than the dealers offered! The people who bought it were thrilled with the price and so was I. Automobile Broker? I had never heard of it, but I'm so thankful to my friend. PS: I believe it only applies to New cars? read more

We have bought our cars from Mark and Karen since 2006. It is impossible to find a better buying experience. No hassle and I never see the inside of a $&^#$ car dealer. Cars are delivered directly to our front door. I send 5 minutes signing paperwork, handed the keys, and my wife & I go for first ride in our new set of wheels. It is beyond me why anyone would endure the dealer experience when a broker is soooooooooo much easier. On the numbers, I used to do some research to verify Clay's price. I don't even do that any more. I save a few bucks but it is the lack of grief that keeps me going back. read more

First review! I hope this starts a trend, because Mark and Karen are fantastic and they deserve all the business they can handle. I recently purchased a new Hyundai through Clay & Co. and had an amazing experience working with them. I hadn't bought a car in 14 years, and it took a while for me to figure out what I wanted, but once I did, I wanted to be in that car ASAP and Mark and Karen made it happen. My situation was complicated as I split my time between the Bay Area and Sacramento, but they were patient and persistent and helped me get the car I wanted. Apparently the combination of colors and features I desired proved more difficult to find than Karen and Mark were used to; as such, I think they were a lot more frustrated with the mere week it took to find "my" car than I was! But in the end, I got a great deal on my car (way below MSRP) without stress and strain. I highly recommend using Clay & Co. for your next car purchase if you want painless, personal service. They will work tirelessly to find you the car that you want, by providing many options to choose from at low prices. They will even deliver the car to your home. My family has now used Clay to purchase 3 cars, and each experience has been great. read more

I have purchased four vehicles from Clay and Co., nothing but smooth, easy transactions. They are extremely helpful and I couldn't be happier about the deals. I know both Karen and Mark personally and would recommend them to all with great confidence. read more

Just completed purchase on a new truck for our son. Karen was thorough, efficient and so patient with our complicated schedules. She found the exact truck we were looking for within a couple days AND it was for a lower price than i had found online! Karen worked with dealer financing to get us a great (amazing!) interest rate. Paperwork was a breeze/done in no time! Such an enjoyable buying experience! No complaints! Thank you Karen! read more

My third car purchased through Karen & Mark Clay. Mark and Karen work as a great team in locating the car, coordinating the purchase, rebates, credit approval, financing, and finally the delivery of the car. Each time they have got a good price, along with a clean purchase - in the sense that one is not exposed to the bait-and-switch from a salesman/finance guy experienced at some dealerships. The cars paperwork was neatly collated and presented, making the purchase enjoyable and efficient. Will definitely be using them for my next purchase! read more

We have purchased our last 8 vehicles over the span of 25 years with Clay and Company. I will never work with anyone else as long as they are in business. Karen Clay is awesome and will guide you through the entire process. Don't torture yourself by working directly with a dealer (except for doing a test drive to figure out which car you want.) Karen and her husband get a great deal from the local dealers, and if local dealers do not have the car you want, they can search all over California and the dealer will ship it to her. They also once sold a popular model used car for us, and got a great price - not sure if they still do that. read more

This had to be the easiest car lease!! I have purchase 3 cars from Clay and Company and was always thrilled with the process. This time around I wanted to lease a new car--something cute and economical and just could not decide on the car. Karen recommend the car I am now leasing. I really love My Subaru!!! Karen even delivered the car to me in my home town. I got want I wanted in two days and drove away again thrilled with my auto brokers, Karen and Mark. Thanks guys, Sally Sue read more

I've had the opportunity to use Clay and Company twice now. Karen found me the exact car we wanted at a fantastic price. She was very responsive and explained the process well. Delivered the car, paperwork ready to go with a few signatures we were done in minutes. Having two young kids and not having to hassle with sales people, negotiations and everything else at the dealership is amazing! Karen got me such a good price, that 18 months later when my car was totaled, insurance gave me more for the car than what I paid for it brand new. The same day my car was totaled I texted Karen a picture, told her what I wanted and that as soon as I got my check I'd be ready for another car. She had the exact car, at a fantastic price delivered again the day after my check from the insurance company arrived. I hope I don't have to use Clay and Company any time soon (haha), BUT, if I do, and am in the new car market, you can bet my first call will be to Karen. I highly recommend them. Very nice and personable as well. read more

This was absolutely the easiest and best way to buy a car. Karen made it so painless and there was no drama involved. If you want a great company to work with and a no drama purchase, this is your broker! I'd highly recommend! read more

Karen handled a search for a specific new Audi with few extras, and within a few days it was found and at a nearby Audi dealer. She negotiated a lease, and went to great pains to explain every detail on the pricing. We took her on the option to have it delivered to our home, with an accompanying Audi professional to educate us on the technology. We signed all the paperwork in our kitchen. Top experience! This was a lease but Karen also arranged two car buys years ago with equal service. We'll use her again for sure on future car deals. read more

Karen was recommended to me through my parents after she worked with them when they were purchasing a vehicle last year. Today Karen helped me (same dealership, in fact), and she was wonderful. She was very professional, made sure to find what I was looking for, and was great at making sure to find me a deal I could afford with comfortable monthly payments. She was also very friendly, made me feel comfortable to be working with her, and was happy to help anytime I expressed concern or question. This was my first brand new car to purchase, and I definitely felt more secure having her there rather than having done it alone. I would definitely recommend her to anyone looking to buy a new vehicle. read more

Yes, they did get a great deal on our vehicle. But in terms of professionalism and ability to work with people, not so great. I guess we first noticed the problems in communication when we were ordering the truck. It was clear the broker wanted to get a good deal for us and to order what we wanted, but it was hard to communicate even from the beginning since we felt the owner, Karen, would not listen and would talk loudly over us regularly on the phone. This turned out to be an indicator of the communication problems we would have later. We ended up having to move to SD and asked if there was a way to do the financing and take delivery of the vehicle out of state (Stateline, NV) so we could drive it and register in our new state. Clay and Company's owner Karen (OriginalBrokers.com) informed us that this was impossible unless we paid cash. This seemed odd, since other dealerships said they do that sort of thing all the time. We found that having conversations with Karen were difficult. She would not listen, would become emotionally agitated and would shout over us on the phone. We were merely looking for our options (who wants to pay sales tax, license, and registration twice?), but she indicated that we were reneging on our original agreement and told us to contact the dealership directly, which we did. She had apparently indicated to the dealership that we were "problem" clients, but someone from the dealership did eventually call us back. This sales representative from the dealership was great -- a very helpful, positive, can-do sort of guy who was happy to deliver the car at no extra charge out of state, who said doing the financing was no problem for an out of state delivery, etc. We completed the transaction with no problem and had a great time working with the sales and finance staff. We were not sure what the communication was between the broker and dealership at this point, but when we got an email from Clay and Co. asking us to contact them, we did right away. This time it was Mark on the phone (Karen's husband) and he indicated that this deal was "out of control" and that we had been nothing but trouble since the beginning. He seemed upset that we had discussed a trade-in with the dealership (not sure why). We did not end up doing a trade-in, but had discussed it since the dealership brought it up. He suggested we complete the transaction without them since they no longer wanted to be involved. Again, we thought this was odd. After all, the dealership was happy to hire a driver to deliver and we were going to go pick it up. This should not have been a burden for Clay and Co., -- in fact, it meant they did not have do do the delivery themselves (about 70 miles each way, at least). If you have a very straightforward transaction with no unexpected situations I am guessing they would do a decent job for you. They do seem to be able to get good prices for their clients. However, be sure not to question them or ask for changes or options, otherwise you might run afoul of them and the interactions might become unpleasant, as it did for us. read more

My wife and I just completed another car purchase transaction with Karen & Mark. We have been working with them since 1986 and every transaction (purchases and leases) has been extremely positive. The communication, responsiveness, service, value & results are always awesome! read more

My husband bought his new van through Clay & Company. They made it seem-less. You know as well as I do the horrible stress it is when you go to buy a vehicle. It is definitely NOT one of my favorite things! The wheeling & dealing & negotiating is always a big stress as far as I'm concerned. That is why my husband went through Clay & Company. The whole process was simple, he got exactly what he wanted at at a better price than he imagined. Thanks so much Karen & Mark for your attention to detail. When a problem came up you took immediate care of it -- it was what I like to call the push the EASY Button! All the vehicle buying stress was taken away. Thanks for making it so easy! read more