Classpop has canceled my classes four times now over the past few months, always canceling a day or two before and almost always without explanation. Before my final attempt to book, Classpop also failed to provide options that had the minimum booking number and has months later still failed to deliver on the purchase I made. Finally, none of this addresses the fact that even the initial advertisement on Groupon created by Classpop was highly misleading as the class that was specifically advertised does not actually exist. I'm incredibly disappointed in Classpop's lack of effective service and am not interested in waiting another month or two for a class that will be canceled a day or two beforehand. For the record, I understand sometimes things just happen like equipment breaking or classes not having enough people, but it is Classpop's failure to communicate at every stage of the process upfront and effectively that loses the trust of their customers. The fact that I, a customer, have to tell Classpop this after the fact instead of Classpop being able to figure it out themselves is a brutal indictment on their organization's lack of competence and/or care. read more
