When I got home, I noticed my Receipt had the wrong number of items. I called back an hour before…read moreclosing time and the young lady who answered was very rude and dismissive and told me they were closed and hung up the phone on me. I WILL NEVER do business with them again.

I've been looking for a good dry cleaner for years. I've tried many but always walk away…read moredisappointed. That was until I found Geist Cleaners. Omg.... They do an awesome job cleaning & catering to my picky needs, lol! Mark, the owner, has even called me with questions. I've never had a dry cleaner, much less the owner, call me if they're unsure how to press my clothes. They'll just do whatever but NOT Mark. Mark goes above & beyond to make sure everything is done to my perfection & liking. I am so thankful & blessed I found Geist Cleaners!! Thanks Mark, you're the best!!

Excellent service, reasonable prices, clothing returned in excellent condition and friendly staff!read more

Well, it's about bloody time! Good lord have I searched high and low for someone who does a decent…read morejob on vintage clothes without expecting my house as collateral. I admit I got referred to this place by one of my best girlfriends and she I had seen some of the vintage dresses she got cleaned there which is what gave me the courage to try this place out. They did a wonderful job and even had a coupon! I forget the name of the half price coupons for indy site. I was a little bummed at first b/c for coupon purposes, dresses count as 2 pieces, but the didn't destroy the bunch of vintage clothes I had them clean. Happy day!

5 stars. Starcrest…read moreCleaners was an amazing luxury after we downsized and I no longer had my HUGE washer and my old dryer too FOREVER and a day to dry anything. They offer delivery services and would even separate our clothes by person!!! (Super easy to tell in my family at that time) Everything would be returned folded and shrink wrapped by person - ready to go into the drawers/closet. Well worth the investment.

Great service very impressed with their methods of communication. Very personal serviceread more

I still think Zip is great but... lately, and I will blame Covid and lack of staff…read more Came to get my clothing and doors were locked with a sign up. Ok not in a hurry I can come back tomorrow. Back the next day doors locked again during opening hours. Sill not in a hurry. Came back day three was finally able to get my clothing. Next time to pick up clothing a few weeks later. Computer system was down and couldn't get clothing. Came back a second time. Gentleman working was in a surly mood, not at all friendly. They have signs up to be kind to their employees because of staffing and pandemic related issues. But the staff also needs to do the same. Picked up my clothing today. I was so happy to see the young lady of color. ( I really have no idea what is PC today ) She is always so friendly and funny and always makes me laugh even at something as mundane as a hypenated last name. I really wish she were at this location more often. She was there. 01/26/22 around 1:30pm. I need to learn her name. Zip is lucky to have her.

Customer service terrible 2 nd trip Originally dropped 4 items off 3 days ago She tried to give me…read more2 of my items I declined I want to pick everything up together! Back a 2nd Time offered me 2 items again others suppose to arrive in 15 minutes Im waiting now I Will not be using this location again 4 days 4 items Did not offer a discount Though i already Prepaid So inconvenience for me Give 0 star if i could

I brought my suit to ZIPS Cleaners with one simple request: remove a visible spot. They tagged it,…read moreacknowledged it, and assured me it would be taken care of. When I returned to pick it up, the suit was pressed--but the spot was still there, untouched. No explanation, no follow-up, just a suit that looked slightly crisper but still had the same issue I came in with. If you're looking for basic pressing, ZIPS might suffice. But if you need actual garment care--like stain removal or attention to detail--you're not likely to get much beyond the bare minimum. This is the second time this has happened. Zips feels like a volume-driven operation, not a service-oriented one. I expected more accountability and quality control.

Professionally cleaned clothes that look like new. Fast and friendly service with a great price…read more What more could you ask for? .

Fabulous team & fabulous service!…read more Spent the weekend in Indy for a family wedding, however in transit my garments were severely wrinkled. Given the quick turnaround needed for pressing, I was able to contact the team at Grand -- my tuxedo and wife's dress were back in my possession in less than half an hour on a busy Saturday. Thank you again for the wonderful fast service!!

Shirts on time! And a sleeping bag done for a reasonable…read moreprice. ...........................

Great work always. Wonderful customer service. Good prices. So convenient the locationread more

I took three pairs of pants to this store to be cleaned and hemmed. When I dropped them off, I was…read moretold that the alterations were sent out, so I expected the work to be done professionally. Unfortunately, that was not the case. This is the worst hemming job I have ever seen. One pair of my orange pants was hemmed using bright pink thread, which is clearly visible along the hem. The stitching wasn't even secured properly--it started coming loose while I was standing in the store speaking with the staff. When I brought the issue to their attention, I was told I would have to wait to speak with the manager, John, because he wasn't in the store that day. After paying $57 to have three pairs of pants hemmed, I now have to pay to have all three pairs redone correctly. I am extremely disappointed with the quality of the alterations and the lack of an immediate resolution. Based on my experience I would not use them for alterations.

I have frequented this dry cleaner, several times in the past several years. It used to be such a…read moregood place,very friendly people Quality was spot on. I have given it a few tries in the past year and have been disappointed with the quality and service. I picked up several items and was charged more than expected and questioned why they charged me for a dress and not a shirt. The gentleman that assisted me said you'll have to call Tonya back. I said, but this is a shirt and he said I don't have any control over that? I did not have time to dispute it. I then took a queen down comforter, and I was told it would take a week to get it back,which I understand. I was text within two hours of leaving saying it was ready. I said what happened to the week out. She said oh I had time to do it today. I questioned if it was professionally done and she said OK. I will send it downtown and have it done??? I also had a five dollar coupon taken off at drop off. Tonya said when I went to pick up the item that the five dollar coupon was not honored. Both Tonya and April were very rude and as a matter of fact and not customer service friendly, I will take my dry cleaning elsewhere.

Stopped in on Tuesday, Aug 27 at 6:48 pm. Sign says the store is open until 7pm, but it was locked…read moreup, lights were off, and nobody came when I knocked (loudly) on the door. Management might want to address leaving early with the employee(s) who were supposed to be working until 7pm on August 27th. If you have a land line in the store, I have a suggestion. Require whoever is supposed to work until 7pm to call you at 7pm from the store land line. That way, you know they did not leave early...