AWFUL experience. Truly awful. They ruined wool trim on my wedding dress which required an…read moreEXPENSIVE emergency repair. Waiting to hear back from the "customer service" dept -- doubt they have one. Very unprofessional.

Clean well everything but pants/ double crease every third or fourth pair is spite of feedback…read more Michael

Shirts on time! And a sleeping bag done for a reasonable…read moreprice. ...........................

I have been to your location and called regarding my damaged dress. Still no contact. I have posted…read moreon social media which will reach hundreds of people. This is unacceptable and should not take this long for anyone to respond to an issue that you all created. Chris called me today after this post to insult my intelligence. He acted clueless and told me the dress looks fine to him. Well, I have pictures. He told me I was not getting anything from him and that he deals with this type of stuff all the time and that there is a disclaimer posted in their store and on their receipts. My dress was white/ivory and it is gray! They do not appear to be registered with the Secretary of State and are not accredited by the BBB. He hung up on me three times and told me to talk to his attorney. I, absolutely, have no problem with doing that at all. He is unprofessional and cannot articulate a clear thought or sentence and should not be handling customer complaints.

Very punctual service, promised a pickup time and stuck to that time and delivered garments on…read moretime.

This is the Dry Cleaners I use because they are priced fairly, they do a good job and they know how…read moreto treat their customers.

Would give it zero stars if I could. Took two hoodie jackets in there, one had to be sent out for…read more"special" cleaning which cost $70 because of leather print on the back. When I finally went to go it a month later because they never called me to tell me it was ready, the hoodie string was missing (which could only be removed by cutting it off) and they tried telling me it was never in when I brought it in to begin with and that I'd have to call their "special" cleaners myself to sort it out. They ended up saying they'll look for it and it's been another month almost and no update. So glad I paid $70 for them to ruin my jacket, what a great first impression.

I have been coming here for years. It is family owned and they are very kind and consistent.read more

Great work always. Wonderful customer service. Good prices. So convenient the locationread more

I took three pairs of pants to this store to be cleaned and hemmed. When I dropped them off, I was…read moretold that the alterations were sent out, so I expected the work to be done professionally. Unfortunately, that was not the case. This is the worst hemming job I have ever seen. One pair of my orange pants was hemmed using bright pink thread, which is clearly visible along the hem. The stitching wasn't even secured properly--it started coming loose while I was standing in the store speaking with the staff. When I brought the issue to their attention, I was told I would have to wait to speak with the manager, John, because he wasn't in the store that day. After paying $57 to have three pairs of pants hemmed, I now have to pay to have all three pairs redone correctly. I am extremely disappointed with the quality of the alterations and the lack of an immediate resolution. Based on my experience I would not use them for alterations.

The sales persons were very friendly and helpful. The woman was very knowledgeable about a lined…read moretrench coat and suggested how to clean myself

There are many times when someone describes a talented athlete or actor they like and they end with…read morethe phrase "and they are an even better person ". That's Star Cleaners. They are great at dry cleaning, and they remember every customer. I can't imagine using another dry cleaner, they are the best!

We have been regular customers with several monthly visits for years and have complete confidence…read moreand total satisfaction with their dry cleaning service. We would recommend Sterling Cleaners to everyone!

I have been a customer for over a year. Sterling cleaners has had some challenges the last 10…read moreweeks. The front counter ladies are excellent and unfortunately, they spend a great deal of time looking for clothing that has been misplaced and racked in a different area than the computer says. I brought in 3 shirts and when I went to pick them up only one was ready and they said the other two would follow. I received a ticket for the two that i was owed. Looking for the shirts went on for a month. I was finally called by sterling and they told me the shirts were given to someone else and that person brought them back. I went in to pick them up and they were no where to be found. Management handled this so poorly, they took another week to research. I was told they would have to look at video and totally disregarded what I was saying in addition I had two of her employees verify what I was saying was correct. Finally they admitted they could not find them and offered to reimburse $15 to $20.00 a shirt. I not sure where you can replace a dress shirt for $20.00. I was also told by management I picked them up and she remembered waiting on me. She has never waited on me. This situation could have been handled more professional and it took me 3 trips to get an answer. Management basically told me I was a liar which I find amazing when the two employess backed me up. I have moved on and will not do business with Sterling due to management. What a shame the front counter ladies are excellent. I think people should know the $15 to $20 replacement policy on shirts if they lose yours.

Five stars. Super nice people who pressed some pants for me on very short notice so that I could…read moreattend a funeral. Thanks again!!!

This is my favorite dry cleaners in the city and I have been taking my clothes here for years as…read morewell as my parents! I am always greeted with smiles and friendly service no matter how many items I bring in. The turnaround times are always very reasonable and the prices for the quality of work is wonderful. No matter if it's my jeans, collared shirts, or my suits they always come back looking and smelling great ready to be worn. I would highly recommend them for anyone in need of a solid and reliable dry cleaner especially if you are on the West/NorthWest side of town!