We love Lapels personalized service plus their home pick up and delivery. Anita is always very…read moreresponsive and nice to us while running her business. We really appreciate having such a dependable and exceptional dry cleaning service in town.

I've been a customer here for some time and have generally had good experiences, which is why this…read morewas so disappointing. I recently brought in a few items, and when I picked them up, one sweater honestly did not seem like it had been cleaned at all -- it still smelled dirty and had stains on it. I called on January 13 at around 12:40 pm, not to demand a refund or a redo, but simply to let them know so they could be more careful in the future. The person who answered the phone handled it very poorly. Instead of listening, she started counting how many times I've been there and pointing out that I'm a "long-term customer," as if that determined whether my feedback mattered. She then offered to re-clean the sweater, but I had already said that wasn't what I was looking for -- I just wanted to share feedback so it wouldn't happen again. The conversation felt dismissive and oddly defensive, and it made me feel like my concern wasn't taken seriously. For a business that depends on repeat customers, the way feedback is received matters just as much as the service itself. Unfortunately, this experience showed a lack of professionalism and basic customer care.

I have had about five pairs of pants hemmed here, and three of those were jeans. The man who does…read morethe alterations is a very nice guy, and was very patient with me as I was explaining the specific length I wanted each to be. He was very easy to deal with when I needed one of the pants done in two days, and had it ready in time. Also, he was quite tactful in letting me know that he'd like to clean one of my items before hemming it. This was one of the first times someone told me to wash my jeans more often without sounding condescending. Awesome!! That said, I'm going back ASAP to get the rest of my pants fixed up.

Terrible service; I took in a pair of pants that they didn't even wash, and they did absolutely…read morenothing I asked for--terrible service.

This place is amazing when it comes to dry cleaning (of course, obviously right..) but the reason…read moreI'm giving them 5 stars is their exceptional customer service and alterations. They were able to hem a very expensive jacket for me which required raising the zipper. Very complex alteration that came out perfect. Highly recommend

Brought several pants to be tailored, and they did an outstanding job with those. I was especially…read moreimpressed with the jeans, where they added back the original frayed hem. Now I don't have to worry anymore buying pants that need hemming - I'll definitely go back there! The price was super reasonable, and they were able to get this done in less than a week.

Review for Dry Cleaning Services:…read more My husband needed a shirt dry cleaned for an event on short notice, and Colonial Dry Cleaners exceeded our expectations. Not only was the shirt completed ahead of schedule, but the owner personally called me as soon as it was ready for pickup. That level of customer service is hard to find these days. The cleaning was done perfectly, and the entire process was quick and stress-free. Review for Alterations Services: I've brought in several clothing items for alterations, and the owner has never disappointed. The work is always done correctly, completed quickly, and ready by or before the promised date. What I appreciate most is that if an adjustment is needed after I try something on, she is happy to make changes without any hassle and truly wants her customers to be happy with the final result. Her attention to detail and commitment to quality keep me coming back.

This review is long overdue. I was greeted by a nice little chihuahua that was so so sweet. Barked…read moreat me at first but I think was just excited. Joined me in the dressing room which made me feel at home :). I had my bridesmaid dress pressed and altered shorter. It had a train so I was happy with how she did it. She suggested I could leave the length of the train but I thought it would be too cumbersome longer so opted for it to be all one length. I like how the dry cleaners has like a driveway to drive up to the building. Very convenient.

The only cleaner/alterations I will go to. Always kind, communication is clear and concise. Service…read moreis provided in timely manner. My daughter had 2 prom dresses that were absolute nightmares to work on but Michael and his seamstresses didn't disappoint when the final fittings were done. Both dresses were stunning.

Great job on our dry cleaning and communication was great. Hours could be posted better but it was…read morefine.

Beautifully done but very expensive. I took two lightweight dress jackets in to be freshened next…read morecost 15 bucks apiece to get them cleaned, but they really didn't need much. I asked if they had checked the buttons to make sure they were tight and she said that they just checked to make sure that they are there not necessarily tighten them. When we think for that much they should double check seems buttons, etc. anyway they did a good cleaning job that's true.

This business is overpriced for the results they offer. I tried them once and that's enough to not…read morecome back.

I took 2 items in for tailoring/ sewing. I have no sense of…read morewhether their pricing is normal as I rarely have anything like this done. But I explained what i needed. She jotted down notes for herself- asked a few clarifying questions, which I appreciated. It was all ready on time per their quote- and done correctly. I will use them again if the need arises.

Had an issue with alteration with my girlfriends dress. Tried to go in and find a resolution. It…read morecame down to the owner and his wife just going off of memory. It was a back and forth with the conversation just going in circles. I even tried to say cut me a deal on the purchase and I'll bring in more shirts but even then owner did not want to. Said it was up to his wife and my girlfriend to have a conversation. And off his wife's memory if she made a mistake or not.

She has tailored pant, shirts, bridesmaid dresses and even my wedding dress. I drive from Santa…read moreCruz to take my things here! She does such a good job and is cheaper than most places.

I have been going to Whispering Pines for years when they were located near the Bay Feds Credit…read moreUnion in Freedom. They are now located by the old K-Mart. I will not come to this dry cleaners until the daughter gets back from Vietnam. She shouldn't have left her mother in charge of her business. I took a pair off pants to get them altered and I told Rose that I needed them by a certain day. Well, when I went to collect them, she said they weren't ready and to come back tomorrow. Then I went back and she told me they couldn't find them. Then she started looking everywhere for them and finally found them in a basket. Well, that basket was for clothes that hadn't been started on yet. I held my composure and asked her to please have them ready for me, because I needed them the next day. She had finally gotten them done. Then, another time I took a gown in to have it altered. Again her daughter wasn't there. So, I asked her if she could alter my gown, because I was going to be in a wedding. When I picked up my gown and tried it on at home, one side of my dress was longer than the other, but I had no time for her to fix it, because the wedding was the next day. Now today 5/10/26, I went in to see if my pants and a dress could be altered. I asked Rose if her daughter is back from her vacation and she said no. I heard the lady she was attending say that the daughter wasn't coming back to the states. So, I just said "okay thank you" and I left to look for another place to do the altering. I wish they would warn the customers before they start on our clothes.