My office was in downtown Charlotte until Covid. Operating remotely, I have been searching for a cleaners closer to home. Earlier this year, I took my shirts to Classic Cleaners for standard service, medium starch. When I returned, they had done an acceptable job, but the pricing was 10 percent higher than my Charlotte cleaners. OK, I accepted that because of the convenience. Since that first experience, each time I go, the pricing is different. One time, I was told that they had had a price increase. OK, inflation, I get that. However, a couple of weeks ago I took a variety of shirts by and was shocked at the pricing. When I questioned the young man in the store, he could no longer speak English, would not answer my question, and had to get the manager. The manager was equally evasive, telling me that my shirts were not standard and required extra individual attention, consequently, they were priced individually.
What a bunch of crap. I paid my bill, but assured them I would not return. I have never had a cleaners tell me this story. I have now decided to use my old cleaners exclusively, making fewer trips and continue to support a business that I have used for over 30 years.
My suggestion to any prospective customer of Classic Cleaners is to ask upfront what they will charge for their services and if you don't like it, take your clothes and go somewhere else. If you are OK with the charges, write it down on your receipt or be prepared to be charged a "carte blanche" higher price. read more