They offer no service outside of business hours M-F. They do not have a customer service phone number. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte. read more

As we all know, there are some things where it is worth a little more money if it ends up saving us time, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true... read more

Wash and fold service- First attempt the clothes smelled terrible, they were folded but smelled terrible. I had to re wash the entire load of clothes. They provide me a credit to my account which I did not request, once offered in requested for my money back. They did no provide the money back and ask to provide them another opportunity. The second load equally as bad. I am not sure if they are just folding the dirty clothes or washing them with water. They do not look or smell clean. I had to redo now two loads, defeating the purpose entirely. The cost was definitely not worth as I had to redo it twice. The costumer services was minimal almost inexistent. Please go local instead. read more

Ruined my new king size designer blanket. And did not do the right thing and pay for it. Can no longer use it. !!!!!!!!!

I used this service for the first time last month. At first, we were pleasantly surprised. Super convenient and great quality. Then they went to all email customer service and things went down hill. We made a note in our file to clean my husbands shorts with NO CREASES. He hates creases and we left our prior cleaners because they would not stop creasing them. The first order came back with all 7 of his shirts creased. We complained, they agreed to redo them. They returned them with creases again! We complained and they redid them. And the same thing happened a total of 4 times. We eventually gave up. We complained about the frustration and service and they stopped responding. We are annoyed because we were looking to be a long time customer. They made no attempt to regain our trust or business. It was simply, resend the shorts and we will redo. Unacceptable. Let's hope they read this and make things right. read more

If I could give zero stars, I would. Lost about 10 days of clothes for my family of 4. They've sent us a bunch of pictures of other people's laundry (are those lost too?!?). They also won't call or provide any recourse for us. It's going to cost us hundreds of dollars to replace. read more

I am shocked by the high reviews. I have put up with this company for a couple of years because of the convenience, but in that time, they have lost my clothes for over a week more than once, delivered the wrong clothes to me at least twice, sent me pictures of other men's clothes asking if they had been delivered to me and most recently lost an expensive Lacoste shirt I purchased in Europe and refuses to help me because I am only allowed 8 days to report it lost. Even though, as I mentioned, they've had my clothes for over that amount of time multiple times. I've given them chance after chance and with this latest problem, I am finished with them. PLEASE believe the one-star stories - they're all true!! read more

THEY LOSE YOUR CLOTHES I was thought this was the best until last week. I noticed some of my clothes were missing. I was told they have a system and they do not lose clothes. This week I was missing clothes AND I had a pair of jeans that I never bought in my bag. Meaning I was losing my clothes. I called and was told no supervisor was available. They did not even give me a full refund for the past two weeks nor did they compensate me for losing our clothing. HORBILE. So disappointed and I did not think this is how it would be. There is no customer service. Too good to be true. read more

DO NOT USE THIS COMPANY The customer service is awful. I am currently unable to access a suit needed for an event because "everyone has gone home for the day and no one can help me". My dry cleaning was originally picked up from my door. I received a text message saying the garments would be delivered to my door. My garments were not delivered to my door, but apparently delivered to a locked room in my building that my apartment complex cannot open. I was never given a key to this room or told that this is where my garments would be delivered to. So now, my clothes are locked in a room I am unable to access and the unfriendly customer service associate told me "no one can help until maybe tomorrow morning". Moral of the story, do not use this company if you want your clothes back. read more

It took a while for 2U to get things straight, but we've now been using them for two years now. The issue has been that I like my shirts folded rather than on hangars. I don't know how many people do that - my Cave Dwellers people used to but their machine broke and they aren't fixing it - so it was awesome to find a launderer that does. Well, they kept bringing the shirts back on hangars. Like ten times. Each time, they were apologetic, fixed the problem, didn't charge for it and promised it was fixed. Until next time. Fortunately, I have enough shirts that this wasn't a big deal. It was more amusing than anything else. Well, they've resolved the problem as the shirts are showing up properly now. They do a fantastic job. Their pickup and delivery system works great. Drivers are polite and friendly. We're big fans! [Review 10650 overall, 418 of 2019.] read more

Do not send your laundry. This company picked up my laundry last Wednesday. They returned someone else's laundry the following day & now my children and I are missing all of the laundry we sent in. There is no phone number to call & customer service chat is not reliable in providing updates. I do not know if we will receive our laundry back or if it is gone for good. read more

Are you kidding me!? You absolute imbeciles have AGAIN lost articles of my clothing. I was visiting family who uses your service last year, and you lost a very sentimental shirt. You've now AGAIN lost something, and tried to trick me in the most pathetic way. See the photo attached, you absolute inept troglodytes paired one of my $20 Bonobo socks with a plain white sock. Whoever does your laundry genuinely doesn't notice that these two socks CLEARLY don't match? And think to say, "Oh these aren't the same...there must be another Bonobo sock and another plain white sock." Instead they LAZILY paired them together, knowing full well they weren't a pair, and sent them to us knowing FULL WELL we were down two socks. That's THEFT! And you thought we wouldn't notice!? I HIGHLY SUGGEST you find the Bonobo sock and the plain white sock, or reimburse us for them (roughly $40) before further action is required. Absolutely unreal how you're 2-2 in losing clothing... read more

2ULaundry - Do these look like matching socks to you!? - Laundry Services Near Me

Stay away! They ruined $2000 worth of suits and offered to reimburse me only $1000 per their terms. I accepted and after months of back and fourth they offered me a credit to their service, not payment as promised in the emails. read more

" Moved to Charlotte, NC in November. Started using this business for our dry cleaning needs as soon as we arrived. So far, they are great. Fast and always on time. I love using the app. I can schedule a pick up with ease at anytime and turn around is super quick. So far so Great! " read more

Amazing customer service. We experienced a hiccup with the app that would have delayed our laundry pick up and delivery. I reached out and they were quick to respond and help with my problem. Excellent! read more

I have used this service for years with no issues but things have recently changed. They've been taking longer to get orders returned and recently lost two sweatshirts worth over $100. Customer service has been terrible and I finally gave up after 11 days of waiting for a resolution. I will NEVER use their service again. read more

They are great Dillion did my order I hope I got his name right but I really appreciate him taking my 2big bags in short notice or a crunch time for him but he got my order done on the day earlier then expected and just greatly appreciated thanks guys read more

These guys are so great! What a great service! So glad that what I had in Los Angeles is now here in Charlotte area. I love having them come every week and pick up my family of five's clothes and dry cleaning and bring it back 24 hours later all folded and ready to be put away. What a timesaver for my family. Could not live without them. https://www.2ulaundry.com/ref_id=/BarringtonHughes5010 read more

2ULaundry - This is my front door right now. What a timesaver allowing us to concentrate on more important things. - Laundry Services Near Me

Received a very expensive custom suit back from cleaning with horrible press marks into the jacket shaw and collar. I would be hesitant to use their services again for expensive pieces. read more

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Gave them a few dresses and two came back damaged. I was told they would have to come pick up the dresses they damaged to see if they could fix it, which I knew they couldn't (missing button, damaged fabric), and I didn't want them to take my clothes again so I was only offered a refund of the cost of the dry cleaning and now I just have two ruined dresses. read more

Oh my...lifesaver...literally. How did I not find this sooner? I tried 2ULaundry after spending most of the month abroad. My fiancé and I had SO much laundry there was no way it would get done with our hectic schedules. Enter- - - 2U Laundry!!! They delivered my welcome packet which including a laundry bag to put the clothes in. They then returned the next day and picked up my clothes. 24 hours later they delivered them back to me....washed, dried and folded. They had different options to accommodate everyone. I love their app too. It makes scheduling so much easier. The customer service was also great. They stayed in contact with me and were quick to reply. Would highly recommend. read more

2U Laundry has changed my life. No more piles of dirty clothes mixing with piles of clean clothes. No more entire weekends lost to self-loathing and "laundry". No more generalized feelings of hoarder house. I put the bag on the landing between all the bedrooms. We all put clothes in when it gets dirty. I text for pick-up when it is full. They take the giant bag the next day. They return it, to my doorstep, clean, folded, and sorted the next day. I keep up with the housework otherwise, because it is do-able now. I can have people over on a moment's notice. My kids seem happier. Seriously. Changed my life. read more

Life changing! You don't think a laundry service would be life changing. But that's exactly what it is! First, I hate ironing. Especially ironing my husbands shirts for work. As a mom to two little children, I don't have time to slave away over ironing shirts, and even if I did have time, I'd just rather not. That's where 2ULaundry has been life changing! A few clicks on there website to schedule a pick up date, and they launder and press all those shirts for me! No phone calls needed! Updates by text when the shirts are going to be picked up and when the driver arrives. Guys. Text updates!!! I don't have to talkon the phone! It's the best! The laundry gets delivered and every one is happy! Especially me! You know the saying, if momma ain't happy, nobody is happy. This service has made me so happy! I highly recommend using it! It has made my life easier!! What a time to be alive! Up next, I will try their wash, dry, and fold service. read more

[8/13/2020] Their team was able to resolve my issue in a very timely manner. I had little to basically no hope that they would actually follow-up, but they did! They got back in contact with me via phone and text this afternoon, and was able to get me set up and running in about 20 minutes. The rep., RHEA, also kindly stayed on the phone while I attempted to log myself in, just to make sure my account was actually accessible this time around. I appreciate this company's genuine willingness to work with their clientele on not just getting issues resolved, but doing so in a timely manner. I look forward to trying out the various services they offer. [8/11/2020] Took 3 tries just to finally get an account with them set up; received a confirmation email with all details laid out. My welcome kit never arrived to even get started. No updates/notifications about any issues whatsoever. When I tried logging back in to check, it said my account did not exist?! I called customer service to learn that my account was half merged with another one (which by the way, also doesn't exist)... made me wonder how secure my information was to begin with. I was told to Just create another account and it should MAYBE WORK?; a 4th attempt with no indication of whether I'm going to again waste my time... NO THANKS. No solutions provided yet, but will update if/when I do. I refuse to go through this frustrating set up process with them, yet again, just to waste my time. SMH. So much for being a recommended service. My co-worker referred us (so, naturally, I thought it would be a smooth process), but mannn... this experience just get started was anything but that. UG read more

I hate doing laundry and this service changed my life! They seriously do a better job cleaning and folding my laundry than I did. I love that they offer free pickup and delivery with a one day turnaround. I get a text from them letting me know when they've picked up my laundry bag and a confirmation text the next after my laundry has been delivered back to my house. The clothes are cleaned, folded, and sorted by family member(!!!). The whole process is so easy and the price is really affordable. And I love their customer care team. A couple weeks ago, I unknowingly left my drivers license in my jeans pocket (whoops). When I got my laundry bag back from them the next day, there it was, safely secured in a sealed envelope for me. Amazing. I'll never go back to doing my own laundry again. read more

2ULaundry is a Game Changer! They pick up and drop off my dry cleaning at my front door. Amazing! And for basically the same price as any other traditional dry cleaner. The always show up when they say they will. Its super easy to schedule a delivery. Everything about it is a step above a traditional dry cleaner. read more

Obsessed with their service. I use to supplement my own laundry about once a month or so, but it's amazing. I can schedule 6pm the night before, they grab it in the morning, and then it's back by the following evening. Love the real-time text updates too. I haven't tried dry cleaning or the intimates bag yet, but I plan to. read more

I used this company for about a year and was very happy. Then they transitioned to a new model and it has been horrible. Greatly delayed billing, orders not returned on time, higher prices, poor customer service. Will not use again. read more

There are other dry cleaning delivery services advertised in my apartment complex, but I'm too satisfied to look elsewhere. 2U picks up and delivers straight to your door. It only takes a day. I like the referral program because I've been able to earn credits that way. This is like the Uber of dry cleaning- referral program, an app where you can actively communicate with them, and an easy to use scheduler. I'm looking forward to seeing 2U expand to other cities across the country. This would be a great alternative to using the hotel dry clean service (which is typically unreliable for me). read more

The service offered and the people who offer it are wonderful! Everything looks great and is handled with care. Of course its a time saver for me, and an energy savings re: utility costs in my home but during the covid19 lockdown, having 2ULaundry help me with life matters is well...what matters. Thank you gracias por todo! read more

So tried this place as suggested from Yelp as I was in need of a dry cleaner so I thought I would check them out, plus it offered a coupon. There is not a physical location for you to drop off items & the set up over the phone takes about 20 minutes but the reps are extremely patient & polite despite the fact they have to keep you on the line forever. They're not really upfront with their pricing & it was a bit ambiguous to get a clear answer for pricing on their site. Also they're set up as like a subscription. There is a plus...they pick up & drop off but it's a bit of cloak & dagger with their approach to something that could be great. It is a bit pricy & not worth the hassle especially if you have a busy life. If you have time to kill & like to spend extra money for things that normally are cheaper, knock yourself out. read more

This service is absolutely fantastic! They have options for hang dry, dry cleaning or standard wash/dry/fold. Colors are separated , you have detergent & other options for laundry care through an easy online profile, and pricing is very affordable! Recommend a subscription for sure- averages out for me to less than $5 a load. They pick up and drop off in a quick turnaround and are so responsive for questions. Re: possible shrinking- I've had a tshirt that shrank slightly but I anticipated/knew this would have happened if I washed and dried it at home! They use lower heat than I normally do at home so my clothes are handled more gently through the wash process. You can see the temps and products online in advance. We've also used them for blankets that were taken to a bonfire and smoky, and towels from when we gave our dog a bath when he was muddy. They come back spotless & smelling great every time. read more

I travel extensively for work, and I don't even have any children, but in terms of transparency, commitment to customer service and convenience, this company is amazing. Transparency: From the first drop off of your bags and materials, they text and offer a fantastic call in service if you have questions or concerns. You know exactly when they are in the area, when they've picked up or dropped things off, etc. Commitment to Customer Service: I was curious about the ability of them to help me, but when you call them OR text them they get back immediately, with a focus on making things right. Convenience: Sometimes the simple things are the best things. To put out laundry and get it back the next business day? The best. Huge fan. read more

Got to try this service out for free through EatWorkPlay Charlotte and I love it! Customer service is very prompt when answering questions (shoutout to Charlie for being so patient with me because I had a lot of questions day one!) They let you know what's going on every in every step of the process through text notifications so you always know where your laundry is. Most general questions you have can be answered through the FAQ section on their website: pickup/drop off times, cleaning preferences, etc. They provide the bags for your laundry to go in & return everything nicely washed & folded in the same bag, they couldn't make it any easier! Definitely plan to be a regular customer! read more

Overall great experience working with 2U. They make utilizing this service so easy with convenient text messaging that alerts you of pending pick ups and drop offs. The quality of the wash and folding was amazing. Being able to take the clothing directly from the bags and load them into my drawers is a HUGE convenience and time saver for me! The clothes come back so nicely folded and packed, sometimes I just live directly out of the bag for a while until I feel like unloading it. Great service and rapid one day turnaround. Definitely recommend. read more

AWESOME Quality and the Free pickup & delivery is awesome! Text message communication is helpful when your busy and the Customer service is top notch. read more

Amazing customer service. Only $9 per month service fee plus the cost of dry cleaning or fold and wash service of course but well worth it! I have had two alterations completed and the work was done very well. You can text the team to schedule a pick up or just go online and schedule a one-time or recurring pick-ups. They bring your clothes back and hang it outside of your door in a nice black bag which is the same one you put your clothes in. Easy, convenient and 1 day turn around. I have had several questions about logistics and getting receipts and 2ULaundry has gone above and beyond my expectations! Thank you guys and keep up the great work! read more

They used to be amazing but their new "roll outs" are basically just the same service but $10 more a bag and not giving incentives for referrals. None of the new roll outs are FOR the costumer. They are just at the expense of the costumer. Also, they billed me after two months. I thought doing weekly service meant I would pay $40 a bag but it didn't and because they took so long to bill me I didn't realize I wasn't "enrolled in the weekly service" even though I opted for a weekly pick up. Ridiculous. Costumer service apologized but wouldn't give me the extra $5 I spent per week. She said "it was just $5 extra a week". I guess $40 doesn't mean much to them now that they have grown but, I'm a teacher. Im trying The Wash Room. read more

When our laundry machine broke 2U was a miracle worker! They are super fast and communicative. You always know where your stuff is and its easy to personalize your preference. Plus they service all over Charlotte and come pick up your laundry at your house. Poke around for a promo code there are plenty floating around, and give them a try. I liked that you can get them to dry clean, hang dry only and traditional laundry all from one service. read more

I had my comforter dry cleaned and they shrunk it so much it is no longer usable as it is too small for my bed. I have never heard of dry cleaning causing shrinkage. It seems they must have just threw it in a washing machine rather than actually dry cleaning it. There are also very large, strange stains all over it on both sides which were not there before. Had I known this would be the result I would have just rolled the dice and washed it myself rather than paying $50 to have it "dry cleaned". read more