After being a loyal customer of Forever Nails for nearly two years, I'm disappointed to say that I…read morewill no longer be returning.
I have typically seen Kevin, who consistently does an excellent job. Recently, I switched to Lilly due to scheduling convenience. She works quickly and the quality of her nail work has generally been good. Unfortunately, the customer service experience has become increasingly uncomfortable.
Over my last several visits, I noticed that Lilly rarely greeted me, made eye contact, or acknowledged me during my appointments, while appearing much more welcoming and friendly with other customers. At first, I assumed I was being overly sensitive, but my most recent visit confirmed that something felt off.
During the appointment, I had a cut on one of my fingers. Lilly repeatedly squeezed that finger while working, causing significant discomfort. When my hand would naturally tense up from the pain, she became visibly irritated and repeatedly told me to relax my hand, even after I explained that the pressure on the cut was hurting.
She also nicked me with the drill while buffing my nails. While accidents can happen, there was no acknowledgment or apology.
Additionally, although I arrived on time for my appointment, I was started several minutes late. That normally wouldn't bother me. What did concern me was that with only a short amount of time left in my service, Lilly stopped working on my nails to begin another customer's removal process before returning to finish mine. I was left waiting without any explanation, apology, or acknowledgment.
I've never written a negative public review before, but after this experience, I felt it was important to share. Quality nail work is only part of the experience...customer service, professionalism, and respect matter too. I hope this feedback is taken seriously so that future customers receive the level of care and attention that long-term clients deserve.
