I've been going to QQ for almost 20 years and wouldn't go anywhere else. The staff is amazing and…read morereally takes the time to get to know their regular customers. They take walk-ins every day and appointments Monday through Thursday. If there's a wait, there's a little bar next door where you can hang out until it's your turn. Great service and great people!

I love going to QQ Nails. They always go above and beyond to make sure I'm satisfied and they take…read morethe time to know me personally.

I have been going to this nail salon for many years! An appointment is required, so don't try to…read morewalk in without one. You can reserve an appointment through the Fresha App or by calling the business directly. Upon walking in, the ambiance is casual and friendly. It is also very clean. I have never had a bad experience and I've had my nails done by every nail technician over the years. I get dip manicures and gel pedicures, as I love not having to worry about my nails smudging and these services last much longer than regular polish manicures and pedicures. I find the value excellent compared to other nail salons and the quality is consistently excellent. Highly recommend Forever Nails and Spa! (By the way, I have never had any of their spa services, but can definitely speak to their mani-pedi services!)

After being a loyal customer of Forever Nails for nearly two years, I'm disappointed to say that I…read morewill no longer be returning. I have typically seen Kevin, who consistently does an excellent job. Recently, I switched to Lilly due to scheduling convenience. She works quickly and the quality of her nail work has generally been good. Unfortunately, the customer service experience has become increasingly uncomfortable. Over my last several visits, I noticed that Lilly rarely greeted me, made eye contact, or acknowledged me during my appointments, while appearing much more welcoming and friendly with other customers. At first, I assumed I was being overly sensitive, but my most recent visit confirmed that something felt off. During the appointment, I had a cut on one of my fingers. Lilly repeatedly squeezed that finger while working, causing significant discomfort. When my hand would naturally tense up from the pain, she became visibly irritated and repeatedly told me to relax my hand, even after I explained that the pressure on the cut was hurting. She also nicked me with the drill while buffing my nails. While accidents can happen, there was no acknowledgment or apology. Additionally, although I arrived on time for my appointment, I was started several minutes late. That normally wouldn't bother me. What did concern me was that with only a short amount of time left in my service, Lilly stopped working on my nails to begin another customer's removal process before returning to finish mine. I was left waiting without any explanation, apology, or acknowledgment. I've never written a negative public review before, but after this experience, I felt it was important to share. Quality nail work is only part of the experience...customer service, professionalism, and respect matter too. I hope this feedback is taken seriously so that future customers receive the level of care and attention that long-term clients deserve.

I had a pedicure with Bethany, I had never been here before but I loved the way the whole salon was…read morestylized. Music was playing loudly enough to be enjoyed, but not so loudly that we couldn't hold a conversation. Everyone was very friendly, sometimes when you go into nail bars they are either so bougie I am uncomfortable or so ratchet that I am uncomfortable. Haha! But Polished is just right! Bethany did a great job on my pedicure and I can't wait to come back.

Sam is such a sweetheart and does fantastic artwork and nails. Making them the right shape and…read moreperfectly smooth

Absolutley LOVE this salon. A definite gem for the Toledo area when it comes to nail salons and…read morespas. Spa is very clean, bright and inviting. Nail techs are incredibly kind and professional, pedicures are fantastic with comfortable chairs and there are far too many options on colors! I've also had my waxing done here as well and have always liked the job they did. You won't be disappointed choosing this nail salon!

Bad attitude from manager and some employees. Nail shop looks clean. Most of the workers are…read morefriendly. Except for Justin. Not sure if he was having a bad day but, he did not hold polite conversation. Justin did not clean under my toes or clip my cuticles. His first reason was because it's just a "basic pedicure". When I said even a basic pedicure should look neat he blamed me having a take a work phone call. He continued giving me attitude about his poor work and said he was going to get his manager. The manager quickly got someone adequate to finish the job. Very disappointed that I have to find a new pedicure spot. The manager herself didn't even apologize for her employees bad attitude.

I came here with a couple girlfriends for a birthday get away…read more The place itself is very clean and modern. The staff was absolutely amazing and sat us all together in a separate room so we could converse. I had Kay and she was so nice and was extremely lovely. They had a bar inside and of course we had to have a mimosa! My nails looks amazing and I'll be calling this place my nail place from now on!

Had my first pedicure with Madi and also got my eyebrows done. Very happy with everything! The…read moreplace is very clean and has multiple services. Madi was nice and seemed very experienced. She explained everything and did a great job! Thanks Madi!

Highly annoyed! I booked two pedicures for myself and my…read moresister in law She is getting married this weekend and we waited to have them done together. I sat here for an hour and 15 minutes while my sister-in-law got a pedicure and never got service. What is the point of scheduling an appointment if they're not going to honor the appointment. I have been getting my nails and toenails done here for years. The last four times I have come in here. I have waited way later than I should. I have left to get coffee, I have to go to the store. I have been understanding and accommodating. I am finished. I have spent thousands of dollars in this salon and I will never again walk through these doors again.

Good experience I walked into no appointment…read more I was welcomed right in , I was given a bottle of water right away I think I got a good pedicure I will go back

Sam is great! She's very particular. My nails look fantastic, fingers & toes. This was my 2nd trip…read more& I will continue to come back.

Good at customer service but really rough with hands! I showed the owner who did my nails the…read morepicture of the nails I wanted once and then in the middle of it I asked if she wanted to see it again and she said no, the design looks nothing alike. Colors are off and it's sloppy. She did the link perfectly like I wanted though. Very overpriced. She literally filed my cuticles instead of cutting them...

I've been to Serenity Health and Wellness Center many times before for a massage but never to the…read moreNail Salon. I had a gift card and an event to go to so I decided to take advantage of it. I was very pleased with the gentleman who took my call to get me scheduled for three different services as the online booking isn't very user friendly (that could just be me though.) This was a complete 180 from the last time I tried to call when the woman seemed very burdened by me trying to make an appointment over the phone. She was not at all helpful and I ended up putting off this appointment even longer in fear I would burden someone else. When you walk in you're instantly hit with the most delicious smell (I really need to figure out what that is!) There's a waterfall as seen in one of my photos as the first thing you see when you walk in which I just adore. I was greeted by the receptionist, Abby and she was delightful. So vibrant, sweet, patient, accommodating, explained everything well and answered all of my questions with grace and knowledge. One thing I would change is having what I assume was the staff lounge door wide open. It's kind of like Disney where there's something about seeing the hidden areas that makes the place lose some of its magic. At the wellness center there is a certain ambience and professionalism. Continuity at the nail salon would make the place even better. Having said this though, it is more upbeat like a salon so I can see why there might be a bit more leniency in this area. I had no wait and was taken back to a nice room all to myself where I received my foot salt soak (I chose the detox blend) and the infrared sauna. While soaking, I had the best chair massage ever. I was asked if I wanted to put my phone and belongings on the bench next to me and I should've just put my phone down because I was immediately transported to a place of transcendence. The tv with the gorgeous scenery was a big help. I didn't look at my phone once. I don't know what can be done about this but another thing I would suggest is getting the sauna floors underneath the boards where you step in dusted. I then had my luxury manicure with gel polish and Emily did a phenomenal job. She was super friendly, personable, and seemed to love what she does. I just absolutely cannot wait to come back!!!

Very nice nail tech. However she used a cheese grater on my feet and cut my toe. I didn't feel it…read moreat the time. She got something to put on it to stop the bleeding. It feels sore now. So I sure hope I do not pick up an infection ! I just read that. Nail salons are not supposed to use cheese graters for this reason. I hope they stop using them.