Good experience I walked into no appointment…read more I was welcomed right in , I was given a bottle of water right away I think I got a good pedicure I will go back

I'd say my experience at Classy Nails & Spa was definitely a mixed bag. There were things I really…read moreenjoyed, but also a few communication and billing issues that kept the experience from being a 4 or 5-star visit. First, the positives: the atmosphere is definitely a vibe! It's cute, relaxing, and has a nice overall feel. I also appreciated that the service comes with snacks, which is a fun little touch that makes the experience feel more elevated. Most importantly, I love how my nails turned out. My nail technician did a great job, and I was very happy with the finished product. Where things got a little frustrating was with communication. I requested a basic pedicure with gel polish and a gel polish color change on my fingernails. The receptionist mentioned that she was confused about my request, which caught me off guard because I felt like I was pretty clear about what I wanted. I also didn't understand why I was charged separately for removing my previous gel polish when I was getting a gel polish change. To me, removing the old gel seems like part of the process of changing the gel color, so I would have appreciated having that explained before the service. My fiancé also got a manicure for the first time. He specifically and repeatedly requested no polish. Unfortunately, clear polish was still applied to his nails. He didn't even realize it had been put on until I noticed his nails later. That was probably the biggest communication issue for us because he had clearly expressed what he wanted. Then, when it was time to pay, there was another mix-up. Our services were incorrectly assigned between our bills. Instead of me being charged for the gel polish change on my hands, I was charged for the pedicure. His manicure and my pedicure should have been on his bill, while I should have only been charged for my gel polish change. We didn't really push the issue at the time because it felt like trying to untangle everything was only going to create more chaos. However, it is something worth mentioning because clear communication and accurate billing are important parts of the overall customer experience. Would I go back? Yes. I wouldn't write the salon off based on this experience. My nails genuinely turned out great, and I really enjoyed the atmosphere and little extras like the snacks. I think there is room for improvement when it comes to communication, listening to specific requests, and making sure services are entered and billed correctly. For now, I'd personally rate my experience around a 3.4/5. The nail quality and atmosphere definitely earned points, while the communication and billing issues brought the overall experience down. I'd suggest booking an appointment rather than walking in, and make sure to confirm exactly what services you're going to receive and the pricing beforehand. It also doesn't help to see that the receipts aren't itemized specifically to show the customer what services they received with add ons (if any). The service(s) on the receipts just reads "custom."

I was able to get an appointment for a pedicure within hours of my call! When I spoke to Lisa,…read moreduring my inquiry call, she was genuinely pleased to be able to accommodate my specific needs. Upon my arrival, Lisa came up to me and greeted me like I was a dear friend. Her nail salon was clean, welcoming and properly outfitted with all of the equipment for a bridal party's services. Shelly was my stylists and couldn't have given me better service! She performed all of the processes with deft professionalism. I will be back again!! (Since I opted for no polish, I won't post an image . . .)

These ladies are fun! Great place to relax and converse, and right next to Barry's Bagels so you…read morecan make some deluxe me-time or a friends day out of it! So many colors to choose from - primarily OPI, but also China Glaze, Taylor Morgan, . It's well ventilated in here, never any of that old nail salon scent, very clean, comfortable massage chairs (new this year!), good music. We come for the pedicures, which were $55 at the time of this writing. We come in with three people and they never have trouble finding space for us all at once in their schedule.

Vibe of the place was beautiful. Lauren cut my hair well. I loved the products used and will be…read morebuying from them in the future!

I went in for a cut and color, and unfortunately the entire experience went very wrong. During the…read moreservice, my stylist made a noticeable mistake--there was a large chunk taken out of my hair. Instead of acknowledging it, she insisted it was just my eyes focusing on the contrast between colors. That response alone was frustrating, especially when the issue was clearly visible. The owner, Sarah, was brought over to fix it. She did address one side, but the other side was left uneven and still needed to be matched. Instead of completing the correction, she shifted her attention to her daughter, who also works there, and focused on doing her hair. When she returned to me, she simply said she had been working all day, was leaving, and that my cut would be complimentary. While I understand the gesture, I expressed that I didn't want a free service--I wanted my hair fixed. Unfortunately, there was no interest in making that happen. The appointment lasted five hours, and by the end of it, I was completely overwhelmed. I can have grace for a newer stylist making a mistake--what I can't overlook is the lack of accountability and professionalism. A simple acknowledgment and apology would have gone a long way. What was most disappointing was the owner's response. My husband called the next day on my behalf because I was so upset, and she never returned his call. Hair trauma is real. This experience has left me anxious and honestly afraid to trust another stylist. Very disappointing overall.

Sam is great! She's very particular. My nails look fantastic, fingers & toes. This was my 2nd trip…read more& I will continue to come back.

Good at customer service but really rough with hands! I showed the owner who did my nails the…read morepicture of the nails I wanted once and then in the middle of it I asked if she wanted to see it again and she said no, the design looks nothing alike. Colors are off and it's sloppy. She did the link perfectly like I wanted though. Very overpriced. She literally filed my cuticles instead of cutting them...

The ladies were very welcoming and pleasant to be around. The place was well kept up with the…read moresterilization of the chairs/tables/tools/floor/tub's/etc. They even listened to everything that I had asked for and what I wanted done for now and for the future appointments. Not once did they try to pawn me off on somebody else. Nor did they persuade my mind into changing due to their lack of talents. Goal Oriented! The Estimated Prices: Regular acrylic nails: balance start $19, repairs $3each nail, gel polish $12, design on every nail $10-$15.... That's a few days after getting them balanced my nails grow fast they did a greatest job

The only nice thing I can say is that the girls seemed nice. I went in to remove gel polish and get…read morea mani while I was at it. She left the foil wrap things on my fingers for 25 minutes before taking them off, I eventually told her it was burning my finger and took it off myself. I'm surprised that I have any fingernail left with the way that she filed the gel off. My fingertips are raw from her filing my skin. The polish looks horrible and she left lots of polish on my skin. She bumped two nails and had to redo them and wrinkled the undercoat while painting. It was horrible. Worst mani I've ever gotten. Oh, AND she didn't even take all the gel off.

My stylist didn't talk to me or try to make conversation. My hair color is black when I asked for…read morelight brown. Nor did she remove all the color before putting hair dye over this. I got nothing remotely close to what I asked for and the customer service was horrible. I don't even know why they have 4 stars.

Nice environment. My beautician cut my hair exactly the way I wanted it and my later return for…read morecolor was perfect. I will be returning as a regular customer to the sanctuary and my new beautician.

I had Helen do my acrylic set. Reasonable price only $35.00 compared to other places charging…read more$60.00 or more.

Terrible service, stinky, old shop. Owner should retire, should not be charging people for what…read morethey provide or should I say not provide. Kept hurting me with the drill, polish all over the place like my toddler did it, bumpy acrylic that he told me was "gel powder" after I told him I only did gel x builder. Don't waste your money or your time, seriously.

Ashley is a wonderful stylist with a great attention to detail. She has such a friendly, positive…read moreattitude and makes great suggestions.

I am writing this review for my wife…read more My wife had to change her nail technician for the first time in 12 years due to a retirement. She decided to try this location because it is closer to us than Adrian was. While this place is clean and appears to be organized and professionally run by nice people, I must warn you be careful who you get. The younger inexperienced nail techs do not do as good of a job and the ones that really do a good job ( young or older) are never available because they're constantly booked. Also, she said the selection of nail polish colors is substandard compared to the average salon. Just not enough choices. For the first time in 12 years my wife experienced premature chipping. Was it a substandard product or was it a poor application? We do not know. It's going to be hit or miss here ....You may have to break out some greenbacks to convince your way into somebody's schedule, otherwise you may end up with a "lower tier" nail tech. My wife does not like to complain but she was disappointed considering the cost of the manicure. On the flip side... my wife had a pedicure done that was very good. ***