Good experience I walked into no appointment…read more I was welcomed right in , I was given a bottle of water right away I think I got a good pedicure I will go back

I'd say my experience at Classy Nails & Spa was definitely a mixed bag. There were things I really…read moreenjoyed, but also a few communication and billing issues that kept the experience from being a 4 or 5-star visit. First, the positives: the atmosphere is definitely a vibe! It's cute, relaxing, and has a nice overall feel. I also appreciated that the service comes with snacks, which is a fun little touch that makes the experience feel more elevated. Most importantly, I love how my nails turned out. My nail technician did a great job, and I was very happy with the finished product. Where things got a little frustrating was with communication. I requested a basic pedicure with gel polish and a gel polish color change on my fingernails. The receptionist mentioned that she was confused about my request, which caught me off guard because I felt like I was pretty clear about what I wanted. I also didn't understand why I was charged separately for removing my previous gel polish when I was getting a gel polish change. To me, removing the old gel seems like part of the process of changing the gel color, so I would have appreciated having that explained before the service. My fiancé also got a manicure for the first time. He specifically and repeatedly requested no polish. Unfortunately, clear polish was still applied to his nails. He didn't even realize it had been put on until I noticed his nails later. That was probably the biggest communication issue for us because he had clearly expressed what he wanted. Then, when it was time to pay, there was another mix-up. Our services were incorrectly assigned between our bills. Instead of me being charged for the gel polish change on my hands, I was charged for the pedicure. His manicure and my pedicure should have been on his bill, while I should have only been charged for my gel polish change. We didn't really push the issue at the time because it felt like trying to untangle everything was only going to create more chaos. However, it is something worth mentioning because clear communication and accurate billing are important parts of the overall customer experience. Would I go back? Yes. I wouldn't write the salon off based on this experience. My nails genuinely turned out great, and I really enjoyed the atmosphere and little extras like the snacks. I think there is room for improvement when it comes to communication, listening to specific requests, and making sure services are entered and billed correctly. For now, I'd personally rate my experience around a 3.4/5. The nail quality and atmosphere definitely earned points, while the communication and billing issues brought the overall experience down. I'd suggest booking an appointment rather than walking in, and make sure to confirm exactly what services you're going to receive and the pricing beforehand. It also doesn't help to see that the receipts aren't itemized specifically to show the customer what services they received with add ons (if any). The service(s) on the receipts just reads "custom."

Vibe of the place was beautiful. Lauren cut my hair well. I loved the products used and will be…read morebuying from them in the future!

I went in for a cut and color, and unfortunately the entire experience went very wrong. During the…read moreservice, my stylist made a noticeable mistake--there was a large chunk taken out of my hair. Instead of acknowledging it, she insisted it was just my eyes focusing on the contrast between colors. That response alone was frustrating, especially when the issue was clearly visible. The owner, Sarah, was brought over to fix it. She did address one side, but the other side was left uneven and still needed to be matched. Instead of completing the correction, she shifted her attention to her daughter, who also works there, and focused on doing her hair. When she returned to me, she simply said she had been working all day, was leaving, and that my cut would be complimentary. While I understand the gesture, I expressed that I didn't want a free service--I wanted my hair fixed. Unfortunately, there was no interest in making that happen. The appointment lasted five hours, and by the end of it, I was completely overwhelmed. I can have grace for a newer stylist making a mistake--what I can't overlook is the lack of accountability and professionalism. A simple acknowledgment and apology would have gone a long way. What was most disappointing was the owner's response. My husband called the next day on my behalf because I was so upset, and she never returned his call. Hair trauma is real. This experience has left me anxious and honestly afraid to trust another stylist. Very disappointing overall.

Sam is great! She's very particular. My nails look fantastic, fingers & toes. This was my 2nd trip…read more& I will continue to come back.

Good at customer service but really rough with hands! I showed the owner who did my nails the…read morepicture of the nails I wanted once and then in the middle of it I asked if she wanted to see it again and she said no, the design looks nothing alike. Colors are off and it's sloppy. She did the link perfectly like I wanted though. Very overpriced. She literally filed my cuticles instead of cutting them...

Beautiful salon in a great downtown location. The atmosphere is quiet and relaxing. In addition,…read morethe workers are all very friendly and their services are all of high quality.

Highly recommend for all your nail needs. The girls were so professional and very welcoming. As…read morefar.as skill level...... top tier perfection

As you may have read, I've really bad having a hard time finding a nail place that not only does…read moregood work, and doesn't break the bank, but a place where they actually last? Upon reading reviews, and trying this place out a week ago, I'm happy to finally write a great review. Nici takes her time, is gentle when I ask, and the quality in her work shows. I booked online through Vagaro, they also put partial payment on a card, and then it was easy peasy from there. They have parking around the back, just be careful, it's a bit bumpy. I accidentally walked into their shared space (tattoo parlor), but they are right next door. At first I was puzzled, as their pedicure chairs are lifted onto a wooden platform with stairs leading up to the chairs, but at the point of having gone to several nail spots that are very eye opening (not in a good way), I would crawl through a hoop to find a good place. The water was perfectly warm in temperature, and she took her time to listen to my needs and wants. They have plenty of color swatches, a book, and she has chrome powder too. The massage chair didn't recline, so that's my only sad face. I often get a cramp in my leg when I sit in the position I was, so leaning back would have been more comfy. It did give one heck of a massage though. lol

Needed a pedicure, walked in and was taken right away. Going back in a few weeks, very clean and…read morerelaxing spa.

Due to covid I drove down to Toledo to get a manicure and pedicure. The place looked decent, but it…read moresmelled like cigarettes in the inside. My acrylic nails have chipped and fallen off just a week and a few days after I received them. I was told Shellac polish is 20 dollars extra and they did NOT have a good variety of colors. For my pedicure the man used paper towel to wipe of the lotion. They tried to use the same tools on me as my friend and I wasn't having it. I suggest you do not go here save your money and time!!!!

The older lady I don't know her name but she is The BEST NAIL TECH! I seriously had my nails done a…read moremonth or so ago and this is the longest they've ever stayed on, they look amazing and I'm a mom of three plus work and I'm always using my hands! They look great! Will always go back to her! The salon itself is older but don't let that deter you! They are the best! Also it's 23 bucks for a full-set and 15-20 for a fill so they are very reasonable! The selection of polish isn't the best but honestly that doesn't even matter! Ask for the older lady who works on Saturday early afternoons! Her son is awesome too, he's younger!

Great place, great people and a great community of people who care about their customersread more

Lovely salon! Wonderful service options! Katie is so kind The staff made my visit amazing! The…read morevichi shower is so nice and a unique experience for sure. Loved my facial Thank you for the Cherished Friends spa day! I had never had a spa day and this was extra special!

I'm in from out of town (San Francisco) and wanted a full set quickly but honestly didn't expect…read moreanywhere to be very good simply because there are less shops to choose from here.. I was delighted to be very wrong!! I walked in yesterday at 2pm sharp and found it to be packed, 2 women currently waiting and every station working on someone - probably about 12-15 people altogether being taken care of. They said I would have a 45 minute wait or so which is more than reasonable for a full gel set walk in, at peak time. Then TAMMY got me in at 2:05!! Ya'll I kid you not, I walked out with a perfect set, EXACTLY as I had asked for with many obscure preferences (that she was super friendly about) at 2:45 sharp. At $48 it was a tad more than most places I've been to ($35-40) but the service was so stellar, and my nails so clean and perfect, I'd happily come back anytime! Thanks so much, Tammy!

The worst nail salon I have ever been to. They didn't file or shape my toe nails during the…read morepedicure. They didn't curve and shape the outside of my nails for my manicure. I had glue nail polish underneath my nails and on my cuticles. It was the messiest ugliest manicure ever I wanted my nails shaped with a curve. She didn't bother buffering the top or bottom of the nail. Worst place I have ever been to and I have been getting my Nails done for over 20 years. Will not recommend. I showed. Picture for a design didn't match picture at all. Tried to resurrect the situation and only made the design look that much more disgusting. Not talented individuals. 90 percent fake reviews on google. Do not trust this place. Fifteen years ago this salon had a bad reputation. Don't know how I could believe it changed. Do not recommend Also told my mom the powder sns polish or dnd which they use a generic brand. They have to uv light. Unprofessional and untrained morons.