Fortunately this store in W. Farms, Farmington, CT offers great service, and knowledgeable staff.
BUT I had to mark down the score because of the return policy for shoes bought on- line. READ VERY carefully all the way thru their policy and under different headings because there is conflicting info.
First: The packing slip with the shoes says return thru FedX. However as you get ready to print return label, it does NOT allow you to ship back thru FedX, only UPS and the Post office.
Second: Customer service failed to fully explain the, "can return shoes to any store" rule IF you paid for the shoes thru PayPal. In that case, you canNOT return shoes to a store.
Third: The website has no option to exchange shoes ONLY return them!!??
Fourth: Customer Service emails are very VERY slow to get back to you with an answer, ie 2 days.
Fifth: Called Customer Service- I was on HOLD for 27 minutes with no answer.
Sixth: Return policy states you canNOT return kids' shoes bought online to a store unless they sell kids' shoes.
Very VERY disappointed in a store that had a good reputation all the years I bought good quality shoes from them-20yrs- when I could return shoes purchased online to ANY store.
EDIT: I changed my stars to 4 stars ONLY AFTER deciding to call my local store in a last ditch effort to exchange the shoes bought online. The Farmington, CT store manager "G" was incredibly helpful and offered to take the shoes back in exchange for a smaller size! read more