Unfortunately car broke down while out of town in Columbus. Decided to try Luke's per several on…read moreline reviews. Takeaway is this a professional shop staffed with good people who really are committed to customer satisfaction. This review is based on a one time experience but would probably use them again.

TL;DR: Luke's is great. Honest and fair value, and saved me a ton of money. They have my highest…read morepossible recommendation. Buckle in because this is a long story. I had a serious problem with my AC: it blasted hot air when the car was in motion. My regular mechanic refilled the freon, tried to fix it, and found it was over his head. No charge for the labor, since he couldn't fix it, but $70 for the freon. He recommended I try the Toyota dealership. I went to the dealership, paid for the inspection, $300, which goes towards any work done. Was told I had two problems with the AC: the freon was over-filled, and the motherboard was bad. They guessed that the overfilled freon was the core problem, and the motherboard was causing a minor, unrelated issue. I expressed doubt, because the freon had just been refilled, and the problem had started before refilling it. The rep insisted that this was the most likely explanation, and that they had to refill the freon anyway. $350 for freon, of which $300 was already covered by the exam fee. Meanwhile $1.5k for the motherboard, which they didn't recommend replacing. So I pay for the freon, my rep says the problem's fixed. I drive away and as I do so I am blasted with 105 F air; the problem was not fixed at all, the freon was a red herring. I didn't want to spend $1.5k with a team that had already made one bad call so I decided to get a second opinion and chose Luke's based on their Yelp reviews. Luke's did an exam, $200 or $250, found that the freon was again overfilled, and thought the problem was with the HVAC actuator and quoted 2.3k. Ouch! (It's a lot of labor as they need to take out the entire dashboard.) I talked to both Luke's and the Toyota guys about their different opinions. Luke's was able to give me the error codes from their exam, while Toyota hadn't retained any paperwork at all. Moreover Luke's was willing to do a second exam, for free, to make sure they were right, while Toyota was not. Toyota agreed that if the actuator needed to be replaced, 2.3k was reasonable. I went back to Luke's for the second exam. They stood by their conclusions. So I bit the bullet and asked them to replace the actuator. They gave me a free car to drive while mine was in the shop. Turned out I didn't need it for long: they were able to replace the actuator quickly by going through a vent, rather than taking out the whole dash. This knocked about $1k off the job in labor. And when I got back in the car, lo and behold, it was fixed! I cannot overemphasis my elation. Luke's did better than the dealership, by a lot. They were accurate while the dealership was incorrect. They were scrupulous and offered a second exam for free. They figured out a way to save me money. And best of all they actually did the job. Highest possible recommendation.

I appreciate Paul and his honest assessments of what needs to be done and what can be done. He's a…read morepleasure to work with and is almost always able to fit me in if something comes up. Quality work. This is my trusted mechanic in Columbus.

It is so easy to feel intimidated when car troubles arise but I've been going to Paul and his team…read morefor the last 2 years for my little beater Honda and he keeps it running well for me. One time I came in with my side mirror knocked off and he helped me replace it with a scrap just to get me by until I could get it fixed. He's suggested a class to teach people who are intimidated about cars how to do tasks like changing a tire, or the oil in case of emergencies. He's flexible as well. I've called day of, realizing I am well over miles due for an oil change and he gets me in quick. Once he even lent me a car to drive while he was fixing mine. Paul takes care of people.

Walleed and Mike have a good system going. It feels honest, lots of people working on different…read moreprojects. There was good communication on different plans of attack on how to diagnose my trucks problem, felt like I knew what was going on and when. Would love to see more people go to them so they can expand.

From the owner: Affordable Mechanic Shop in Columbus, OH $39.99 Synthetic…read moreBlend Oil Change $49.99 Full Synthetic Oil Change

I had messaged with Melinda about Bobby coming out to swap a seized ac compressor on my 04 escape…read more He came out in a timely manor and fixed it on a SUNDAY! Bobby was EXTREMELY helpful and got the new compressor installed within an hour or so. I think I found my new mechanic in the Columbus Area. They only do Mobile service for now but that works best for me because he came straight to my apt and fixed my car there! If anyone needs work done I would highly recommend this company. Fast, easy, convenient, and affordable! I was expecting to pay a lot more than I did but they are professional and understand that good service and reasonable prices go a lot farther than most anything else!

PLEASE DO NOT TRUST THESE PEOPLE Robert(Bobby) came to check…read moremy vehicle out and said it needed a secondary air injection control valve & an intake manifold. He said he will get the parts for me online and asked me to cash app the money so I cashapp him 453.51 which was the total amount for the parts, his wife Melissa said that the parts will be delivered to there address within a week or so...I took my vehicle to another mechanic to have a diagnostic for my airbag light because at the time Bobbie did not have one and the other mechanic did a full diagnostic on the vehicle and found that I did not need the intake manifold or the secondary air infection control valve, that it was only one of the airlines where cracked so the mechanic replaced it for 100.00...I message Melissa back and told her that I didn't need the parts and that she can return them so I can get my money back...she said she would then begin to ghost me and make up stories as to why my refund was taking so long...she said she was sick in the hospital and that she will send it the end of the day last week but never did...she keep saying im going send it, then they both ghost me completely....Im in the process now of suing them, this is wrong how they do people and I will get my money back!!!

Generous 4 stars (3.5 would be more accurate for me)…read more There's a few things I love about this shop and a few I don't. Firstly the loves: - I love the convenience of this shop being walkable to me - Woman-owned and operated - Supportive of other local businesses Things I don't love: - It isn't the cheapest. Even oil changes cost a bit more here. - At our last visit, we scheduled our oil change, dropped it off the day before, and it still took all day the following day before the service was completed. Not having a car all day for a regular oil change is not great. For me, it can be worth it for some services, but know that you will be paying a bit more and may not get the fastest completion of services.

I loved everything about my experience at Alternative Auto :) Their website alone had me hooked. I…read moreneeded an oil change and was prepared to do my norm...wake up early and try to be one of the first cars at the shops in hopes that I don't end up spending my whole day waiting. I go to their website to check their hours and boom, there's a scheduling option where you can make an appointment and log all of your concerns ahead of time. They even had an option to reserve transportation to and from the shop. I got a text when my car was ready and a link to the inspection results along with a breakdown of any future work needed, talk about convenience. The woman I worked with at the shop was also friendly and reminded me how close they are to Short North, so you can easily walk to grab food or shop while waiting on your car. Easy breezy experience!

We were in Columbus to move in our daughter and before going home needed someone to checkout our…read moretruck as it was making a concerning noise. We called two places and they could not see us for another week. We were given the name of Star and Northwest Auto and we decided to just stop by. They jumped in the truck right after we got there and did a test drive. We were so thankful for the quick assessment. We had to fly home but they found a part and got it repaired in just a few days. Not ideal for our first college move in experience, but they were amazing. We highly recommend.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

After driving across the country to get here, I knew my car needed a checkup. It was due for an oil…read morechange and I was sure tons of other work too. It was also getting into winter and my Socal self had no idea what that entailed. After doing some research online and on reddit, I found Valentino's as a mechanic that was both reputable and fair priced. I have to admit, I know VERY little about car care and have always just left it in the hands of my mechanics so there is definitely a high level of trust that they won't price gauge me. Seeing as I knew nothing, I left everything in the hands of the employees at Valentino's. I literally told them I just drove out from CA and need an oil change and whatever winter requires. I'm pretty sure I just looked like a deer caught in headlights cause honestly, what is snow even? Anyways, they completed the job in a couple of hours and explained to me what they did. Apparently, my car was already winter ready and my car really only need an oil and air filter change. The total was completely reasonable and they didn't try to sell me any extras. They definitely could have made up some winter requirements and I would have just jumped on it. Anyways, if your car needs repairs of any kind, I'd highly recommend Valentino's! I've already been sending my friends there and everyone's been happy so far!

Valentino's provides the best service I've ever had when it comes to car shops. I feel well taken…read morecare of every time I have them work on my car. From start to finish, their communication is excellent. They are professional, polite, and informative. In addition, they will educate you if you have questions, and they always have researched options to discuss through with you. Car problems are never fun, but I know my car is in great hands whenever at Valentino's. It's where I go consistently now as they have proved they are reliable and care. If you want peace of mind about your car, go here. Shout out to Alec who often seems to be the one helping me. You do a wonderful job, as does everyone at Valentino's.

I can't stress enough how wonderful Mike is as a mechanic. My boyfriend and I took our Jeep (our…read moreonly car) to Pep Boys for an oil change and diagnostic. They told us that an auxiliary fan was broken, and "repaired it" for nearly $400. Less than an hour after their "repair", our car broke down in traffic and smoke started pouring from the hood without warning. We feared the worst. We called Mike for an estimate, and he came and looked over our Jeep the same day. He took excellent care of us, was honest, and explained his hypothesis of what was wrong with the car. HIs rates were fair and he was just overall wonderful to work with. 2 hours after he arrived to our complex (after having our car towed home), our jeep is up and running better than ever. And for very little compared to what Pep Boys tried to sell us. He even showed us that the "broken" fan, in fact worked, and gave us a year's guarantee on his labor. His work was so good and honest I felt inspired to get on here and create a profile for his business. Call him should you need any car advice/minor repair.

Avoid this place.Very rude right from the start of the conversation. I ask if they use the…read more costumers parts and it went down hill from there very rude . I was a potential customer but not now.

Got the auto service needed (engine repair & antifreeze flush) for an affordable discounted priceread more

I made an appointment for a 10:30 oil change. I had an amazing coupon to get it done for free. I…read morewas there at 10:15 to wait for my car. The attendant offered me a ride home and back with a Lyft driver. I went ahead and took the ride home when she said it would be a few hours. I tried calling at 4:30 and was on hold for over 20 minutes. I finally got a text at 5:00 stating my car was done. I spoke with Denise at checkout and told her the wait was not acceptable. She explained that they had 15 cars towed in that day along with all of the appointments. Uggh. She offered me a discount for my next service. Great value with the coupon. Time or money is the big question on whether I will be back.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!