Quick and affordable oil change. You can go back for free top offs - oil included. Theres usually a…read morecoupon on their website, too. The staff is friendly, and like any auto place they going to try to upsell you

I cannot recommend the Schrock Road location. On January 10, 2026, we had an oil change before a…read more125-mile trip. Within 24 hours, we noticed oil leaking from the vehicle. A follow-up inspection found pieces of a shop rag protruding from the oil filter area--clear evidence of improper installation. This could have caused serious engine damage. (I have photos and full documentation.) When I returned to the shop, the manager acknowledged the situation and dismissed it as "just a shop rag" and that "it should be OK." I requested a refund, which was supposedly submitted, but I have received no response after multiple follow-ups with both the location and corporate.

A gleaming new location atop on old Wendy's location…read more Three lanes were open today with speedy, friendly, and efficient service. The smartly dressed staff ran around like pit crew at Indy. Very good service. This new location mailed 50% off/$25 off synthetic coupons, too, so I used that and got a solid price. Even if you forget, quickly hit their website via your 'phone, and you can usually get a great coupon immediately. You can tell they care about doing it right and disposing of shop materials appropriately. Do they try to sell you additional services? Of course. Stick to what you need, and drive away happy. Oil change and wiper blades for me. I'll likely be a repeat customer for routine oil changes. The staff are polite, go getters...they got me in and out quickly. I'll be back.

I went here for the first time today, they gave me a 25$ discount, they were fast and very…read morefriendly. It was a weekend and pretty busy, and they got me in and out in about 30 mins. They communicate with each other constantly and I have trust in them to do well! I'd recommend these guys.

Only since they had a $39.95 for a FULL SYNTHETIC OIL CHANGE is the ONLY reason I went to Tuffy's…read moreat this location. They are the BIGGEST RIP OFF I've experienced in a very long time! Here's a few examples ... TUFFYs on WEST 5th Av told me I needed SUSPENSION STRUTS ($1664 worth) coz my vehicle was "very bouncy" which it isn't AT ALL & they didn't even drive the car! Note: I had a 4 WHEEL ROTATION/BALANCE AND ALIGNMENT the day before elsewhere. I called back to the place that did my alignment to be sure they checked all suspension components (just out of curiosity since it's hard to trust some of these places) and they DID to find nothing that needed replaced! Then Tuffy said I "needed" a BATTERY REPLACEMENT coz there was some RESIDUE on it! Instead of just wiping it off, they'd prefer to rip off a customer! That was going to be $200! They sure don't go out of their way, in the very least! Then I "needed" SPARK PLUGS... (I had those replaced 3 years ago and had no issues there either.) Another $300! Then I "needed" BRAKE FLUID FLUSH (No reason just that it needed to be topped off) Oh they don't do top offs for a simple pouring of fluid into the reservoir until it reaches the full line! They'd rather charge $115 for a FLUSH! Then I "needed" STEERING COMPONENTS (tie rods & steering gear) Again, I had no issues there. Oh, that was an additional $500. The next day AFTER this BS nightmare, I brought the list of repairs from TUFFY to my regular car repair place that I've used for a decade for any major problems come up coz he's proven to be trustworthy. He did a DIAGNOSTIC and found nothing wrong with any of the above issues. (Which I already felt I knew but wanted confirmation.) So, THIS is what they call a "FREE COURTESY INSPECTION!" I'd call it something else but all in all saved myself $3,000 coz I speak up, ask questions, decline and follow thru with what I knew was a means of financial exploitation. Stay away from THIS TUFFY's LOCATION on 1524 W Fifth Ave

I stopped by today to have a tire looked at that was losing air. I was told the tire was not…read morerepairable due to the nail being too close to the sidewall. I was told that I would need to purchase a new tire. On my way home. I stopped at a competitors shop to have the same tire looked at. I was shown the nail in the tire. Middle tread row. Nowhere near the sidewall. $15.00 tire repair vs $285.00 new tire. I feel like I was misled to buy a new tire. I won't be back

I made an appointment for a 10:30 oil change. I had an amazing coupon to get it done for free. I…read morewas there at 10:15 to wait for my car. The attendant offered me a ride home and back with a Lyft driver. I went ahead and took the ride home when she said it would be a few hours. I tried calling at 4:30 and was on hold for over 20 minutes. I finally got a text at 5:00 stating my car was done. I spoke with Denise at checkout and told her the wait was not acceptable. She explained that they had 15 cars towed in that day along with all of the appointments. Uggh. She offered me a discount for my next service. Great value with the coupon. Time or money is the big question on whether I will be back.

I had a relatively bad experience here. Car was having trouble restarting with auto start/stop, so…read morewe replaced the battery which did not solve the issue. The car stopped starting all together, so we had it towed here. Being a AAA member, I had sole trust they could diagnose a pretty simple problem and resolve it relatively cheaply. Their diagnosis was it was a bad battery. When they called to let us know, I explained that was likely the least possible scenario. Surely they checked the starter? Anyway, they charged me over $100 to pay for a diagnostic fee, to tell me the battery was bad - a free service at any auto parts store and also on a brand new battery. I had no choice but to pay because it was a weekend, and was closing soon, and I needed to get it towed to a different shop to get the starter replaced. I called the service manager to explain, and ask they refund the diagnostic fee since it was wrong and poorly diagnosed. He was too busy to talk and said he would call back. Still waiting for that call. I don't think they intentionally tried to take advantage of me, but that was a pretty incompetent diagnosis of a car that wouldn't start and will not rely on them again.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

Been a customer for 35 yrs! Donn has always taken excellent care of me and my family as well as…read morefriends

I have been coming here for years. They're always professional and friendly. I don't have a lot to…read moresay aside from they do oil changes well and at a decent price (and they honor their coupons saving me a few bucks.) They will vacuum your carpets and clean your windows, too, which is a nice touch. In full, honest disclosure, I took a star off because the young woman working there isn't the world's most friendly person (she managed to be snarky while directing me to pull my car up closer to the garage doors, zero smiles, just sort of felt like she was over it.) TBH I don't care that much if she's not friendly if they do a good job. The rest of the staff is super friendly so don't let Debbie Downer ruin the 5 minutes it takes to get a quick oil change!

Excellent service from very knowledgeable employees. Polite, well spoken too! Would bypass every…read moreother place to come here.

"We don't want your money, we want your business". This is the motto Dublin Road Auto Care performs…read moreby and I can attest they abide strongly by it. Paul has provided me fair service every time I have taken my car to his shop. He beat competitors on price and time and goes beyond what I initially ask for to address all issues my car might be having. He doesn't just up sell me either. He points out the issues, discusses the options, and lets me decide what will be done. He doesn't force my hand ever. I appreciate the genuine behavior of this shop and will continue to go there.

I appreciate Paul and his honest assessments of what needs to be done and what can be done. He's a…read morepleasure to work with and is almost always able to fit me in if something comes up. Quality work. This is my trusted mechanic in Columbus.

GM was working his ass off,the only employee in the shop.And he did a 5 star job.He stayed very…read morecalm and cool. I'm a retired GM of over 38years ,and I have been in that situation too.James GM 2260 E Livingston ave.Bexley ,OH 43209 He is a great part of your team,treat him like that,common curiosity goes a long wa. He did a excellent job and very knowledgeable of automotive care and great customer service Sincerely : Troy C.

Great service! Nice guy at the counter, only $30 to get a tire plugged up and inspected.read more

Check it out! The Valvoline Instant Oil Change was impressive. Despite the location being quite…read morebusy - which is understandable given the awesomeness of their work - the experience was very professional, quick, and remarkably thorough. Mylan immediately greeted me and thanked me for my patience regarding the short wait time. Great customer service! The oil change was smooth and what truly made the difference was the crew. Marquise, the floor manager, was leading the team - he has such an uplifting spirit and clearly keeps everyone motivated. Mylan, Payne, and Eric - skilled mechanics - worked hard on the vehicles. They were focused, efficient, and clearly demonstrated a commitment to safety by being meticulous with every step. Valvoline offers great discount coupons so check out their site while they work on your car. A huge thanks to Marquise, Mylan, Payne, and Eric for the five-star service. I will definitely be back for future oil changes!

I came here because I needed an oil change quickly, so I wasn't worried about the price. I know…read moreyou can usually get better prices at other places. my car was at a little over 100k miles, and so they asked me if I wanted my transmission flushed as well. I agreed. Then when they went to do the service, they told me they didn't have the right tool to do the transmission flush, and told me to go to a different loation to get it done which is strange to me. i drive a 2015 honda civic. one of the most common cars on the road. Overall, I got done what i had originally intended to get done, but was just a little disappointed I had to figure out my transmission elsewhere. I probably saved some money I guess.

I don't like taking my car into the mechanic any better than the next person, but I really do like…read morethe guys (and Sharon) over at Tom Hatem. Not only do I have a foreign car, I have a solid affection for MINI Coopers and all of the quirks that come with owning a German made British roller skate with a motor. I had come here for routine oil changes prior to the pandemic, but the shop got a little full during shut down and it was hard to get a time that worked for me. Anyway.... when my panoramic sunroof got stuck, open, naturally, this week, I called the dealer and they couldn't offer a loaner car until May (!!) and couldn't make any guarantees as to when they could even get the car into the garage after I dropped it off. So, next option - Tom Hatem. RIck also said I'd have to drop the car off, but it was "because I've got a couple of cars in the shop and I don't want you to have to wait around all day," plus, he was confident that if they couldn't fix the sunroof, they could at least render my vehicle water tight before the rain, so off we went. His best guess was 30 minutes of work, but they ended up needing an hour. Rick did the usual great job of explaining what the problem was and how they fixed it. He had the car ready by the following morning, by disconnecting the motor to the sunroof after he had to take the roof off to reset it manually. Either way, I was pleased not to be rained on. Paid for the labor and he gave me a nice write up on what they did, in case I want to have the roof repaired in the future. and off we went. I will head back over there first the next time I need something.

Well let's be a story teller for a few moments and speak about a time when owning a German…read moreenthusiasts car was fun, exhilarating, cool, and gave a great sense of the ultimate driving experience. So over the years I've found myself here upon a few occasions. While some of the experience with my 'beloved car' has been a hate relationship it has also came with love too. Anyways I found this place after a few recommendations came to go to them after some problems a few others couldn't manage or weren't willing too. Tom Hatem has always been good to me. As bad as this will sound I know the gentlemen at the counter quite well. I have been a long time customer since the inception of owning my 'Ultimate Driving Machine'. Some of that has been love and hate, but Tom Hatem has always had me back on the road. They also back their work! That is something that brings me back as some will not offer such a warranty or piece of mind to their customers. If you ever find yourself needing an automotive shop for German cars (more so BMW experts) I recommend them highly. They also work on Audi, Porsche, VW, although BMW is their specialty!