On 01/28/2025 Myself (Robert Tafoya) and Matthew Burdine went to Clark's auto (Address 840 Pitkin Ave Grand Junction Colorado zip 81501) to buy a vehicle. We had a deal going and they told us we needed insurance, so we went to the broker that Kevin (car dealer) recommended and got insurance after we received the declaration page which was ambiguous. Matthew Burdine and I (Robert Tafoya) were traveling on Pitkin Ave with the "Dec page" to give to Clark's auto when a Toyota Prius turned left from the middle lane and caused the fortuitous car crash it was very serious, I sustained moderate injuries. Kevin (car dealer) traveled to the scene of the accident not considering the DEMO plate and still being registered to Clarks at the time of accident on the vehicle he registers the vehicle in our names and claim it under the new policy which we acquired which is insurance fraud due to the fact it was not registered to us yet at the time of the accident. I (Robert Tafoya) and Mathhew Burdine were not aware of what had taken place until we spoke to an attorney (Chadwick McGrady). Mendota insurance accepted the claim and due to their own negligence, they did not listen to me (Robert Tafoya) when I told them about the insurance fraud then they were not responding to my phone calls text messages for about 26 days. This has been ongoing I haven't received anything for time out of work because my injury from the accident I lost my down payment of 2000$ we don't have the vehicle, and my medical payment check is not here it's been almost 3 months. IF I COULD GIVE 0 STARS I WOULD read more

Thank you TWICE over for the prompt service and love you showed my vehicles. Thanks to Lewis, my cars were rescued not once, but twice and they got the love you would hope they would. read more

The guy who runs this place is a total asshole. He started yelling at me and told me I had insulted him because I wanted to see if the car worked before I paid. (cash of course). He then tried to tell me I had to pay for a notification fee because the car was there for more then a day. I said, the car wasn't impounded, it was towed at my behest, and on top of that it was only there for a day, not two. He ended up taking $70 off the bill. Thank god I asked him what he was charging me for. read more

This place is quite shady. My car was towed by Clark after my friend driving it got arrested ( mind you, it was in perfect driving condition). When I called, I was told that they tried to drive it instead of town ing and that they couldn't because of some "electrical" problems. Then they told me it was probably from when the tires blew. Next, I showed up and when I asked about it, they said that no one drove it and that it was wrecked when it came in. So who's telling the truth? I called the cops and they didn't have any accident report on the car because there was no accident. It was supposed to be just impounded because my friend driving it got arrested. read more

A sheriff found my stolen motorcycle, and looks like asked these guys to tow it onto their property. For the towing, sitting there overnight and some other BS excuses they've charged me almost $300. I wasn't in position to negotiate, so I just paid without drama, but I would never recommend services of this junkyard looking establishment to anyone. read more

I don't know how this modern day highway robbery place is still in business either. My car was towed to Clark Auto in the morning, then I went to claim my car that afternoon but Clark Auto gave me a major run around and refused to release my car. It took a week to get my car back after Clark Auto charged/robbed me of bunch unnecessary charges. If your car is unfortunately towed to Clark Auto, they will try to keep your car for as long as possible and charge you as much as possible before you get your car back. My girlfriend was involved in an accident and when she went to claim her car, the tow company released her car upon request. Clark Auto won't be this honest with you. If your car gets tow there, Clark Auto will give you the run around until they rob you of bunch fees on top of the tow fee like notification fees, impound fees, daily storage fees and many more. Buyers beware! read more

Worst customer service ever. My daughter, 17 years old, was in an accident yesterday and the police officer gave her the name of Clark Auto to have it towed. The tow truck driver was very friendly an helpful, however the experience with trying to get her car back is unacceptable. When my daughter called to give them her insurance information to pay her tow bill, they would not bill them. She was told it would $295.28 to get her car out of the lot and then another $125.00 to tow it to a shop. Our insurance company tried to talk with Clark Auto and they were told the same thing, they would not take a credit card or bill the insurance. I have never had this type of customer service from a tow company before. I would definitely not recommend them to anyone. read more

My car sustained significant damage in an accident. The police recommended it be towed by the next tow company on the list- Clark Auto. They are giving me a major run around in trying to get my car towed to the body shop that will be doing the repair. First they said they would release it with a "verbal release" by me. When my body shop tried to pick it up they said they needed a release from the insurance company. When I called back they told me I had to present a notarized release to them. The only logical explanation is they want to hold my car as long as possible so they can collect the fees. There must be more ethical shops around. read more

I have had my car inspected here for the past 2 years and will be going again this month. They are always extremely attentive and professional, even topping the car off with air and fluids for no extra charge. I was introduced to Clark Auto by my employer a highly regarded national non profit that brings all their vehicles (10+) to Clark's for inspections. I can't speak on their other services but their inspections are great. read more

I unlike many of the other reviewers have dealt with Clark Auto on two levels. First of all, I have always had my vehicles inspected at their shop. Not only was the customer service superior but also the knowledge of any issues that my car(s) may have at the time of inspection. They were clearly the best choice for me and my family. I too, have had the experience of being in a wreck. I also wanted my vehicle towed to my home, but when the policeman(not Clark Auto) explained that the rule regarding towing the vehicle to my home or other location was not their(Austin Police Department) rules but that of the state regulatory agency which governs the towing companies in the state. I didn't have the tow fee of $150.00 which is a City of Austin fee so my insurance company advised me to have the vehicle towed and they would pick it up. My car was at their lot for twenty days and my insurance company and their representative which was another towing company had no problems getting my car out----even at 10:00 pm!!! Maybe I'm just lucky or maybe those whining about service received at Clark Auto are just that whiners who want to place the blame on someone else. Way to go Clark Auto!!!!!! read more

HORRIBLE service. They had records visible and in complete disarray all over the office. The employee actually told me to follow him under a car that was held suspended on the hydraulic lift because there was such a mess everywhere and we could not pass to the back area. In addition they LOST MY KEY AND LIED ABOUT IT. read more

The police had my car towed here after an accident. First off the communication there is terrible. I had the tow driver telling me one thing and then when I called the office to confirm, they denied what he said, same with any other communications I had with them. Always inconsistent. I called the morning I before I went to pick up my car to let them know I would be picking it up and to check the condition of my vehicle. When I arrived there wasn't anyone in the office with the exception of a small child sleeping on the couch. I walked around to find someone and couldn't so I called the phone number. A woman then came from a back building to greet us. They charge 150 for towing, which is ridiculous, then 20 per day storage, which I was charged an extra day. Plus a 50 dollar notification fee for a notification that I still to this day haven't received. Me calling them the day it was towed there and the morning of pick up were the only communications. After informing me that I couldn't have my car until I paid (even though the at fault driver was suppose to pay) after I drove all the way down there, I offered my credit card. I was then told their card reader was broken and I would have to pay cash. Why wasn't this told to me when I called that morning? Now not only was i inconvenienced in every other way but now I had to go pay fees at an atm to get cash. The place was very dirty, disorganized and definitely shady, so the last thing I wanted to do was give cash. After finally getting cash and paying the ridiculous bill. She stated she had to move cars to get to mine. What had she been doing since I called that morning? Or while I was getting cash? She was only able to move one car, (at a towing place!!) so between my father, a random adjuster that happen to be on site and I, it took almost an hour to get my car out of their lot. My car also had a few scratches on the sides that were not there in the after accident pictures. If I could give 0 stars that wouldn't even be low enough. I have never had such a terrible business experience. read more