Ramiro provided excellent service today. I called about a frustrating toilet flushing issue, and he…read morewas incredibly thorough during the inspection. He took the time to explain exactly what could be causing the problem and walked me through the solutions. Super knowledgeable, clean, and professional. I'll definitely be reaching out to him for any future plumbing needs!

Quick response Very…read morethorough and professional diagnosis, reasonable prices. Will hire them again next time

I always say, while having a good initial experience is nice, have great FOLLOWUP is even better!…read moreThis is how you tell if a company will stand behind their work - for things done on your house, I think that is CRITICAL. A few days ago I noticed that on one of our faucets, if I closed the hot water side too fast there was a little bit of a rattle under the house. I thought I could handle it myself after asking Perplexity what it could be and installed a water arrestor. That didn't help so I thought, maybe it could be the strapping. I reached out to Handy Plumbing Man on a Saturday and they were quick to respond that they could have someone there on Monday. Monday morning came and their technician, Miguel, went down and found that one of the pipes they had worked on wasn't totally secured. No problem, mistakes happen. He said he'd call the office to get technicians over to check the strapping on the work below. I had to go into work but did get a message from them later on that day to see if they could get someone over the same day (Monday) to fix it. This is more on me that I had already gone into work, but they said they could do tomorrow morning at 8am. The guys, Carlos and Baltazar, came bright and early, went under the house and secured the pipe and then some. Awesome company!

I've hired Handy Plumbing Man many times for a recurring building plumbing issue that is affecting…read moremy condo. Today, Ryan K. and Jose came to help and they were phenomenal. Ryan spent time explaining what was happening, what the HOA has been claiming and how they're not entirely honest with me and other homeowners. Bottom line, Ryan and Jose are phenomenal and I highly recommend Handy Plumbing Man. Thank you once again for your prompt response and service.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

Eduardo did an amazing job replacing my old water heater. He evaluated the current setup and…read moresuggested improvements to follow the current code. He communicated all details clear and easy to understand. That helped us with evaluating and planning the replacements. Eduardo installed the heater the same day. The new water heater installation looks great. The only issue is a very long wait for the city permit to be submitted: 6 to 8 weeks. This was unexpected. I hope it will go well. I will update the review once it is done.

Wish we knew about Efficient Water Heaters sooner…read more We had to replace our tankless water heater on short notice and had a new Navien tankless water heater installed by another company. Unfortunately, it took 2+ mins to get hot water. The installers came back multiple times over many weeks trying to fix it -- no luck. In desperation, we called Joseph at Efficient Water Heaters who came out and quickly diagnosed the installation issue. The next day, Omar performed the work and now (finally!) our Navien operates as intended. This business is Navien certified and it shows; they definitely know what they are doing. Oh, and they're very personable & professional throughout. Just call or text them to solve your water heater needs. No need to mess around with anyone else.

Contact efficient for a quote, they are competitive and offer me a time window the very next day,…read moreshow up in the given window, take care of the hot water issue. Price: competitive Timeliness: on time Quality: top notch Responsiveness: super fast Piece of mind: priceless I am a happy camper

10/10 - Highly Recommended!…read more Our water heater had been giving us problems for quite some time. We originally hired a plumber who claimed to have replaced the broken part, took payment, and assured us everything would be fine. Unfortunately, the issue continued, and we found ourselves relighting the pilot over and over again. Once winter arrived, taking cold showers in the morning became almost unbearable. I finally decided to look for a true water‑heater specialist and came across The Water Heater Guys on Yelp. I called and spoke with Luigi, who was incredibly easy to talk to. He asked for the serial number and immediately knew the model of our unit. After I explained the daily issues my family was dealing with, he told me what he believed the problem was and provided a clear quote. We scheduled an appointment, and Luigi arrived right on time. He instantly identified the issue and repaired everything that needed to be fixed. From that day forward, we've had consistent warm water. It's such a relief to finally have a water heater that works--no more cold showers! I'm truly grateful to Luigi for his professionalism, efficiency, honesty and kindness. Ten stars for The Water Heater Guys! Highly recommended.

We needed help relighting our water heater pilot light. Luigi talked me through it over the phone,…read moreno charge. Honest, great service. Thank you.

Really good experience overall. They got back to me quickly and were able to come out fast. AJ…read moreshowed up right on time, was super professional, and easy to talk to. He explained what was going on and fixed everything without any hassle. Would definitely use them again.

Used them a couple times now. Very professional and resolved my plumbing issues quickly. Highly…read morerecommend this business.

Isaac and his team was very helpful, they are very knowledgeable and put extra efforts to help me…read morefigure the sewer conditions that several past plumbing companies weren't able to provide!

The Gentlemen were very professional, communicated every step. No surprises following the service…read morevisit. I highly recommend these folks, you will not be disappointed.