We absolutely DO NOT RECOMMEND CLANCY MOVING SERVICES and LOGISTICS!!!
On moving day, things came unraveled. As if people don't have enough to do while in the middle of a long distance move.
On the first day, one of the movers broke a collectible plate. Not the end of the world, right? However, nobody told us about the broken item. We didn't know anything about the broken plate until we found it buried in a bag of painting supplies (that was not being moved with us and) after the broken plate was hid in the bag, that bag was tucked way under our dining room table. When we found the plate in the early morning hours of day two of the move, we called Clancy and told them. We also told them we do not want that particular employee (who was the only one working in the room where the plate was broken and hid) back in our home handling our property.
Clancy Moving Services sent a gentleman named Tom out to see us. Tom was sent out to make the situation of the broken and hidden plate right. His words, not ours. Tom came across as sarcastic, disrespectful and he downplayed the totality of the incident. Very disappointing and unprofessional.
Fast forward a bit... We had moving supplies around the house. We had been packing and preparing for a while. Our supplies were clearly different than those which the Clancy crew brought. Unbeknownst to us, the Clancy crew used our packing paper and used and finished our 25 inch roll of green plastic wrap and left us with nothing. Thank you Clancy for complicating an already stressful process. Thanks for using up the open pack of paper we had been using and leaving the empty box for us.
Now you're probably thinking things can't get worse... but they did. Clancy's contract driver packed a box labeled "Parts". This box contained hardware removed upon disassembly of certain furniture pieces and those parts were needed to reassemble several of our large items when they were moved to the new house. Furniture pieces like a three piece dresser and mirror, our China cabinet, our adjustable beds, our dining room table, our kitchen table, etc... these guys disassembled those furniture items, wrapped and packaged them, then put the hardware in their box. Sounds good right! In theory and it was. HOWEVER, the driver LEFT THE BOX BEHIND when the truck left to head south. How in creation were they supposed to assemble all the furniture properly 800 miles away, while all the hardware to do so was in a box laying on the floor in NY?
Even worse yet... Yes, it continues in a downward spiral. We have a large furniture piece. It's a beautiful bar with a two piece bar back. The bar back was emptied onto the living room floor. And all that stuff on the floor was left right where they put it. It was not packed and moved to the new house, even though when they asked if it being moved, we said yes it was. Same for items removed from our Family Room wall unit. Sadly and dangerously, the crew emptied the contents of the wall unit onto the floor and in doing so, dumped items onto the dog beds on the floor in the area. Some of those dumped items were multi blade razor type brushes for combing out matted fur. The movers doing this created an insanely dangerous condition for our 5 dogs. We didn't see this dangerous condition until many hours after the Clancy crew left. And to top it all off, that box was supposed to be moved by the movers. Guess what? That box was left behind too.
So many items including the parts box with parts for reassembling our furniture and whatever else was in it was left behind. How unprofessional, unacceptable and then we had to get that box to to the new house on time ourselves.
This whole experience was seriously disappointing and was more like an amateur moving operation, not the professional company we thought we were hiring and paid for.
We don't mind paying good money for good service. In this case we paid way too much for the lousy service Clancy and their contractors provided.
If you're going to hire Clancy, we wish you luck. We hope our horrible experience was a one time odd occurrence. Regardless, we definitely don't recommend Clancy. They are not the only movers around. Do your research and beware. Also be aware that they operate under the United and the Mayflower brands.
Update: Thank you for the reply Elizabeth. We appreciate your response. Hopefully it helps your future clients. read more