To the Coconuts Cleaning Team, I wanted to recognize Cody…read morefor the exceptional service he provided. Not only did he do a phenomenal job, but he was also personable, professional, and made us feel comfortable from the moment he arrived. In a time when great customer service seems harder to find, Cody reminded us that there are still people who truly value hard work, integrity, and treating customers the right way. He is a tremendous asset to your team and represents your company exceptionally well. We recently paused our membership due to a family member's illness, but after the experience we had with Cody today, we'll absolutely be reaching out in the near future to reactivate it. Employees like him are exactly why customers stay loyal. Please pass along our sincere thanks and appreciation to Cody. He made a lasting impression, and we're grateful for the outstanding service

First off I want to give credit that the two technicians that came into my home were very polite…read moreand professional when they were speaking to me. The customer care/routing managers I spoke with over the phone all very polite. However I would never use this company again nor would I recommend them to anyone. I was quoted $300 to clean two area rugs. I had a giftcard that covered the amount. The technician that came into my home took maybe 10 minutes to clean both rugs and complimented on how clean they already were. He left and that evening my dining area rug had brown dirt spots running down about 1/4 of the rug. My rug was cleaner and white BEFORE he got there. The next day the company called and asked how my service went I explained that my white rug is now brown and they quickly wanted to make it right. I sent them pics and they got me in the schedule the next day. Great right?! I was impressed. My appt was scheduled the next day between 10 and 12. By 11:45am I called and they informed me the tech was finished and on their way. 30 minutes later I called again and they informed me now that he was "finishing up in Chandler and is on his way." I'm like you said he was on his way 30 min ago so is he or is he not? They put me through to the routing manager and he said he's on his way. I asked did you speak to them because no one has called or texted that they are on the way. You said 30 min ago he was finished and on his way but now it's "he's finishing up in Chandler?" I'm in east Gilbert. He said I'll call him now and get an ETA. Great thank you. Gets back on the phone and now he's coming from Mesa? Like what the heck?! You said he was in Chandler and now it's Mesa? Routing manager says my appt is being bounced around different techs. I have never heard of that? It's almost like if I hadn't called no one was going to show up because literally no one showed up until I called twice. It's now 12:45pm. Tech shows up-again super nice young man. Spent maybe 8-10 minutes on the rug focused on one specific area. That area is clean now and white again but he neglected the other 1/2 of that strip that was still brown. Ugh. I will never use this company again. And I'd encourage anyone thinking about using them to run! They will ruin your carpets and leave jobs 1/2 finished with brown dirt splotches all over. If I'm gifted a gift card again it's going in the trash.

They did a great job! Showed up exactly when they said they were going to. Reasonable pricing and…read morewere friendly.

We were very impressed with how professional and polite Jeremey was. He even called to say he was a…read morelittle bit late with car troubles, which was nice. He was very informative and kept us apprised of everything he was doing and how it worked. The carpets looked better than we've seen since they were brand new. The price was extremely fair. Definitely give Jeremy a call and we will be using them again next time as well.

Robert did an amazing job cleaning our carpet and was very pleasant. I'd hire him again in a…read moreheartbeat!

Robert did an incredible job on both a move out cleaning of carpets and cleaning of carpets in my…read morenew home. I have bad allergies and was having a hard time in the new home due to a cat allergy. A deep clean was completed with pet hair removal and I haven't had a single issue since. Communication was always fantastic and I give my full trust to BEST carpet for great and reasonably priced work.

They did a good job and were professional. Reasonable price. Easy to deal with. Pleasant people…read more Will use again

Two story house with carpets in 7 rooms and on stairway, upholstery cleaning of 10 dining chairs, 3…read morerecliners, and 5 sofas. Ordering was fast and easy, arrived on time and worked tirelessly for 8 hours. Carpets dried soft and fluffy with no odor. I loved having only organic materials used. Would highly recommend.

They done great job. The carpets look like new. Thank you Cade for doing such a fantastic jobread more

My wife had a medical emergency had bled a lot throughout the house on our carpet…read more Afterwards I blotted the stains with cold water and white towels. I worked four hours on getting as much up as I could. Not scrubbing but blotting. I called cade and he saw the pictures and said we can get these stains out for you. He sent over his employee and saw how much blood there was and took pictures and sent them to cade. The employee also said the stains would come out. They both agreed to take on this job. He brought in a rotary floor scrubber that had no suction. He left and the stains came back quickly. I called cade and told him the stains were still there. He said they would come back the next day and use the suction machine. I looked at the work order online and it said steam clean stains. I called him back and said do not use hot steam on blood. He said they would use cold water. His employee came and i asked him where he was getting this cold water from. He said from my spicket outside. I said thats not cold water. its in the middle of summer here in Phx. He said i have been doing this for 17 years and the stains will come out. When the worker was done i asked him how they looked and he said its the best i could do The stains did not come out and I called cade back and told him the stains are still there. He laughed at me. I said why are you laughing this is not funny. I told him I wanted half of my money back as they did "try" to clean other parts of the carpet. He laughed at me again. I said why do you keep laughing at me. He said it's a bad habit. I told him its very rude and not professional. He offered me 80 dollars. I said half and then he offered me 100. I still wanted half back. He came by my house and still only offered me 85. I said I would settle on the 100. He said I never offered you100. Liar. That's what he told me. We did a lot of work here and didn't realize how much blood there was. Liar. He knew how much blood there was and so did his employee. Then he said we never not had a stain come out. Then he proceeded to say he told me at first the stains "should" come out. Lair. I told him why would you take on this job if you did not have the right equipment? I was getting frustrated with the lies and the excuses and he said I don't like your tone of voice. I told him I have work to do and went outside. I came back in after about 10 minutes and he was still spewing lies and excuses to my wife. I told him give me the 85 and get out. He gave me the 85 and still wanted to yap his mouth. I said Bye Bye now and showed him to the door. He turned around and wanted to shake my wife's hand and she said I'm not shaking your hand. So you used the wrong equipment first. Did not have cold water or the right equipment the second time. If he would have gave me back half for a refund I would have lived with it but he would rather be unprofessional and not make it right. He was over his head on this job and would not admit to it. If you want to be lied to, laughed at, waste your time and money use Cade. This guy is lying and spewing excuses again. How is 85 dollars almost half of 280? Because that's what you charged me. I was rude on the phone to you?! That's comical. You laughed at me and said sorry it is a bad habit of mine. There is no way you extracted 90 percent of the blood. I saw how much liquid was in your machine before your worker dumped it under my pine tree. It wasn't much. I rented a Rug Doctor and went over the stained areas and pulled up four full loads at least double what you did. I went over the rest of the house that you supposedly cleaned and the water that came out was very dirty. The rented Rug Doctor did a better job than your so-called professional equipment. Your hard floor rotary machine should have a suction and not be used on carpet. You even said when you came over after the job was "finished" that this needed a deep extraction. So your sucker machine cannot do a deep extraction apparently. We could have avoided all of this nonsense if you would have cut your losses and gave me back half of the 280.

Have hired this business for first time for one of my rental property. Few thing stands out…read more - Right on schedule time - explained clearly before starting job what is possible or what is not - did not created mess after cleanup for rest of house - best price in town - carpet looked fresh after the cleanup Will use them again and recommend it

Very easy to work with and did a wonderful job of deep cleaning our carpets. We found their prices…read moreto be very reasonable as well.

Excellent work. Tile floors were terrible looking over time after I used Rejuvenate wax on them…read more Always looked scuffed and dirty. Nothing I used to clean them worked. After Vickman Flooring came and removed all the residual wax, they look brand new. Also had 3 rooms of carpets cleaned and they look great. Great communication, arrived on time, used corner guards on all baseboards. Highly recommend them.

They did a wonderful job on old stains and carpet that hadn't been cleaned in years. I will…read morecertainly use them again.

Kamil Tuma was the one who came to clean our carpets. They don't do Sundays, it seems, but that's…read morenot unusual. He offered us the best price of the companies that responded to our initial request, which was for the carpeted stairs and two small landings, though he did have to raise the price slightly (like $20 or so) when he arrived because our description was not quite accurate. We only used their carpet cleaning service, but I was intrigued when I saw some of the other services they offer, like special floor treatments, listed on the company's van. Clearly, they do more than just clean carpets. He didn't mind when we added to our initial request and was able to quickly quote us a new, fair price once he saw the space. Admittedly, he did end up arriving somewhat after the window he had stated, due to other jobs he had to finish, but I'm sure some jobs take longer than you expect, and it wasn't a problem for us. He was fairly quick and efficient once he arrived, I thought. He started the actual cleaning process by spraying stain remover on the worst spots. He had protection for our stairs' corners from the hoses and tubes and used booties over his shoes once the carpet was wet (as one might expect). He even moved our large, heavy bed in our master bedroom by himself so he could clean the entire carpet in there (part of our updated request). I thought we were going to move it together, but when I asked about it after he had gotten started cleaning, he said he had already moved it! He was friendly and respectful. I think he took something like 90 minutes for the whole job, start to finish, which seemed reasonable to me considering the logistics and size of the job. I told him we may call him again for the one bedroom we left out, and I meant it. Overall, it was a great experience and I would highly recommend Momentum's carpet cleaning service, especially if you don't need them to come exactly in the window.

Got three quotes from three companies Momentum was in the middle of quotes given after the tech got…read moreto the house and finished his process it was now the highest quote will the upsells process not all the companies were that way and I would have liked to know that from the start of the process. We communicated was good and we were flexible to be able to change times for them when they had last minute change in their schedule. They send a picture of the tech who will be arriving at your place. He was nice and we talked about the square footage to be cleaned in tile and the bedrooms to have the carpet cleaned. They did offer a military discount which I appreciated. Know your square footage it will help you determine the price, sanitation ingredients are more, walk in closet is more type of cleaning head for carpet can also be more although they did throw that in grout sealing can also be more if you want it done and there maybe a destination charge to have them show up. Which they do tell you upfront when you make the appointment. Wife says the grout being clean is not great but maybe it still needs to dry out. The carpets did come out greatI am surprised be all the 5 star reviews and the process and end result for tile and carpet cleaning.