My doctor ordered a CAT scan so Citrus Diagnostic was on my insurance plan as a provider. The outside has a nice handicap ramp which makes it so nice for disabled people to get into the building since it's a little high up because downtown Crystal River gets flooded during storms and hurricanes. Inside the waiting room is large with plenty of seating available and the reception desk is located at the far end of it where you go to sign in. A sign states to wait several feet away if another person is at the desk. This idea is great - it gives the patient confidentiality. My wait time was short before I was called back for my procedure. It was a little bit of a walk back to the CAT scan room and I passed by restrooms for patients conveniently located near the front. My CAT scan tech was very nice. He went over the entire procedure since he could tell I was a little apprehensive about how it worked. The procedure took only a few minutes and he explained everything that needed to be done, he even helped me sit back up since I was a little dizzy. The front desk personnel were also friendly and professional as I paid my co-pay. All in all a very good experience where I felt well taken care of. read more

The people in the back for most part are terrific, once you get out of the lobby. The people running the front desk are morons and can't give you a straight answer. They need to get rid of all of them and bring in people that are armed with common sense. These people owe me money, and the chase is on to get it back, no one answers the phone especially in billing, I don't think they have a person working that area, this place is a circus run by clowns. I now have turned the money situation over to my bank to file a claim after once again not receiving a phone call back regarding this incident. Let's put it this way when I called today I did not call billing I went to appointment scheduling, and they transferred me to billing but wanted to know the reason why I wanted to speak to that department and I told the Pakistani guy that they owed me money, he chuckled and transferred me. THERE YA GO!!!!! You would think with the same continuous complaints that someone would look into this mess going on there. Theres other places to get these services done, do yourself a favor and avoid the headache, take your business and health and trust some other place. read more

What a shit show they don't issue discs CD of your MRI can't share the images with anyone they don't use PowerShare with Advent hospital How do I get my MRI images read more

Never again ! After 2 canceled appts being done by them, dont fall for it My husband had to prep for these mris and last minute they called and cancel..first one was machine broke, we get that but 2nd no reason given..we had to go to office as no one called when machine was fixed Poor care read more

The techs were great, but the business office is terrible. I cannot get my results. They keep saying they have a new system and cannot get me a CD nor can they get it on the patient portal. I have been leaving messages for over a week now for medical records and they have not called back. I've talked to multiple people and I just keep getting transferred to another person who cannot help. It is ridiculous - if the system cannot get it on the portal, why is there no backup way for a patient to get their results? They have lied to us multiple times - so it is difficult to let this go. Will never go back there again. read more

Overcharged me $135 for my bone scan copay, then refused to refund me. Won't answer phone when you call billing, and won't return phone messages. Filed complain with insurance company and they won't talk to them either. Medical staff seems to be okay, but their billing and office staff are awful. read more

I would give it a -5, but they don't give that option. I have been trying to call to get my records for another doctor that I'm seeing and I cannot get in touch with them. I have left messages upon messages. How do you run a business? If you can't even answer a phone and get back to your read more

Do not use this imaging service. They never answer the phone or return calls no matter how many voicemails you leave. They violated my patient rights today when I went to request a copy of my own MRI report from 4/22/26 in person. The unfriendly receptionist told me they only release records to primary care physicians which is a violation of patient rights under HIPAA of 1996 and the 21st Century Cares Act of 2020. I will be filing a formal complaint. Enough is enough! read more

If I could give zero stars I would. I had a screening mammography and a diagnostic mammography there. They found that I had two calcifications on my breast. Not being satisfied with the results due to women being pushed through like a heard of cattle, I went to Moffitt who performed a diagnostic mammography. They found another spot on my breast, and I was told that Citrus Diagnostic did not even screen my entire breast! RUN FOR THE HILLS! On another note, NOBODY ever returns a call or responds to an email. I have been trying for 3 1/2 weeks to speak to the accounting department, to no avail. read more

I've called and left 3 messages over the past 2 weeks to schedule a mammogram. There's been no return call and there is no option to speak with someone. I've been very happy using them, but this is very frustrating. Time to find another place. read more

Very incompetent and unfriendly office staff. Every time my spouse and I have needed something faxed they claim they sent but it is never received by recipient. They are defensive and unprofessional. I would not write up a complaint on anyone if it was just once or twice. I let the other times slip by but this is the last straw. I have surgery in 4 days and instead of fixing the issue and assuring me they will re-send the x-ray to the proper fax number they used the time on phone to blame the recipient and being argumentative. read more

I have been using Citrus Diagnostic for 20 years. Unfortunately, I've had a hard time getting anyone to answer the phone in any department and they have not returned any calls from the messages I've left over the past 3 weeks. I overpaid on my account back in January. I have been trying for 3 months to get them to send my over payment back to me but they just keep ignoring my calls. Time to find a new diagnostic center for my needs. I simply can not do business with a company that owes me money, knows it and ignores me. Thinks it's time to contact an attorney! read more

Don't go here,I wouldn't take a stray cat here. They don't process your insurance properly or schedule your appointments as they should. Terrible customer service,they cancelled and rescheduled my appointment 3 times in 45 minutes, they don't care how many doctors appointments they cause you to miss because they can't do their job, and they don't care how much pain you're in waiting for them to do their job before the doctors can help. This place sucks read more

Had an appointment on Tuesday the 18th for a scan. But on Monday I had minor surgery that developed complications so I couldn't make it to my appointment. I called twice Tuesday morning due to getting home from the hospital late Monday night and left two messages. Never got a call back from either one. Disappointing, always liked it there. There such a thing as customer service. read more

*Edited: In the state of Florida, a mammogram is not legally mandated as the absolute first step before any other tests for pre-cancer screening. After being completely ignored and never called back after a week went by, I had to reach out again to them and then was passed around the office to multiple people back and forth. There are ZERO excuses for all of this extremely unprofessional and very concerning behaviors. You do not treat patients this way and I make sure everyone knows about this place. Now I was told they could do a bilateral breast MRI test instead when prior I was told they would refuse to see me if I don't have a mammogram. What you are doing is very wrong and shameful. Kate L. the office manager never called me back, tells me she never received my voicemail, then switches it to she was off last week, to now they did see my Google review and were waiting for the doctor and whoever else first. The male doctor was absolutely the most unprofessional and kept over talking me with nonsense. I have a referral from my doctor to get a bilateral breast ultrasound for pre cancer screening instead of a mammogram. I called to follow up with my referral and to see how much it would cost me out of pocket in case my insurance doesn't cover it. I was told that per their policy, I have to have a mammogram done first. I asked to speak to a supervisor about this absolutely ridiculous claim and had to leave a message. It's been two days since then and no call back. As a healthcare employee myself, this is wrong and shameful to do when I'm more than willing to pay the $300 out of pocket no problem and I'm being refused. This is not healthcare and it should always be the patient's choice for anything. Mammograms can cause cancer and I refuse to have any dose of radiation blasted into my breasts whether it's low dose or not. This is very unprofessional and wrong! read more

Got a msg 2 wks ago that my mri was approved to call and make an appt. When i called and got the mri dept.and they now nothing about it. So had dr send approval and then called 2 days later and still they know nothing. Very frustrating when you get a msg saying its all good and you dont get any answers and no one nows anything about the call. I recorded and played it back and still got a terrible reception from the person who answered the MRI line. No a very good person answered very rude and unknowledgeable worse diagnostic center in the county. Recommend going somewhere else these people suck read more

I paid a deductible of 75. When I shouldn't have per my insurance company. I have called 5 times with no return calls. This is very unprofessional and no wat to conduct business . read more

The office staff is totally incompetent. Was there when my wife's doctors office called in for an appointment. Then my wife called to verify the day before but no one bothered to call back. She then went for her appointment and upon her arrival they said there was no record of her appointment. A wasted trip of time and gas because of a grossly incompetent office staff that needs to be DOGED. read more

This business is run by incompetent management Reading past reviews about not answering the phone is exactly what happened to me. When I first received my referral for ultrasound I called Citrus Diagnostic Center for 20 minutes as I was driving over there just redialing over N over. No one would pick up the phone-So I arrived and went in to schedule an appointment. The day of my appointment I was being held up in Ocala, so 45 minutes before my appointment I started to call to find out if I was late would they still see me or should I reschedule. I tried different numbers-I tried billing, medical records, MRI, etc NO ONE Would pick up the phone. I called Suncoast Dermatologist ( they gave me the referral) to see if they had a way to contact. They had the same number. Since I wasn't able to reach them I drove to their location Crystal River and arrived 30 minutes late. The desk lady said your appointment was for 3:30 it's now 4:00 you'll need to reschedule.... I'd like to see your manager was my reply..... I said when she come to the desk -Can we talk here -She said let's go in this room (more private) I started out by saying I don't want to be seen today I told her the situation-I showed her my phone to point out the numerous times I called with no one answering the phone I showed her how many times I called with no answer when I tried to make the appointment. She says we're very busy but then she said I'll talk to my staff to get better. Better!!!! Better!! Reading past reviews this is an ongoing problem that they continue to have. They have no INTENTION to remedy this. This is how they want it... The services they provide as far as MRI, ultrasound may be okay-I have no knowledge of this because I never got that far. Find other Diagnosis centers to patronize-There are quite a few Save yourself the aggravation!!! read more

Stay away from citrus diagnostics. Drove 21 miles and arrived 2 minutes late. They canceled my appointment for being late.

if I could give them one star, I would. I've been calling for weeks to discuss a bill. I've left multiple messages for the billing department but never get a return call. read more

This Diagnostic Center is the absolute worst. Do not go here, or you will sit in the waiting room, forever, and even though it's a stat order results will not be sent to your doctor for days. read more

had to wait two weeks for an appointment. once there it was great. Had a cat scan, thanks Jeff. This would be 5 stars but I had a hard time getting someone to return messages. Also, it would help if they just acknowledged that you were standing waiting to check in. read more

Absolutely will not step foot in this establishment again. They are rude, inconsiderate, condescending, and just lazy. Will nickel and dime you for services, make you pay for services your insurance covers instead of doing a prior authorization, and the wait times are absurd. They will repeatedly take people before you even well past your appointment time. read more

Completely incompetent. Went twice for my appointment time (once in March and once in April) and somehow both got deleted. That put my scan out 2 months from when I should have had it. Stay way from this place. read more

Citrus Diagnostic Center is impossible to get a live person to answer the phone or call you back to schedule an appointment. I had to press the number to be connected to billing just to speak to a live person. After a very long hold a live person came on the phone. I guess when it comes to getting paid they will speak to you. Every year I go through the same thing when my doctor orders these same tests. I have heard the same complaints from other folks that use Citrus Diagnostic Center. It's a nightmare and it shouldn't be. Something so simple. I don't know how they stay in business. read more

I have a script from my Dr., first was told he could only fax script in. Called a second time and was told to bring in, I did. Made appointment, the day before appointment said I do not have insurance....yes have had same insurance for 14years. Went to cancel appointment put me on hold for over 10 minutes, new person came on was very abrupt. I just moved to Crystal River two months ago...very unprofessional and rude. read more

I have had several procedures done here. My experiences have always been positive. Courteous and helpful front desk and very caring and professional from beginning to end. Results were available in an expedient manner. Thank you all so much. read more

I've read all these different reviews where people are upset with this diagnostic center but my experience was positive. The staff was extremely friendly. I didn't have a long wait time and they did everything as expected. Can't ask for anything more. read more

I had a pleasant and quick experience at this place the staff and technicians were very friendly and professional read more

Very very nice place to have your diagnostic done, they do about everything here and office workers are great and the techs are very good and accompanying your needs. They been here 20 years in the same building. Tell your Doctor Citrus Diagnostic Center youall be happy you did. read more

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Left me on hold over 15 min. Then hung up. Totally botched my tests. Condescend. Call me sweetie probably because they are distracted and cant take criticism. read more

I was never able to make an appointment with Citrus Diagnostics - after my doctor faxed the radiology order TWICE and I faxed it as well, for a total of three times. I was told they never received the fax. They verified that the fax number being used was correct and I could prove that at least the fax I sent them went through successfully. They said without the fax in hand they could not schedule me. Seems that this office is a bit disorganized at best which would worry me about any test they would do. I booked with another diagnostic center. read more

This place is terrible. I had a mammogram done and it took several phone calls and two weeks to find out the results. A machine answers the phone and if you press a number and leave a message, no one returns your calls. Staff is not friendly or helpful. Will NEVER EVER go back there. read more

Stay away from this place if you don't want to get Covid. My fiancé, who is a liver transplant patient, just had a CT scan with contrast done today. The technician did not wear a mask even though she knew he did not have an immune system that would protect him from the Delta variant of Covid. She had to put a needle in his arm to inject the dye therefore her face was within inches of his face. He did have a mask on. What medical facility allows their technicians to not wear a mask during a pandemic is unimaginable. read more

Thanks to the entire staff and especially Kate: Our family Doctor sent my Husband from his morning appointment in Beverly Hills to Citrus Diagnostic Center in Crystal River for an ultrasound to rule out a blood clot in his leg. They accommodated us time wise and Kate went out of her way to make sure he was comfortable and at ease. We had an assist from Dr. Amin but they made it seem like we were there on a regular basis getting tests once a week!! They followed all distancing protocols but never made us feel like a number rather than a name! Happy campers are We!! read more

I have been getting my annual mammograms there for many years. In Oct 2015 it was found to be abnormal and I was to make a fup appt to have another I waited a whole month for an appt and results were positive for malignancy . My primary immediately made me an appt with a surgeon for a biopsy that was positive for cancer. I went thru 2 breast surgeries, to hear that word cancer was so trumatic . I couldn't believe what I was hearing. Since then I have gone every 6 moths to a year after surgery radiation and bad chemo and thank God tests have been normal. My last mammogram was Sept. 2018 and again it took a month for results.It us very upsetting and scary each time waiting for results to know I am ok. Due to length of time getting results I wrote a letter to Dr Scott on staff there complaining of the lengthy wait on results. He took offense to my letter of which I kept a copy . I was scheduled for a mammogram this week and after " the machines are down" and transferred to. Other depts I was told They refused me the medical mammogram my Dr ordered because I stood up for myself complaing of how long it takes to get results .If you have ever had cancer or other disease or ailments you know the fear of waiting on tests. Now to be refused medical tests ordered by my Dr is unbelievable. After being treated like that I will never go there again.How dare they play around with my health because I complained , you left me hanging and refused care. So much for " Do no Harm. " Shame on you!! read more

There equipment is never working right I was self pay. I went in there for a Gaul blatter ultrasound. Which i had several over the years before and after. three techs came in . Not one could get the equipment to do right. never even put it on me .They told me i was to fat at 225lbs they could not do it. the kept my 325 dollars as according to them it was me not them. I had another done at Spring hill MRI 2 days later. They said that they heard lots of story's like that on CDC. If you dont want Independence testing rude people and broke equipment do not go there read more

Terrible.... wait time is over a week for MRI, When you have a herniated disk, a week is just too long! They are unorganized, I had to physically take in my authorization from my insurance company, cause they said they never got it, even though my doctor had 7 confirmed faxes!!! Yep, SEVEN TIMES!! read more

Made an appointment for an open MRI. Having to wait a long time to get the appointment got there and they only had the closed MRI. It was the worst experience of my life. I will never use that place again. The waiting room chairs are dirty and stained if you can't take care of the place close the doors. There excuse of the not having the open MRI know one was there to run it. Terrible place.. read more