I haven't been to Quest to get blood work done for quite awhile and some positive changes have been…read moremade to make the experience much better. First of all - Quest now has an app for your phone that can be downloaded for free. You make your profile including your insurance information. Once that's done you can make appointments through the app and get your lab results when they come in. Very handy indeed. Once your appointment is set they will confirm your date and time via email and send a reminder. On the scheduled day prior to your appointment you will receive a text message with a link to sign in upon arrival. This expedites the process. Secondly, the inside the waiting room has changed. Plenty of seating with a computerized sign in center for those who don't have their app. There isn't any lab techs out in the waiting room to sign people in or take insurance information. The door to the phlebotomy cubicles is locked with a numbered lock to get in. When it's your time a tech comes to the door and lets you in. In each cubicle there is a computer which they input all your information including insurance which the patient verifies if correct. My tech was Jenny and she was excellent. Great personality and wonderful for getting my blood which is very difficult to get. One stick which I hardly felt and a quick five vials later I was finished and out the door. All in all a great experience for a necessary procedure. I will need to ask for Jenny the next time I have to go.

I have been a long time patron of this lab, and in the past this business was very efficient…read more However, my November appointment was not satisfactory. When one goes in for a blood draw, they are usually fasting, and I was without my coffee which didn't help my mood. When I arrived the check in line was thick. Apparently other people were caught unaware of some new policy regarding the check in, I found out why. Instead of being able to just enter a confirmation code I was given when I made my appointment, the system needed my driver's license as well. So I had to get out of line, go to my car and get my ID. The young lady was nice, but her stick left me with a bruise for over a week. The result came in E-mail not all at once within 24 hours, but in bits and pieces over four days. I don't know what has happened to this provider, but I doubt I'll go back!

The staff was friendly and very professional. I was pleased with my experience. There was no…read morewaiting.

Amazing care from the front desk to the technicians. Friendly and helpful. Perfect staff for a…read moremedical office to make you feel welcome and comfortable.

Praise God that I NOW have an imaging center nearby me here in Crystal River that I can rely on!…read moreFrom Abigail who took my insurance information and scheduled me NEXT DAY for an Ultrasound to the technician Taylor, it was a great experience. I believe that they were trained at Disney University (incognito...LOL). I used to feel that way about a nearby imaging center but when I couldn't get a chest x-ray till months later, I knew that it was time to "move on". Excellent customer service and welcoming staff here also. This is my new imaging place and I'm so grateful that it's a lot nearer than my Homosassa place that I began going to several years ago. Keep us the GREAT job, Crystal River MRI! You are all amazing! A+

From the minute we walked in, we were greeted. They took care of my mom very well. From the front…read moredesk staff to the x-ray technician they were all very polite and respectful. They are amazing and I highly recommend them.

Talk about a ritzy office!…read more Of all of the 6 (six) Lake Medical Imaging offices in the central florida area...this office is by FAR the fanciest. This is the one that is located next to the Brownwood Hotel and also... just for reference... Wolfgang Puck restaurant. There is also a Starbucks in the very near perimeter. The ladies that work at Lake Medical Imaging (Brownwood location) where extremely attentive to my mother as they got her ready for her CT scan. For the first time ever ... I didn't mind "hanging out" in the office there while I waited for my mother to finish her CT Scan.

We got a bill for $1100+ after they had already been paid by Medicare and by our medical…read moresupplemental insurance. I'm the past they accepted benefits. I don't know what has changed but we were blindsided.

I am in awe of the techs at IMI! I was in a terrible situation and needed X-rays to help under…read morewhy. Previously I had tried but the pain in my hips & low back was too great for me to continue. The staff went out of their way to help me accomplish the X-rays with minimum pain. Thank you! Best wishes, Patzy

My experiences with the staff at IMI can't be beat. I especially want to thank Samantha, Sherri,…read moreKylie and Jessica, and Dr. Montez. They got me through an especially difficult day recently. I'm not sure how I would manage without their skills, empathy, and concern. If you need Medical Imaging services, these women are the people you hope you have on your journey.

My doctor ordered a CAT scan so Citrus Diagnostic was on my insurance plan as a provider…read more The outside has a nice handicap ramp which makes it so nice for disabled people to get into the building since it's a little high up because downtown Crystal River gets flooded during storms and hurricanes. Inside the waiting room is large with plenty of seating available and the reception desk is located at the far end of it where you go to sign in. A sign states to wait several feet away if another person is at the desk. This idea is great - it gives the patient confidentiality. My wait time was short before I was called back for my procedure. It was a little bit of a walk back to the CAT scan room and I passed by restrooms for patients conveniently located near the front. My CAT scan tech was very nice. He went over the entire procedure since he could tell I was a little apprehensive about how it worked. The procedure took only a few minutes and he explained everything that needed to be done, he even helped me sit back up since I was a little dizzy. The front desk personnel were also friendly and professional as I paid my co-pay. All in all a very good experience where I felt well taken care of.

The people in the back for most part are terrific, once you get out of the lobby. The people…read morerunning the front desk are morons and can't give you a straight answer. They need to get rid of all of them and bring in people that are armed with common sense. These people owe me money, and the chase is on to get it back, no one answers the phone especially in billing, I don't think they have a person working that area, this place is a circus run by clowns. I now have turned the money situation over to my bank to file a claim after once again not receiving a phone call back regarding this incident. Let's put it this way when I called today I did not call billing I went to appointment scheduling, and they transferred me to billing but wanted to know the reason why I wanted to speak to that department and I told the Pakistani guy that they owed me money, he chuckled and transferred me. THERE YA GO!!!!! You would think with the same continuous complaints that someone would look into this mess going on there. Theres other places to get these services done, do yourself a favor and avoid the headache, take your business and health and trust some other place.

This co is out of compliance w federal law They do not have…read morea way for a patient to access their records for on demand access. When questioned the office mgr and other employees hang up on you when u quote the law. I gave them numerous opportunities to fix this issue. What am unprofessional drs office! Ppl call if you care about your rights! You should file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR). It is the primary federal agency responsible for enforcing HIPAA privacy, security, and breach notification rules. Online: Use the ⁠OCR Complaint Portal.By Email: Send completed complaint forms to OCRComplaint@hhs.gov (Note: Unencrypted emails carry privacy risks). Here is the law... While no specific federal statute explicitly mandates a "patient portal," doctors' offices are required under ⁠Health Insurance Portability and Accountability Act (HIPAA) and federal information blocking rules to provide patients with electronic, on-demand access to their medical records. Most practices use a patient portal to meet these compliance standards.

If I could leave a negative number for a rating I would!! The Summit Imaging in State Road 50 in…read moreSpring Hill FL are Very Unprofessional & are very rude to clients. it seems ALL they care about is their equipment & IT work- they show absolutely zero empathy or compassion for their patients! It's a cold, steel unwelcoming feeling you are left with while there. And the phlebotomist skills are absolutely TERRIBLE!! Why would it take someone to attempt to TRY an over start three times and failing before calling someone with more experience to do the skill. But the "Boss" in charge was too focused on a new machine delivery than the patient care or well being!! He too totally failed after multiple attempts at an iV. There was significant hematomas left in multiple places even three days afterwards & very painful too! Very Very Poor Professionalism Displayed!! They Totally FAILED!! I want to post pictures but it doesn't give that option!

I came here for a sneak peak at 12 weeks and followed up with a gender reveal at 16 weeks. I had my…read moresonogram with the owner both times. She was very friendly and offered me a discounted price for coming back for the gender. She was easily able at 16 weeks to tell me that we are expecting a little girl! (She told me she can detect this as early as 14 weeks if baby is in the right position). I had a wonderful experience here!

This place is absolutely incredible! The owner/ultrasound tech is so friendly, professional, &…read morepersonable. I highly recommend this place to everyone!

the best experience! The people are so nice and friendly and kind, unlike Spring Hill MRIread more

In this day and age, how do you not have a website or a way for patients to pay a bill online? Lets…read moreget with the times!

Terrific professional care! My husband needed an MRI for his shoulder. The orthopedic surgeon was…read moreable to pull it up in his office to see exactly what was wrong!

After being taken to a back room, a woman entered and stated she was there to take information. She…read morethen informed me she would be inserting an IV and performing a test before administering contrast dye. When she inserted the IV, she was unable to get it to work. Instead of removing and restarting properly, she repeatedly moved the needle in and out of my vein. This was uncomfortable and concerning. Eventually, she removed the IV and wrapped my arm. She called for another woman to assist, but when that person was unavailable, a man nearby stated he could help. She agreed and left the room. The second staff member applied the tourniquet extremely tightly. I told him it was very tight. When he inserted the IV needle, I immediately told him it was very painful and that something did not feel right. Despite this, he continued. When he attempted to inject fluid, it infiltrated into my arm rather than into the vein, and the area around the site visibly swelled. Only then did he remove the needle. I have never had difficulty with IV placement or blood draws in the past, including blood work done just two weeks prior without issue. This experience was painful, distressing, and felt improperly handled. I am especially concerned that my repeated statements about pain and discomfort were not taken seriously.