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Citizens Bank

2.3 (10 reviews)

Services - Citizens Bank

Personal banking

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Santander Bank

Santander Bank

(3 reviews)

Dorchester

Avoid doing business at this location, & as whole this banking institution…read more Their bottom line is Not to respect Your Money, but to line their own pockets. Last January i fell prey to a predatory scam caller company..immediately got on 800 Santander Number. They refused to place stoppage on the pending transaction, & let it go through. Been back & forth with Santander & on the 2nd claim they " graced my account" with a "provisional credit" ( which actually my $ that they backcharged). After switching to Bank of America Santander somehow kept my checking account open with a -amount they sent to the rogue company. The Branch Employees lacked any human empathy & were robotic, immersed in their textbook, corporate jargin. I was left in the cubicle with the Agent who opened my account 3 years ago. She decided to do business in the lobby with another customer. Vampires.

If I could give this place -10 stars I would…read more I am not going to drag this out I'm going to try to keep it short and to the point. My account is fairly new only about a month old and the idiot banking manager who opened the account gave me the wrong routing number! I had just started my new job and gave them all my banking information and when it was time to get paid guess who didn't get paid. And on top of that the same day I was supposed to get paid my car note was also due. Santander charge me and my account was overdrawn. I had to wait an additional week just to get paid again and they took half of my paycheck. I called customer support and explain the situation and the best the supervisor told me is they can only pay me back $30 and give the banking manager training...... Like what the hell is that going to do for my bills! Why should I have to suffer because of the negligence of this idiot! I am so pissed I am shutting down my account ASAP. These people do not care about what is right.. only about the money in your account. PSA: IF YOU ARE COMING HERE TO OPEN AN ACCOUNT STAY FAR AWAY FROM THE IDIOT BANKING MANAGER JUSTIN POWELL WHO IS CLEARLY INCOMPETENT OF GIVING YOU YOUR CORRECT ROUTING NUMBER

Eastern Bank

Eastern Bank

(5 reviews)

Dorchester

Gotta say, we relocated and now Ashmont is our closest Eastern Bank branch, and their staff kicks…read morethe Coolidge Corner branch's staff in efficiency and how good they are at their jobs. The CC branch staff were friendly and they mostly did what they needed to...eventually. But the Ashmont branch has much more competent staff. Eastern Bank is one of the few local banks you have to choose from in Boston, and you should. If you're still putting your money in Bank of America or Citizens you are either a FOOL or a greedy capitalism who doesn't care if your money is improving your community and the world. If it's the former, go ahead and make the switch. If it's the latter, carry on. I just probably don't want to know you personally.

Absolutely awful experience. I signed up with a promotional program for both checking and savings,…read morethat was a lie. Never got the $300.00. They say if you refer a friend you will get a bonus that was another lie. That branch in Ashmont I don't know what happened but they cater to their own kind. They just help who they know many times I'm sitting there waiting for customer service and they would see one of their own and go help them it's just like their own community. Very unprofessional when you are waiting in line for the next teller they never say" i'll be right" they just get up n go do something else. I went to get a replacement card it supposed to take 5 minutes it took 30 minutes. I'm so done with this bank

Citizens Bank - banks - Updated May 2026

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