I have been a customer of the Rockland Trust in Hanover MA for 43 years…read more I have never had a problem dealing with this bank. Last Sunday my brother realized his checking account was affected by scammers. He was out $16,000 by a coin base scammer. His branch was closed on Sundays so he called Ed in the Hanover branch. Ed was extremely helpful. When you're in panic mode call Ed!! After this happened I went into the Hanover branch to move some money out of checking, Jennifer was great to work with. Thank you both Chris

So yeah I opened up an account at the grafton street Worcester one so my disability checks would go…read morein for my daughter and they still haven't added my name to the account and then the check disappears all because my name isn't on my account yet. They are the slowest workers I've ever had to deal with! It should only take 24-48 hours not six or seven days. The corporate office is the lowest biggest joke ever.

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

If I could give this branch no stars I would. The branch manager doesn't know a thing about…read morebanking, yet alone how to spell. She sent me a follow up email about a loan and made no sense. Don't you have spell correct? The head teller looks like she's being tortured. Not friendly at all. Would it kill you to at least fake a smile? Lastly the member service reps. They take forever to grab you, and have such attitude as if it's not their job to help you.

The Manager and staff are very accommodating and helpful! Waiting for an appointment I was escorted…read moreto a private room to wait for my Banker Jason. An hour meeting and very informative! As always good service and Citizens works to make their customers feel secure and always around to answer your concerns. Thanks to the Manager and Wealth Management Jason!

Jack McMullen Some Thoughts on the way Citizens Bank Handled…read morea Recent Branch Incident in December 2022 I banked with Citizens (and its predecessor banks) in Burlington, Vermont and Cambridge, Massachusetts, the former for 27 years and the latter for over 40 years. For all of that time I had cordial relations at both locations and with the managers and tellers resident in the two branches I used in each city. Burlington branch is terrific. Central Square Cambridge has become another story. For most of my 40 years of patronage the branch served me well. I was a satisfied customer. Then late in 2022 the management and many of the tellers in that branch were changed over wholesale. They do not know their customer and apparently don't care to. They changed long standing practices which led to a heated dustup with one of the new tellers transferred from elsewhere (my fault for losing my temper with her and her fault for total inflexibility in insisting on rejecting a deposit containing a check deposited the old way for more than a decade). Ironically, after I left the branch I walked to the Portland Street branch nearby and deposited the rejected check (so resisted by that new teller) without incident. Then instead of asking for a meeting about the incident, the bank simply sent a pre-emptive letter closing my seven accounts, corporate and personal, blowing up my ability to operate and receive direct deposits (SSN check and other links). The letter said the decision was final, do not contact the bank. The letter gave 30 days grace but was sent to my Vermont office so only 10 days remained when I returned there from Cambridge. Needless to say when an action like this is taken the bank knows full well the disruptive effect it will have and doubtless intended that. It has taken hours upon hours to restore my ability to operate my business and personal accounts. Despite over four decades of fairly good experience with Citizens (and its predecessor banks) I cannot recommend a bank that acts in such a summarial manner and potential customers reading this report should not take the risk of banking there either. Sincerely, Jack McMullen

Very nice people I gave me a file folder for the paperwork…read more.... This is the one on the Southern Artery across from the Stop & Shop! According to Yelp it doesn't exist I did a review on it probably like a month ago. They have very good seats with lumbar support*

Great place to do your banking. The staff is very friendly…read moreand I am always greeted right away the second I walk through the door. This location is very clean and well kept up. There is a good sized parking lot in the back of the building so parking is never a problem here. There is a even a restroom here which I don't often see at banks and it is a great convenience to have. Every transaction I have made here has always gone smoothly and the bank tellers are very efficient. I always enjoy coming here.

This is a full service BoA branch with ATMs outside for after hours. During the weekends, I usually…read moresee two tellers working. The lines move quite quickly and I never have trouble with the service I received. While convenient, BoA and the other large banks around here do not offer the best in terms of savings accounts. With 0.01% as compared to others such as Barclays which offers 1.5%, it's almost a lie calling it a savings account.

This is one of the oldest branches of BOFA. In this day of online banking, it is a rarity I have to…read morevisit a bank for any transaction. But I do have to for any reason, I try my best to go to this branch. One of the oldest in town and possibly in greater Boston area, this branch is in a very old but a very well kept building. The interiors are quite spectacular just as much as the main building and the way it stands out bang in the middle of Quincy Center. Steps away from the Quincy Ctr T station, it is very convenient for anyone using public transit to get here. There used to be a parking lot behind the bank building along with a drive through ATM. It is under renovation as part of the Quincy Ctr. expansion / renovation project - I think. But street parking behind the bank near the court house is not bad at all if finding a spot on Hancock St is a hassle. The staff at this branch is very kind and quite efficient. There are quite a few counters for the bank tellers for all the general transactions. There are also booths where personal bankers help you with more intensive needs and consultations. I have never had to wait for more than a few minutes for either the general banking tellers or any other consultations. The service is always quick and easy and for the more critical needs, very informative and helpful indeed. A great example of a very well run branch.

This is our go to banking center for all our banking transactions and when we need our $10 worth of…read morequarters to do our laundry. They already know us. Its rarely ever packed but when it is busy you don't usually wait too long. Customer Service is friendly and they always try to help you out as quickly as possible. Not that we're huge fans of Bank of America but this location is tolerable. Plenty of parking - they have their own private lot.

A very small branch of BOFA. But a good one. The staff here is very quick and the line moves quite…read morefast. Also the staff is very friendly and always looking out for customers - whether those standing in line or the ones waiting for a planned appointments. The counters for the tellers are not like most bigger branches. Typically there are 3 tellers at a time and sometimes 2. But as I said, the line moves very fast. In this day and age of everything that can be done online, I rarely have to visit a branch. But this one is closest to my workplace and has a parking lot right next to it. Quite close to the North Quincy T station for those who don't drive. The banking specialists are nice people and always have great advice for customers on latest deals etc. I like the branch in Quincy Ctr as well. But due to proximity from work, this has become my go to branch for most banking needs. Highly recommended for a hassle free banking experience.

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

I am not a current customer of this bank, however over the weekend they offered a free shredding…read moreevent for the public. Thank you so much! I finally got around to my spring cleaning in October! Please host an event like this again! People shredding documents were encouraged to bring some food donations for a local food bank. What a great idea!

This man Ken opened my account. A very kind and patient man. He has helped me with a number of…read morespecial tedious requests. Poor Ken I torture him lol. Things that you don't even attempt to ask for at one of the those Monster banks like B of America. I travel loads and they helped me out of yet another bad situation. Ken was on holiday so I dealt with Suzanne and Doreen and yet they sorted me out shockingly fast through email. I remember at B of America that same task that Suzanne and Doreen sorted in an hour would have taken a week. Not joking here and it was no simple task. They have an iphone app, online banking and bill pay. They also refund any charges for non Bank of Canton ATM's. I have to say the service is just brilliant. They have really helped out my bf and I.

Friendly and has many options for the family it's open late for people who work longerread more

I had a problem with my overdraft account and these woman Fernanda Barbosa and Linda R. Poteau…read more were very professional and very attentive and super friendly I think we need more people like them in south shore savings bank. I think a raise in their pay would be good because they have good customer service skills.