I have been a customer of the Rockland Trust in Hanover MA for 43 years…read more I have never had a problem dealing with this bank. Last Sunday my brother realized his checking account was affected by scammers. He was out $16,000 by a coin base scammer. His branch was closed on Sundays so he called Ed in the Hanover branch. Ed was extremely helpful. When you're in panic mode call Ed!! After this happened I went into the Hanover branch to move some money out of checking, Jennifer was great to work with. Thank you both Chris

Ever since Enterprise bank switched to Rockland Trust, I've had nothing but issues. The mobile app…read moreis never up to date. Mobile deposits don't clear for days! I've tried to stick it out for the past 6+ months and I honestly don't think I can do it any longer. Only positive is that it's free checking, which you can get almost everywhere these days anyways so....

We had decided to purchase a new vehicle finally. I usually shop around for rates and this time…read morewas no different. I made a list and started calling and then I landed on Quincy Credit Union in Weymouth. Not only was it near me but the interest rate was amazing. Life was extremely hectic that week and I was lucky enough to deal with Mike Grady. He went above and beyond to make this fast and simple..even took the time to call my insurance company for me. I feel very lucky to have dealt with someone who knows what they are doing and treats you with such respect. Thank you Mike!

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

I've been a member of TD bank for 12 years. I came in yesterday with a few issues of my own doing…read moreand was helped by an employee (Carly) and manager (Tina) who were both absolutely wonderful, professional, and pleasant. They were quick to help me set up what I needed, informative of my options, and understanding of my situation. While there I also saw compassion as another male employee filled up a dog bowl for a thirsty dog outside and compassion for parents who were worried that their child with special needs who couldn't control their volume was not in any way an issue. I would highly reccomend this bank to anyway based on principle, policy, and polite customer service. I will never bank anywhere else.

Was helped by Timothy Moriarty right as the bank was closing. He is a very helpful professional who…read moreworked fast and went the extra mile for me when 2 other banks let me down.

The Manager and staff are very accommodating and helpful! Waiting for an appointment I was escorted…read moreto a private room to wait for my Banker Jason. An hour meeting and very informative! As always good service and Citizens works to make their customers feel secure and always around to answer your concerns. Thanks to the Manager and Wealth Management Jason!

Jack McMullen Some Thoughts on the way Citizens Bank Handled…read morea Recent Branch Incident in December 2022 I banked with Citizens (and its predecessor banks) in Burlington, Vermont and Cambridge, Massachusetts, the former for 27 years and the latter for over 40 years. For all of that time I had cordial relations at both locations and with the managers and tellers resident in the two branches I used in each city. Burlington branch is terrific. Central Square Cambridge has become another story. For most of my 40 years of patronage the branch served me well. I was a satisfied customer. Then late in 2022 the management and many of the tellers in that branch were changed over wholesale. They do not know their customer and apparently don't care to. They changed long standing practices which led to a heated dustup with one of the new tellers transferred from elsewhere (my fault for losing my temper with her and her fault for total inflexibility in insisting on rejecting a deposit containing a check deposited the old way for more than a decade). Ironically, after I left the branch I walked to the Portland Street branch nearby and deposited the rejected check (so resisted by that new teller) without incident. Then instead of asking for a meeting about the incident, the bank simply sent a pre-emptive letter closing my seven accounts, corporate and personal, blowing up my ability to operate and receive direct deposits (SSN check and other links). The letter said the decision was final, do not contact the bank. The letter gave 30 days grace but was sent to my Vermont office so only 10 days remained when I returned there from Cambridge. Needless to say when an action like this is taken the bank knows full well the disruptive effect it will have and doubtless intended that. It has taken hours upon hours to restore my ability to operate my business and personal accounts. Despite over four decades of fairly good experience with Citizens (and its predecessor banks) I cannot recommend a bank that acts in such a summarial manner and potential customers reading this report should not take the risk of banking there either. Sincerely, Jack McMullen

This is a full service BoA branch with ATMs outside for after hours. During the weekends, I usually…read moresee two tellers working. The lines move quite quickly and I never have trouble with the service I received. While convenient, BoA and the other large banks around here do not offer the best in terms of savings accounts. With 0.01% as compared to others such as Barclays which offers 1.5%, it's almost a lie calling it a savings account.

This is one of the oldest branches of BOFA. In this day of online banking, it is a rarity I have to…read morevisit a bank for any transaction. But I do have to for any reason, I try my best to go to this branch. One of the oldest in town and possibly in greater Boston area, this branch is in a very old but a very well kept building. The interiors are quite spectacular just as much as the main building and the way it stands out bang in the middle of Quincy Center. Steps away from the Quincy Ctr T station, it is very convenient for anyone using public transit to get here. There used to be a parking lot behind the bank building along with a drive through ATM. It is under renovation as part of the Quincy Ctr. expansion / renovation project - I think. But street parking behind the bank near the court house is not bad at all if finding a spot on Hancock St is a hassle. The staff at this branch is very kind and quite efficient. There are quite a few counters for the bank tellers for all the general transactions. There are also booths where personal bankers help you with more intensive needs and consultations. I have never had to wait for more than a few minutes for either the general banking tellers or any other consultations. The service is always quick and easy and for the more critical needs, very informative and helpful indeed. A great example of a very well run branch.

This is our go to banking center for all our banking transactions and when we need our $10 worth of…read morequarters to do our laundry. They already know us. Its rarely ever packed but when it is busy you don't usually wait too long. Customer Service is friendly and they always try to help you out as quickly as possible. Not that we're huge fans of Bank of America but this location is tolerable. Plenty of parking - they have their own private lot.

The North Quincy BOA branch is conveniently located on Hancock Street and is about a 10 min walk…read morefrom the train station. Although, it's a smaller branch without drive up service, there is a private parking lot. I like this particular location because it's actually efficient and their customer service is never dull or crappy. I like that there's a staff member nearby the line to wait for a teller because he/she asks what you're there for and can help move things along whether you forgot your ATM pin, need to set up an account or have an existing appointment. Every time I've gone, the line has never been backed up excessively and that's a good sign.

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

I am not a current customer of this bank, however over the weekend they offered a free shredding…read moreevent for the public. Thank you so much! I finally got around to my spring cleaning in October! Please host an event like this again! People shredding documents were encouraged to bring some food donations for a local food bank. What a great idea!

This man Ken opened my account. A very kind and patient man. He has helped me with a number of…read morespecial tedious requests. Poor Ken I torture him lol. Things that you don't even attempt to ask for at one of the those Monster banks like B of America. I travel loads and they helped me out of yet another bad situation. Ken was on holiday so I dealt with Suzanne and Doreen and yet they sorted me out shockingly fast through email. I remember at B of America that same task that Suzanne and Doreen sorted in an hour would have taken a week. Not joking here and it was no simple task. They have an iphone app, online banking and bill pay. They also refund any charges for non Bank of Canton ATM's. I have to say the service is just brilliant. They have really helped out my bf and I.

Friendly and has many options for the family it's open late for people who work longerread more

I had a problem with my overdraft account and these woman Fernanda Barbosa and Linda R. Poteau…read more were very professional and very attentive and super friendly I think we need more people like them in south shore savings bank. I think a raise in their pay would be good because they have good customer service skills.