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    Rockland Trust

    1.6 (70 reviews)
    Open 9:00 am - 4:00 pm

    Services - Rockland Trust

    Personal banking

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    Sal S.

    My dog was injured in an accident. I took him to the emergency vet, where they needed a $1700 deposit for his radiology exam. Since $1700 was, according to Rockland Trust, 'over my daily spending limit', I called customer service and explained my situation, expecting to have the transaction authorized. I gave her my : debit card number, checking account number, DOB, address, phone number, and branch where I opened the account. Having given her all of this info, she had decided that my identity couldn't be verified, because I was unable to state the EXACT amount of an ATM withdrawal 8 days prior. I (again) explained my situation, this time I said "My dog needs medical attention, he's literally laying on the floor waiting for my payment to be approved" Her EXACT response: "GO FIND A BRANCH AND GET IT TAKEN CARE OF THERE" I have sent a formal complaint in writing to Rockland corporate. Also, I have sent detailed letters to the MSPCA and Massachusetts Animal Coalition, just to make certain two prestigious, highly regarded institutions, staffed with a large group of animal lovers, are aware of how Rockland Trust customer service treats a dog with a veterinary emergency. To Rockland Trust, don't bother with your rubber stamp/AI automated "we are sorry..." response to any of my reviews. I REALLY miss the quality of service I received from EBSB. As to the compassionless female who denied me and my dog the assistance we needed... Perhaps 'customer service' isn't for you, and I can only hope nothing like this ever happens to you or anyone you care deeply for. *I will be posting this review on every review forum possible, as well as RE-POSTING it every month, for the next 5 years **I ORIGINALLY POSTED THIS REVIEW 5/10/23. I RECEIVED THR RUBBER STAMP "PLEASE PROVIDE CONTACT INFO SO WE CAN REACH OUT" CLEARLY THAT WAS ONLY POSTED TO GIVE THE REVIEW READERS A FALSE IMPRESSION THAT THEY PLANNED TO CONTACT ME. WHAT A JOKE THIS BANK IS. I'LL CONTINUE TO UPDATE THIS REVIEW, MONTHLY, FOR THE NEXT 5 YEARS (OR UNTIL ROCKLAND TRUST GOES UNDER....I'M GUESSING THE LADDER)

    Can't download the mobile app on google pixel 5. I have the most up to date operating system.
 This is what I get.
    Suzanne S.

    Mobile app on Android not downloadable. Can't make a mobile deposit now for 2 months. I've been with Rockland Trust for 35 years. I'm a web designer so I know technology. I used to be able to do mobile deposits. For the last month or more, I have not been able to find or download the mobile app. I went to the website and didn't work either. Went to a branch and they couldn't do it. A month later I tried again but same problem. Maybe the takeover of another bank has stressed out the software team.

    Letter firing me as a customer effective 8/57/23.

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    2 months ago

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    2 years ago

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    2 years ago

    Most horrible bank I've ever experienced. The PEOPLE are very nice and helpful. But the bank itself is a nightmare.

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Always running out of slips there never available waiting long times never answers the phone bank is horrible

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    7 years ago

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    Page 1 of 2

    Ask the Community - Rockland Trust

    Review Highlights - Rockland Trust

    Very nice tellers, convenient locations and I love their online banking.

    Mentioned in 4 reviews

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    Rockland Trust - banks - Updated May 2026

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