This locations building has been rebuilt and Citizens was also in the old building!…read moreThis nice structure houses Citizens Bank which is well designed and bright and modern! So well maintained and clean and the Staff are very friendly and accommodating! Was a nice experience and if back in this area again. I shall return!

Jack McMullen Some Thoughts on the way Citizens Bank Handled…read morea Recent Branch Incident in December 2022 I banked with Citizens (and its predecessor banks) in Burlington, Vermont and Cambridge, Massachusetts, the former for 27 years and the latter for over 40 years. For all of that time I had cordial relations at both locations and with the managers and tellers resident in the two branches I used in each city. Burlington branch is terrific. Central Square Cambridge has become another story. For most of my 40 years of patronage the branch served me well. I was a satisfied customer. Then late in 2022 the management and many of the tellers in that branch were changed over wholesale. They do not know their customer and apparently don't care to. They changed long standing practices which led to a heated dustup with one of the new tellers transferred from elsewhere (my fault for losing my temper with her and her fault for total inflexibility in insisting on rejecting a deposit containing a check deposited the old way for more than a decade). Ironically, after I left the branch I walked to the Portland Street branch nearby and deposited the rejected check (so resisted by that new teller) without incident. Then instead of asking for a meeting about the incident, the bank simply sent a pre-emptive letter closing my seven accounts, corporate and personal, blowing up my ability to operate and receive direct deposits (SSN check and other links). The letter said the decision was final, do not contact the bank. The letter gave 30 days grace but was sent to my Vermont office so only 10 days remained when I returned there from Cambridge. Needless to say when an action like this is taken the bank knows full well the disruptive effect it will have and doubtless intended that. It has taken hours upon hours to restore my ability to operate my business and personal accounts. Despite over four decades of fairly good experience with Citizens (and its predecessor banks) I cannot recommend a bank that acts in such a summarial manner and potential customers reading this report should not take the risk of banking there either. Sincerely, Jack McMullen

Absolutely the best bank ever ! I use the branch on Washington and commonwealth in Brighton MA…read more The branch manager Jeff Jonson is the best branch manager on the east coast. He has personally selected the absolute best bank tellers available! The customer service skills and banking knowledge are superior ! I use this bank for personal and business accounts. Harborone is the right one for me !

I love this branch the tellers are all very helpful.. I dealt with Justin who was Amazing patient…read moreas well as informative..also another teller I forgot her name dang she was amazing as well she wears glasses and a low ponytail..I will find out her name and get back to u all.. To be honest everyone seems helpful and nice...

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Great service. Opened a 6mo cd.. Great rates and people. Friendly service with a smile. Sometimes…read moreyou want to go where everyone knows your name!! This is the bank for me.

I've been with them for a long time, poor customer service. Often lines in branches with one…read morecashier. They do not adjust accounts automatically if you have good deposits and high credit ratings, it is up to you to ask and then rates can move down as much as 5%. Charges on accounts when added up are high. Applying for a home loan through them is a nightmare. I worked through a pleasant man at the Belmont branch who gave three different outcomes at three different times, which meant he kept missing that I wanted to put 20% down and kept noting just 10% on the pre-approval. Also said it the approval would be good for three months but then only noted one month on it, I had to keep asking for corrections. My realtor frowned when I said I had a BoA pre-approval - they'll make you jump through hoops, he warned. Sadly, he was right. I'm moving my accounts, there has to be better service elsewhere.

Margaret was super helpful on a Saturday afternoon! She got all of the complicated joint accounts…read morebusiness, new name changes squared away (could only put this off for so long!) I know who to go to now if I have any more complicated bank ventures with BoA like mutual funds, retirement accounts, and whatever else! :)

I had a Chase account since High School in New York but have been living in Boston for the last 11…read moreyears. I kept my account but it had been difficult with no Chase Bank in Boston - the only Chase hardware was a stand-alone ATM in Logan airport followed by a few ATMs off the Mass Pike starting a few years back. Stopped into this recently opened Chase Bank in Coolidge Corner and made MY FIRST EVER CHASE DEPOSIT IN BOSTON. Seamless interaction and extremely friendly staff. Clean and spacious location as well! If you can't tell, I am super excited that Chase officially has a presence in the Boston area!

This branch is understaffed. Multiple times I've been sitting with a banker and she has left me to…read morehelp another client with their transaction. I am currently sitting here waiting for her when this was supposed to be an 5 minute interaction is now 20 minutes. Out if all the banks I've baked with around the world, I've never heard this kill two birds with one stone method. This is egregious. There are many other reputable banks in Brookline well worth your time.

Really great people to work with! The staff are all friendly and Nick the CEO is excellent and…read moreeasily accessible. I help my church as a trustee and we recently had a difficult refinance situation which we had been turned down by other banks about. After reaching out to CCU I received immediate attention and talked to Nick about the next steps. Within days we had a great plan in place and within a week or so we had a deal that saved us a great deal of money and heartache. I had never seen a bank take that kind of initiative in helping out people (in our case a board of volunteers) make a very important decision. Based on this experience, I wouldn't hesitate to refer them to my family, friends and business contacts. Highly recommended!

Really nice folks!. Old fashioned values: they give out lollipops & free coffee & they have…read moregoodcustomer service. And credit unions are always better than banks in my book!