Extremely delayed repair service with very little communication. Package tracking shows my watch was received at their dock on April 30, 2026. I received no communication until an email on May 28, 2026, stating that they received my watch and an assessment of repairs needed would take an additional 20-25 business days. After that, the repair, once authorized, takes an additional 30-45 business days! An incredible up to three months from receipt to repair is ridiculous, especially with zero communication to the customer on their website of such an expected timeframe. There are clearly staffing or other major problems happening at this facility, and former employee reviews on Glassdoor suggest a consolidation of facilities from CA to TX has caused a massive bottleneck and delays. If this timeframe had been communicated as it should be on their repair website, I would have certainly gone somewhere else. read more