well it is now called fg services and still got the best experience!!!! i went in to the fossil store to get maintenance and my services required my watches be sent in. the sales professional enter my repairs into the system and i only needed to pay for delivery. received them today. read more

Bought a new 24-hour watch at Walmart. Instructions are printed sooooooooo small I can barely read them. Called the service center at 800-842-8621 amd gpt nowhere FAST. Could not understand the lady on the Texas end. I gave up. read more

I am surprised they are on Yelp but thankfully for me that they are. On January 24th I sent my colored diamond Michele watch in for a battery as it stopped ticking. Along with it I sent a fossil watch that the hands fell off inside. Both watches since they are made by Fossil I thought they were in the best hands sending them back to the manufacturer. Packed in bubble wrap and insured Fedex as my Michele watch cost a lot as well as it matches my wedding band. A month after the watches were sent the Fossil watch came back repaired no charge as it was under warranty. Than to my surprise I receive my Michele watch back with the crown broken off and dead as a door nail. It says they have no crown or movement to repair. Ok so I get my watch back in worse shape than it was sent! I had insured it with Fedex for $58. and instead of contacting me they break my watch. I call they say that my watch didn't need a battery but a movement that they don't have. Also they don't say anything regarding the crown that they broke. I was supposedly speaking to the person in charge and she was going to get back to me. Weeks pass nothing. So I call again furious they send me a label to look at my watch again. So Saturday I get my watch back three months to the day after I first sent it out. Surprisingly it is running the movement and crown they didn't have I guess they found one. But get this a bill is included for $60. Plus tax and labor for fixing the crown that they broke?! I will be calling them today. Also I will never buy another Fossil watch again or any of the brands that they own including Michele. read more

See all

I sent my Michele watch to be repaired - the ceramic band was broken. They returned it stating that parts were unavailable and the face was cracked- no mention of what happened and have completely ignored my request for information or repair. I sent my watch to them for a warranty repair - I should have paid to have it repaired at a local jeweler. If you value your timepiece- dont send it to them, even if it's a "free" repair. read more

Metro Service Center - The sapphire face was damaged at Metro when I sent it in for band repair. Look at the M for area damaged. - Watch Repair Near Me - Dallas, Texas

I took my watch in to the Fossil store to replace the band sometime in 07/2014. The staff did their job and sent it in to Metro Service Center. I didn't receive an order number so, thank goodness it made it back from TX. It came back to me looking very sharp and I was pleased because they not only replaced the band but the crystal. crown and case. All for $45. My watch has lasted the test of time for 5 yrs before I needed a repair. Unfortunately, this new band doesn't look like it will last as long. A year has not gone by and the band is already loosing its cooler. It looks like the result of an inferior quality replacement part. read more

Metro Service Center - Metro Service Center $45 Band Replacement. Less then 1 yr after replacement, - Watch Repair Near Me - Dallas, Texas

This is the repair center for FOSSIL brand watches (one of our favorites). You will need to request a form from the Fossil store (filling it out is pretty simple and the directions are on the form). You will need to include a check (for shipping and handling) in the amount of $8.50 payable to Metro Service Center (the repair service is free, remember). It was a pretty easy process, overall. I bought a watch from the outlet store and a week later, the watch was running really weird- in reverse! I wrapped the watch in bubble wrap, packed it in a manila envelope, and sent it in. A few weeks later (the anticipation was growing), I got my watch back (it seemed shorter than the standard 4-6 weeks). In fact, I'm wearing it today! I am so pleased with their service. I decided to write about it. I had such a positive experience with this dependable company. I didn't know about this until I did a search online for it. This is what I found online: Your Fossil watch is covered up to eleven years from date of purchase under the warranty. The warranty covers manufacture defects and workmanship errors. Metro Service Center is based out of Dallas, Texas so it generally takes about 4-6 weeks for repairs to finalize and be sent back to you. They have had a long track record with their collaboration with Fossil. Hope this information helps other Fossil watch customers. For adding or taking off links and replacing batteries, I prefer to go to the store. read more

I had my Michael Kors watch repaired after I accidentally hit on a column and it cracked the glass. They did a great job replacing the crystal, front plate and band. Was super fast too. Sent on a tuesday and got it back on the following thursday. They will repair anything you want on your Kors watch for $60 so I suggest disecting it and knocking everything out. It's like a brand new watch when you get it back! read more

My stainless steel watchband broke on my Fossil. I went everywhere to get it fixed and "Nope, can't fix that." I finally called the manufacturer and they suggested Metro Service Center. For $45 I got a brand new band and got to save my most favorite watch from the trash. Thank you Metro Service Center! read more

Metro Service Center - The links to attach the band to the face were completely stripped and bent. - Watch Repair Near Me - Dallas, Texas

I have a Tahitian white ceramic Michele watch which stopped working. I thought it was the battery so took it to a watch repair. They tested it out and said it's not the battery and I should take it in to a place that specialized in those watches. Metro service center is the only authorized watch repair for Michele watches. I gave them a call, and they provided me information to ship it in. I paid about $30 for shipping/insurance (to and back) but I thought it was worth it if I wanted my watch fixed right. I ended up getting my watch mailed back in about 2 weeks. It was the battery, and they charged me such a reasonable amount for that. They even did a water test on it. I'm so happy it wasn't an expensive watch repair and that my watch is working like new. thank you so much! read more

This place is a SCAM! I have contacted this company multiple times about my watch that I sent in 3 months ago. My tracking info says it was delivered and they claim they don't have it smh. The watch has sentimental value and now I'm devasted. They apparently can't do anything about it. The fact that someone has a similar story tells me that they do this often. read more

This is a SCAM company... I sent my fossil watch in to be repaired. FedEx tracking number said it was delivered and signed for. After 1 month of waiting, they send me back my original envelop ripped open, claiming the watch was never received, and to file a claim with FedEx. Their contact info sends you to a foreign call center where they tell you they'll look into it... Scam of a business. read more

Just got my diesel watch back after the service open it up in the second hand is off and floating around inside my watch nice job! read more

Metro Service Center - I thought the second hand is supposed to be stuck to the other ones not floating around the watch and the service guy was BM031 - Watch Repair Near Me - Dallas, Texas

See all

Fossil Group, FG Services located at 10615 Sanden Drive in Dallas, TX is a rip-off scam! Do NOT send them a watch to repair. Chances are high that they will claim they never received it, even when you supply proof of delivery. They lie and lie and lie and are brazen thieves. They received my watch on August 31, 2020. If you email them, they send automated boilerplate replies that never address the issue. I tried everything imaginable to communicate successfully with them. After several of my emails received no useful response, I did an online chat with "Kathelen" on Sep 15, 2020. She was nice and said she'd expedite the repair, but nothing happened. If you speak with an agent by phone, it's another waste of time. Phone calls last at least an hour. I spoke with "Madge" on Oct 1, 2020 and a few weeks later with "Leila" whose email refers to "Misfit Support" (lovely). "Leila" created a "ticket number" for my case when I called. She agreed to refund half the cost of the watch upon receipt of proof of purchase with the price. I told her I would send the proof of purchase right away. She advised that I should not count on getting a response to the email with the proof of purchase attached as "the company won't get around to reading or replying to the email," but that I should send the email with proof of purchase anyway. I sent it to her within half an hour. No reply was ever received, but a week later a boilerplate email arrived with the same old text stating that the watch had not been received. I sent several more emails asking them to repair the watch or issue the refund but only received useless automated replies with links that were not helpful. On Nov 1, 2020, Fossil Group sent an email stating they were closing the case because they never received my watch! If anyone starts a class action against them, count me in! read more

HORRIBLE Customer Service. Might do great work, but HORRIBLE HORRIBLE customer service. Sal, to be exact, was an individual who should lose his job due to his patience and reasoning with customers. Will NEVER send my watch in, the one they lost btw, to this place. If you have ANY OTHER place to go to, please do so. Never dealing with this company again. read more

I wish that I had a previous before picture prior to sending it in to Metro Service Center but they did an amazing job at repairing my Michael Kors watch. The top of the glass was completely shattered and some of the stones were missing. They replaced the battery for free as well as made sure the chocolate Color on the band was also also repainted and it looks brand new. The total came out to $60. What a steal and great job. read more

Metro Service Center - Watch Repair Near Me - Dallas, Texas

See all

"OMG! I have a brand new watch! I have a BRAND NEW WATCH!!!" This is what you would have heard me yelling if you were in a 10 mile radius of my house when I opened my package that returned from the Metro service center last week. 2 years ago, I bought a Michael Kors watch from the Soho, NY store and was/am IN LOVE with this watch. Unfortunately, it started fading and the metal links were turning a little and I stopped wearing it due to not enjoying the "all jacked up" look. So, I decided to call Michael Kors (not the man himself, I wish!) and see what they could do, or at least recommend me getting a new band from somewhere. They directed me to the Michael Kors repair center, hence Metro service center! I filled out a quick form, sent in my watch with the request, payment for shipping, and received my watch back in 2 weeks. Not only did they replace the band but the face is also new. I GOT A NEW WATCH!!!!!!!!! WTH! As if I didn't have a mad crush on MK before, I'm now a true fan, follower, stalker, and devoted lover forever! read more

A friend and I both bought Skagen watches at the same time. Both developed condensation under the crystal from normal wear. I sent both watches back to Metro Service Center, the Skagen repair facility, since the watches carry a lifetime, limited warranty. Even though I had mailed both watches together, Metro mailed them back to me on the same day in two, separate mailers. Consequently, I had two postage charges to pay ($8.50 each). Metro repaired my friend's watch at no cost. For my watch, which was returned for exactly the same problem, Metro charged $45.00! I sent them $8.50 for postage for mine and noted "Warranty Repair" on the repair slip. Why would I throw good money after bad? If Metro intended not to honor the warranty, they should have checked with me first before proceeding with billable repairs. I would never buy another Skagen watch, and I would never voluntarily use Metro Service Center. read more

A Wretched Repair Service Experience About 4 weeks ago, I took my Fossil watch to a FOSSIL STORE in Hollywood, CA for a simple repair of the metal flex band which had separated. Not only couldn't they fix the problem, they no longer sell replacement metal bands. However, that's another story that reflects badly on Fossil. In any case, the store sent my watch to Metro. Today I got the watch back. The band was replaced, but was now too short and the clasp wouldn't close. Moreover, the 2 of the "12" was detached and floating around under the watch face. For this, I was being billed $45. I sent the watch back to Metro with a note inviting them to keep the damn thing. I'll buy another timepiece, and this time it won't be a Fossil. Incompetents! P.S. 9-28-14 In all fairness to Metro, they sent me a gift certificate for the value of the watch that can be used either in a Fossil store or the Fossil website. read more

AWFUL CUSTOMER SERVICE ---- OVERPRICED ----- FORGET THIS PLACE I sent my Burberry watch back for repairs and their cost to repair it was INSANE. They were trying to fix pieces of the watch that werent even broken. YOU CAN FIND THE PIECES ON EBAY, BUY THEM, TAKE IT TO A LOCAL WATCH REPAIR CENTER AND DO IT WAY CHEAPER In addition, when they sent me the watch back they FORGOT the crown, and I had to talk to Lashanda - Laquiesha - Sharonda - for 3 days.... They say "I dun emailed the repair center sir and they dont got no phone so they didnt email me bak yet" This place is a COMPLETE JOKE ... S end your watch somewhere else if you are paying out of pocket ! Rip off Central ! read more

Horrible, horrible, horrible service. (Did I mention that the service was horrible?) Metro not only failed to repair the two watches that I sent in for service, they actually sent one of the watches back to me in worse condition than I had sent it! (The watch was sent back with a dead battery.) I ended up speaking to Metro on three different days about the watches: once after received an e-mail stating that the work on my first watch was complete (when, in fact, Metro had not done anything to it), once to follow up on a representative's comments (see below), and finally, once after receiving both watches. The first representative was professional and pleasant; she advised me that she would look into my issues and get back to me. (Unfortunately, I didn't hear back from her.) The second representative was somewhat nice, even though she acted as if I was interrupting her day. The last representative, however, was kind of arrogant and truly unpleasant -- you know, the kind of rep that makes you feel like you've done something wrong for even calling. His whole approach could be summed up by saying, "Yeah, so we didn't fix your watches. What do you want me to do about it?" An actual comment: "Just find some parts on the internet -- that's the best advice I can offer." Well, then why send the watches to Metro at all, if I'm supposed to just fix them up myself, Frankenstein-style? The communication about the issues with my watches was extremely poor. If I hadn't called, I wouldn't have had a clue that there were problems with the repairs. Well, that is, until I received the blatantly unrepaired watches, or noticed that my previously-working watch was now dead. So, all in all -- very poor service. I'd give them a zero or a negative score if I could. read more

I smashed the face of my beautiful Michael Kors bracelet watch after two years of ownership. Since the watch is still going for $180 on some websites, I called, got a $60 quote, and sent it off to Metro Service Center with a tracking number. Within two weeks of them receiving it, I got it back and it looks as good as new! Totally worth it. Thanks "EP40". read more

I know there are some negative reviews on here but I have nothing to complain about with these guys. I sent my Michael Kors watch to them for "the works" repair on 2/24/14 and got it back on 3/10/14. It looks brand new just as it did 3 years ago when I first bought it. For $60 I had the entire case, battery, crystal, and band replaced. I know I can trust these guys with any future repairs and they will do a quick and efficient job. read more

Seriously as good as it gets! I sent in my pink bedazzled girly Fossil watch ($125) within a year of buying it because I had *stupidly* banged my wrist against something and popped off a 'diamond' and had a big scratch on my glass. They quoted 4-6 weeks for everything and said they would invoice me. Well, it's been LESS than 6 weeks and I got my watch back and it looks *brand new*... and for a whopping $32 of repairs! New battery, new links, new glass, new 'diamonds'.. hell, I got a 'new' watch today! Their customer service is very impressive, too! They emailed as soon as they got the watch and as soon as repairs were completed, they emailed me and in less than a week, I got my package. I called an paid over the phone and - bam! All taken care of. This repair company is super impressive!! I highly recommend their work! read more

I am ecstatic about the service I received!! I dropped my Michael Kors rose gold watch on my kitchen floor and the glass cracked. I was devastated. - I've had this watch for years and wear it daily. I popped it in the mail with a $60 to Metro Service Center with the appropriate forms. Less than 2 weeks later my watch arrived in my mailbox. As I said, I've had this watch for years, it was scratched up and the metal on the band was tarnished. It now looks brand new. Not only did they replace the glass, they replaced all the watch links with new ones, and shined up and cleaned the entire face of the watch. They also re-set the watch for the correct time. It looks amazing. I couldn't be happier! read more

I sent in my beloved Michael Kors watch for new batteries. I asked them to replace the glass/band due to scratches if they could. $40 later I get what looks like a brand new watch. This company exceeded my expectations. read more

Originally I was very pleased with Metro Service Center and they would've gotten 5 Stars because my MK watch came back fixed and cleaned in perfect condition. However, when I sent my check to pay them, they lost it, so I sent another check which they promptly cashed. Two months later, they decided to cash the "lost" check. I immediately called and asked that I be refunded because they double charged me. I was advised it would be mailed to me in a few weeks. To me, this was unacceptable, I asked that it be put into my account OR overnighted to me. Ashley, the customer service rep was terrible, but I was eventually told last Thursday that she would overnight it to me and I would be receiving it by Monday at the latest. Today is Thursday and guess what? I did not receive anything, I had to call back this morning and was told in fact that it was not being overnighted to me and instead is being directly put into my account which now takes 2-3 weeks!!!! You're kidding me.... I was lied to by the first "customer service rep" I believe to get me off the phone and then I wasn't even advised that they could not overnight it and would take 2-3 weeks to be put back in my account. This is terrible customer service and I am very displeased with Metro Service Center and their customer service. I am waiting to see what happens now. I will not change my review, and if my MK watch needs anything else I will find somewhere else to go! read more

From the very beginning my service was excellent! Both representatives I spoke with were extremely informative and instructed me step by step the process. I had my watch for 2 years; the crystal was cracked, band weak and links scratched. I sent in the watch and within 4 weeks recieved practically a new one for only $60.00 ! The turn around was great, they also sent me email notifications giving status updates. This is a no brainer, I would do it again in a heart beat! read more

Metro Service Center - Satisfied with the service! The crystal was cracked, band was weak & links scratched, they practically sent me a new watch! - Watch Repair Near Me - Dallas, Texas

Sent my favorite watch in for repair, when shipped back to me it was lost by UPS mail innovations. They want you to insure your watch when you send to them but they don't insure it when they ship back to you. Now I'm out of $55 for the repairs. Have to wait a month before anything can be done. They tell you, you'll get a refund but offer you a GC to buy a replacement watch from them, my watch is not even available anymore. You email CS & get an email saying thanks for contacting them & if you need further help to respond to the email. If I didn't need help I wouldn't have emailed in the 1st place! There's only one email address so when you respond to an email you get a totally different person responding back, therefore having to explain the problem all over again, they are no help at all. Should have took my watch to a local watch repair. Maybe FG Services should use another shipping service. read more

I sent my Michael Kors watch in for a repair-there was a chip in the hinge on the band and I didn't want it to get worse. I was a little skeptical about including my credit card number on the repair form required to be sent in with the watch, but I was impressed! I received confirmation when my watch arrived at the facility and it was returned very shortly after the payment was charged to my card. The whole process-from the day I mailed it to the day I received it-only took 10 days! I live in Massachusetts so I expected it to take much longer because of travel time, but I guess not! Very impressed! read more

I sent my watch in about 6 months ago because the people at Fossil had determined that the movement was malfunctional. I payed to have it shipped to Metro and got it back 8 weeks later seemingly working just fine. I did not wear the watch for a couple months after and when I took it out of the box it had stopped working again. I figured it was just the battery but once again the people at Fossil said it was the movement. So I paid again to have it shipped to Metro and this time I got my watch back and there are scratches around the bezel and case that weren't there before and worst of all the dial is scratched because whoever fixed my watch clearly didn't use a dial protector when he put the hands back on after replacing the movement. Also there is a spec of dust on the inside of the watch that is just glaring at me every time I look at the face. Extremely disappointed as I really do love this watch. read more

Great service. I sent my Skagen for a wrist band replacement, and for $5 i got almost a brand new watch Great job and fast return. read more

Amazed with the service and price. Sent in my Skagen to replace the crystal, band, and battery. It had been out of production for probably 8 years, but they replaced all the pieces with new, identical components! My watch looks brand new, and I couldn't be happier. P.S. - The tracking number I received was a little unusual looking, but that's just because it was a UPS Mail Innovations (UPS in partnership with the USPS) tracking number. It worked like a charm, tracked it all the way to my door. read more

They lost my watch, they won't help me. I sent in my Michael Kors watch (Made by Fossil) to fix the backing which had separated due to manufacturers defect (Fossil used a glue to hold on the back that can't withstand the temperatures of charging the smart watch, it apparently is a common problem with this generation of smart watch). Tracking shows it was delivered, but I never got contacted about the repair. The first time I contacted them they confirmed they had it, but it hadn't been looked at due to covid related backlog with their repair department and to give them 3-5 weeks. After a month I contacted them again, and they confirmed they had it, but just hadn't gotten to it and I shouldn't worry. After 2 more weeks I reached out them to follow up, and they didn't return any of my emails. Finally, 2 months after my watch being delivered to them, they responded to one of my email saying the USPS tracking was wrong, they don't have it and my only option was to contact USPS for resolution. I contacted USPS and after waiting on hold for 30 minutes, they confirmed it was delivered to FG Services and the "to agent" simply meant it was delivered to a mail room, receptionist, someone working at FG Services. read more

I sent my watch there to be fixed but, it could not be repaired so they mailed me a credit. I insured the package to keep tit safe. I ordered a new watch and did not like it. I sent it back and there was free returns and exchanges which was very helpful. There was the return label and box so, I shipped it back in that. I exchanged it for a new watch. I came in one week. I was impressed with the great customer service and the professionalism of this company. The nicest people/company I have dealt with ever. Although my watch did not fit me perfectly, I got it re sized for about 10 dollars at a repair shop. I highly recommend them. read more

Horrible service! I cracked the crystal of my Skagen watch. The only service to replace the crystal is Metro. The watch was working when I sent it to them. The crystal was replaced and when they sent it back the watch was not working. Thinking that it might need a battery I took it to the jeweler where I bought it. The battery was not the problem. I sen the watch back to Metro. When it came back it was working but the stem (crown) was missing and I couldn't change the time or date. Now I have to wait another 4 weeks to see what else they can do at Metro to screw up. read more

100% satisfied, They kept me up to date on my repairs and did a fantastic job. I would highly recommend Metro Service Center and I will read more

I bought a Michael Kors watch less than one year ago. I've taken good care of it, but somehow, the crystal cracked. I spent a lot of money on the watch and was very disappointed. I was directed to call Metro Service Center by the store, and the representative I spoke to was unbelievably nice. I was blown away, because I did not expect the customer service to have such a high quality, as experience has taught me with other companies. I like Michael Kors and have made other purchases there, but after the watch breaking, I thought I was done with the store. This experience has renewed my faith in the company, and I look forward to my next purchase! The only reason I did not give the review a 5 is because the watch is not yet fixed. But the phone call compelled me to share my good experience with others who might feel the same way as I did prior to calling. read more

Repair seems to be good. I've only had it a few hours so far. Had a Skagen watch with an automatic wind that stopped functioning properly, and the leather band was badly worn. It was still under warranty for the wind, but not the band. I talked to a rep who told me that I could mail the watch in, and that I could be sent a new band to replace myself to save money. I specified those instructions, however, they were not followed. I received the watch with a new band attached, and a fee of $36.50 for the band replacement (with shipping the total was $45). I contacted Metro and told them my story. They waived the entire invoice as a one time courtesy, and I was told that in the future, a rep can order a new band for me online, and that would be the easiest and cheapest way to go about it. I'm a happy camper thus far read more

After replacing the battery myself, I damaged the back case cover on my Fossil watch model ES3075 while trying to reinstall it. The cover is a small piece that presses on easily (if you have the right tool), but is normally sold only as a component in an assembly including the entire case. As an accommodation, Metro offered to replace and install the cover for free if I paid for shipping the watch to their Dallas facility. The watch came back in a week cleaned and as good as new. Thank you Metro for a creative and generous solution. read more

I "HAD" a watch from Fossil that I thought sending it to switch the glass because it was a little scratched, them I sent the watch to Metro Service and it took a while to send it back, after 4 days I've received the arm came out, then I sent it back and they returned back, and after 1 week the watch's background just unglued/come out, I sent it back and the representative said that they were going so replace for a new watch of the same model. After a few weeks, I received a totally different watch, then I sent it back and I got the same wrong watch again... I'm really disappointed with the service because after almost 4 months I still dealing with Metro Service to get a watch likewise my very first watch. read more