Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

I had two transactions with them in the last month, a purchase and a repair. The new watch is…read moreBEAUTIFUL!!! And the repair was faster and a better price than other places. Also, working with Amanda was a delight. I hope to work with her, and Wingates again!

On 17 September 2025, my wife, purchased watch inventory# C52383 (a Breitling watch) from sales…read morerep: LG (Invoice #117483 attachment #1). Assuming the watch was fully operational, my wife kept the watch safely in the box until it was presented to me as a wedding gift on the afternoon of 10 October 2025 - the night before we were married. On the evening of 10 October - approximately 2 hours after I first put the watch on, the black bezel ring fell off. To prevent creating stress for my wife during our wedding the following day, I used a small piece of two sided tape to stick the bezel ring back on. I also went to multiple watchmakers to find a better fix, but none were available. Following our wedding, on Monday 13 October 2025, I went into Wingate's Quality Watches store (12900 Preston Road, #1010, Dallas, TX 75230), and I explained the situation to the woman at the window - who took the watch and confirmed that the bezel ring was, in fact, broken. I initially requested a full refund, and according to the woman - after consulting with the back area - Wingate's would not provide a refund: "local in-store sales are final and not eligible for return." I let her know that we would be considering litigation based upon frustration of being sold a broken watch - particularly as a wedding gift. Once we departed your store, I immediately took the watch to the nearest Breitling Dealer, and they conducted a full analysis of the watch conditions - and they produced the attached diagnostic and quote for "necessary operations that must be carried out to ensure that your watch operates correctly" (attachment #2). This owner, Robert Wingate had the opportunity to make this right, we were not asking for a refund, but to simply reimburse for what was broken. Mr. Wingate refused to acknowledge the broken watch, and simply said we will "glue" it back together. Additionally, the box and paper work did not match the watch- as stated by Breitling company. After multiple opportunities and persistent emails, this review and other reviews to other sites will be published to the public. We are writing this in efforts for other consumers to not be taken advance of as my wife has been. Paperwork from Breitling has been attached for other consumer to be aware of the poor condition of the watch, the poor leadership of this company and its owner. As stated by Breitling, the watch was in poor condition, not only the bezel was broken This company is NOT an authorized dealer for any high end watch. Buyer beware!! Regardless of how this company responds- we have all email communication for anyone who is hesitant in working with this company.

I have always had the most positive experiences with DG&SE! Sherry has taken care of me on so many…read moreissues. Ask for her! I have made purchases, had watches serviced and repaired and even sold some gold. They are honest and fair.

Had a replica coin that was 90% gold. Was told it was garbage and that I had wasted my money…read more Thank goodness I trusted my instincts, otherwise I would have thrown $3k in the trash.

very good service, staff is very friendly. Solo fix my watches very professionaly. he is very nice…read more. I thing prices are reasonable for the job they do.

Excellent service. Fair prices. They were able to bring one of my favorite Fossil watches back to…read morelife. In 2025, they got all new staff and really going the extra mile. Thumbs up!

I have been Howdy and Ginger's business, Jewelry Ltd for years. The owners are experts, super…read morefriendly, quick and efficient service. I have referred many friends to this operation with confidence that they will be well taken care of and at reasonable cost! Marty

One ring to be sized and two others that needed to be soldered together. Both came out perfect!…read moreI had been told several times that my ring to be resized could not be done because of the way it was made, but the owner assured us it would not be a problem. My husband had been here several times over the last few years, but this was my first experience. Happy to have found a place I can confidently take my jewelry.

What an awesome experience!…read more I went to 3 other jewelry stores prior to finding Gillespie Fine Jewelers for my wedding set. I tried a small independently owned one that quoted me over twice as much. I tried a big box one that claimed the small one was wrong about what needed to be done to keep my wedding set in good shape and wanted to charge 4 times as much (not an exaggeration-I was floored). The third one I went to, told me that they couldn't quote me until their jeweler was back on Monday, but I could leave the rings with them and they'd call me-no thank you. THEN I found Gillespie Fine Jewelers and I knew this is where everyone I love needs to come. I met the owner Kim, and his calm familiar demeanor immediately set me at ease. He was honest and fair in quoting me for my set. He actually agreed with the diagnosis from the first store which made me feel he knew his stuff. He didn't tack on extra unnecessary prong repairs just to bump up the price. From our conversation, he told me he has been a bench jeweler since he was 25. Since he does his own work, he doesn't have to charge us extra to pay for the jeweler doing the work. He's not just an owner that doesn't touch the pieces, he does everything and is extremely skilled at his craft. His quotes are transparent and he explains why the cost is what he is charging. This was by far the best experience I've ever had at a jewelry store. I walked away finding a gentleman and a businessman I knew I TRUSTED. He did impeccable work on my set and he didn't break the bank in the process. I will be coming back! If you want an honest jeweler that knows his craft and is skilled enough to do the work on his own, come to Gillespie Fine Jewelers-he won't disappoint!

This is now going to be my one and only place for all my jewelry needs! I had a beautiful family…read moreheirloom ring that needed to be resized and needed a diamond replaced. They fixed up my ring just beautifully & Jennifer was awesome to work with. Definitely recommend them for all your jewelry needs! They also have gorgeous & unique pieces for purchase! (The ring worked on is the one on my ring finger).

Manny is Rolex trained and certified. Manny is Familia, I wouldn't trust anyone else with my 35…read moreyear old "16610" Submariner.

Update... When I picked up my watch from being serviced, Mr. Chamosa told me not to get it wet. I…read morewas shocked as this was a 40 year old Rolex that I had worn 24/7. Despite his warning I did get the watch wet and moisture accumulated. When I took the watch back, he told me to leave it with him and come back in 30 minutes. When I did, he said he had put cement around the bezel of the watch! By the time I got home there was moisture again inside the watch. He then told me to put it in a pot on the stove and heat it for a couple of hours. Realizing he did not know what he was doing, I took the watch to an authorized Rolex dealer. Not only had the bezel been cemented, the balance stop spring and bridle were both missing. This watch had only been serviced by Rolex in the 40 years I have owned it. You draw your own conclusions. Mr. Chamosa and his wife are very charming people, and I really believed in them. Now, not so much. It's costing me a fortune to fix the damage done. I would avoid this business at all costs.

The owner is a crook and a thief. I came in to buy a lady presidential Rolex watch. I specifically…read moreinformed the shop owner that I didn't want anything with aftermarket parts. I bought a watch for $9,500 on Friday 10/10/2025. The shop was closed Monday 10/13/2025 for Columbus Day. On 10/13/2025 I took the watch to Rolex where they informed me the watch was not original, it had aftermarket crystal, aftermarket face, & a non Rolex band. When I brought the watch back to the store on 10/15/2025 and requested a refund, the owner refused to give me a refund leaving me stuck with a non authentic Rolex. Horrible experience I would not recommend to anybody that they come here. The owner is a scammer!

I have been dealing with Mark for about 10 years and his service is Top Notch…read more always great service and fair trade. .. will be back for more watches

My wife and I recently visited Bachendorf's to inquire about a Rolex for her graduation. We spent…read moretime working with both Alessio and Jesse who provided the highest level of friendly, professional service. Both gentlemen were very patient while my wife tried on various sizes and styles to find the configuration she loved the most. Their product knowledge and honest feedback really helped guide her to the perfect Rolex. It's clear Bachendorf's at the Galleria prides themselves on having the most knowledgeable sales reps and the best selection of watches on display. They also carry numerous other high-end watch and jewelry brands in the same location, so it is an outstanding store to visit if you want to research many luxury brands in one place. I'm looking forward to my next visit and would highly recommend Bachendorf's for the best products and shopping experience.

Lovely shop in the galleria mall with a large selection of Swiss timepieces. They an authorized…read moreRolex dealer as well as for other Swiss brand such as Breitling. Collette is an amazing representative with class and grace and helped me acquire a beautiful time piece here. Always a pleasant time when I stop by and thoroughly enjoy the experience shopping here.

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.